manager technical product support resume example with 20+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

Motivated Hardworking Senior Manager - successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team and organization goals. Project driven - demonstrating extensive knowledge of Supply Chain Talent, (Internal and External) Customer Experience, Relationship Building, Sales, Collections, and Business Expansion (Reports – quantitative and qualitative). Ability to leverage and communicate best practices to all levels of the organization; enhancing productivity, efficiency and bottom-line profits with forward-thinking leadership. Delivering 20+ years of experience in sales support, managing and ready to take on a new challenging, growth-oriented role within Equifax organization.

  • Managing Operations and Efficiency
  • Social Media Management
  • Scheduling and Coordinating
  • Engineering Team Support
  • Employee Coaching and Motivation
  • Continuous Improvement Planning
  • Infrastructure Maintenance
  • Production Work
  • Performance Tracking and Evaluations
  • Workforce Management System Software
  • Weekly Payroll
  • Negotiation and Conflict Resolution
Fontbonne University St Louis, MO Expected in MBA : Business Administration And Management - GPA :
Grand Canyon University Phoenix, AZ Expected in 05/2023 Ph.D. : E.D.-Business Education & Org. Leadership & Dev.: - GPA :
  • Relevant Coursework: Dissertation Focus: Impact of Mindfulness in Leadership
Work History
Amazon.Com, Inc. - Manager – Technical Product Support:
Fenton, MO, 02/2021 - Current
  • Developed and implemented training initiatives for new hires.
  • Tracked KPIs and created continuous improvement plans.
  • Maintained positive client relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry clients.
  • Established team priorities, maintained schedules and monitored performance.
  • Directed training and retraining of employees to boost performance and enhance business results.
  • Effectively supervised staff of 20 personnel by implementing company policies, protocols, work rules and disciplinary action.
  • Provided management oversight and operational control of Google Opt Out Execution/Verification Project valued at $500k.
  • Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Supervised site investigations, reported issues and escalated those that required further assistance.
SSM Health Cardinal Glennon Children's Hospital - Senior Business Operations Manager
City, STATE, 08/2016 - 02/2021
  • Listened to staff and patient issues and conflicts to deliver solutions, propel customer experiences.
  • Oversaw day-to-day business operations over six sites across the St. Louis/Illinois bi-state area by fostering deep professional relationships with wholesale contacts and customers.
  • Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
  • Recruited, hired, mentored and trained 40 employees on business procedures, policies, duties and customer care methods.
  • Trained new hires, providing information and insight into corporate policies and procedures.
  • Worked in a constant state of alertness and safe manner. Implemented escalation procedures to effectively handle time-sensitive issues.
  • Reviewed company's strategic plans and developed departmental goals and standards to support vision.
  • Worked in tandem with physicians to better understand business process and initiate improvements, helping company achieve goals.
  • Developed robust relationships with income-producing competitors and clients needing Obstetrics care.
  • Collaborated with senior leaders to develop and launch new site openings/locations.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Maintained cleanliness and organization of maternal fetal care workspace, working closely with employees to systemize tasks.
  • Promoted positive customer experience through day-to-day supervision and management of maternal fetal care facility.
  • Worked directly with management, physicians, and sonographers department to brainstorm, discuss strategy and mitigate escalated issues during Covid.
  • Implemented business strategies by executing new site openings in the boot-hills increasing revenue and effectively targeting new markets.
Macy's Inc. - Project Manager/Manager-Omni-Channel Selling Ops.
City, STATE, 12/1999 - 03/2016
  • Identified plans and resources required to meet project goals and objectives.
  • Managed projects from procurement to commission.
  • Developed and initiated projects, managed costs, and monitored performance.
  • Achieved project deadlines by coordinating with contractors to manage performance.

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Fontbonne University
  • Grand Canyon University

Job Titles Held:

  • Manager – Technical Product Support:
  • Senior Business Operations Manager
  • Project Manager/Manager-Omni-Channel Selling Ops.


  • MBA
  • Ph.D.

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: