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manager technical product support resume example with 20+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Motivated Hardworking Senior Manager - successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team and organization goals. Project driven - demonstrating extensive knowledge of Supply Chain Talent, (Internal and External) Customer Experience, Relationship Building, Sales, Collections, and Business Expansion (Reports – quantitative and qualitative). Ability to leverage and communicate best practices to all levels of the organization; enhancing productivity, efficiency and bottom-line profits with forward-thinking leadership. Delivering 20+ years of experience in sales support, managing and ready to take on a new challenging, growth-oriented role within Equifax organization.

Skills
  • Managing Operations and Efficiency
  • Social Media Management
  • Scheduling and Coordinating
  • Engineering Team Support
  • Employee Coaching and Motivation
  • Continuous Improvement Planning
  • Infrastructure Maintenance
  • Production Work
  • Performance Tracking and Evaluations
  • Workforce Management System Software
  • Weekly Payroll
  • Negotiation and Conflict Resolution
Education
Fontbonne University St Louis, MO Expected in MBA : Business Administration And Management - GPA :
Grand Canyon University Phoenix, AZ Expected in 05/2023 Ph.D. : E.D.-Business Education & Org. Leadership & Dev.: - GPA :
  • Relevant Coursework: Dissertation Focus: Impact of Mindfulness in Leadership
Work History
Amazon.Com, Inc. - Manager – Technical Product Support:
Fenton, MO, 02/2021 - Current
  • Developed and implemented training initiatives for new hires.
  • Tracked KPIs and created continuous improvement plans.
  • Maintained positive client relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry clients.
  • Established team priorities, maintained schedules and monitored performance.
  • Directed training and retraining of employees to boost performance and enhance business results.
  • Effectively supervised staff of 20 personnel by implementing company policies, protocols, work rules and disciplinary action.
  • Provided management oversight and operational control of Google Opt Out Execution/Verification Project valued at $500k.
  • Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Supervised site investigations, reported issues and escalated those that required further assistance.
SSM Health Cardinal Glennon Children's Hospital - Senior Business Operations Manager
City, STATE, 08/2016 - 02/2021
  • Listened to staff and patient issues and conflicts to deliver solutions, propel customer experiences.
  • Oversaw day-to-day business operations over six sites across the St. Louis/Illinois bi-state area by fostering deep professional relationships with wholesale contacts and customers.
  • Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
  • Recruited, hired, mentored and trained 40 employees on business procedures, policies, duties and customer care methods.
  • Trained new hires, providing information and insight into corporate policies and procedures.
  • Worked in a constant state of alertness and safe manner. Implemented escalation procedures to effectively handle time-sensitive issues.
  • Reviewed company's strategic plans and developed departmental goals and standards to support vision.
  • Worked in tandem with physicians to better understand business process and initiate improvements, helping company achieve goals.
  • Developed robust relationships with income-producing competitors and clients needing Obstetrics care.
  • Collaborated with senior leaders to develop and launch new site openings/locations.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Maintained cleanliness and organization of maternal fetal care workspace, working closely with employees to systemize tasks.
  • Promoted positive customer experience through day-to-day supervision and management of maternal fetal care facility.
  • Worked directly with management, physicians, and sonographers department to brainstorm, discuss strategy and mitigate escalated issues during Covid.
  • Implemented business strategies by executing new site openings in the boot-hills increasing revenue and effectively targeting new markets.
Macy's Inc. - Project Manager/Manager-Omni-Channel Selling Ops.
City, STATE, 12/1999 - 03/2016
  • Identified plans and resources required to meet project goals and objectives.
  • Managed projects from procurement to commission.
  • Developed and initiated projects, managed costs, and monitored performance.
  • Achieved project deadlines by coordinating with contractors to manage performance.

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Resume Overview

School Attended

  • Fontbonne University
  • Grand Canyon University

Job Titles Held:

  • Manager – Technical Product Support:
  • Senior Business Operations Manager
  • Project Manager/Manager-Omni-Channel Selling Ops.

Degrees

  • MBA
  • Ph.D.

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