Self-motivated professional with over 10 years of proven success in management, design, development, implementation and support of complex business applications and processes in fast-paced and growth oriented environments across the Americas.
COLLINSON GROUPPlano, TexasManager, Technology Operations - The Americas08/2014 to Current
Mentor, train and monitor the team to ensure achievement of department and corporate goals and objectives.
Team members' roles include Support Analysts, Business Analysts, Developers, Database Administrators and Project Managers.
Responsible for execution of the full project lifecycle, including scope definition, business requirements, quality assurance (QA) testing, user acceptance testing (UAT), training and implementation of new business applications or enhancements to existing ones.
Oversee the implementation, multi-tier support, maintenance and update release of proprietary registration system across 200+ locations.
Responsible to ensure all PCI DSS requirements and best practices are followed.
Manage the development of secured systems' integration with top financial institutions, airlines and travel operators across The Americas.
Lead the implementation of regional and global strategic initiatives to improve product offering and competitive advantage.
Manage the creation and continuous update of technical and end-users documentation.
Monitor monthly and quarterly KPIs to ensure high performance of the applications and support members.
Provide sales support and meet with clients and partners regularly.
COLLINSON GROUPPlano, TexasBusiness Analyst/Project Manager - The Americas04/2010 to 08/2014
Increased efficiencies by identifying issues and developing recommendations to improve processes and procedures.
One example includes the automation of the main clients' billing and reporting, which reduced the billing time by 75%.
Coordinate the implementation of the passenger registration systems for the network of proprietary lounges across the country.
This implementation allowed the business to accept all the different type of passenger without manual intervention from the registration until billing and airport reporting.
Performed the requirements gathering and coordinate the User Acceptance Tests (UAT) of developments to the proprietary ERP system.
Developed all the projects deliverables, including the project charter, budget, work breakdown schedule, risk management, status report and cost tracking.
Organized projects' meetings and conference calls with stakeholders, including senior management.
Acted as primary liaison with technology vendors.
Analyzed, manipulated data and create models using MS Excel, MS Access, and other data tools to suggest improvements and track performance of products and services.
Created cost-benefit assessments for the decision making of technology implementation projects.
ACCENTURECaracas, VenezuelaConsulting Business Analyst08/2006 to 07/2008
Leading global management consulting, technology services and outsourcing company
Completed projects for one of the top five Consumer Packaged Goods corporations in Latin America, working with the beer, malt and wine, carbonated/non-carbonated beverages and information technology divisions, including: SAP APO Empties Planning, SAP R/3 Merge in SAP APO, SAP APO Inter-Company and Wines Planning, and Processes and SAP APO Training.
Main responsibilities and achievements are:.
Built and tracked project work plans, reporting weekly project status to client's management.
Designed "as is" and "to be" processes.
Led the customization of master data, configuration and processes reengineering.
Managed all customized developments, and escalating issues to management when necessary.
Perform and coordinated User Acceptance Tests.
Designed and conducted training of end users on the new processes.
Developed and managed cut-over plans.
Education and Training
Advanced Project Management2016Stanford University, Stanford, California, USA
MBA2010University of Dallas, Irving, Texas, USA
Systems Engineering2007Universidad Metropolitana, Caracas, Venezuela
Operating Systems: Windows 7, 8 and MAC OS.
Microsoft Applications: Word, Excel, PowerPoint, Access and Visio.
Project Management: Microsoft Project and Atlassian JIRA.
DBMS: Microsoft SQL Server and MySQL
Awards and Certifications
Project Management Professional (PMP) Certification. License 1600273.
Yellow Belt Certification in the Accenture Supply Chain Lean Six Sigma Training Program.
Ranked #1 in Systems
Engineering Class in 2007 at Universidad Metropolitana.