Management professional seeking a director position which allows me to utilize my strong administrative and technical experience, managerial and interpersonal skills, and quality assurance initiatives to maximize efficiency, data procurement, and customer satisfaction. Results-oriented, hands-on professional, with a highly successful record of accomplishments in quality, process improvement, survey management, communications, and career development.
Personally facilitated the creation of a new Graduate Medical Education (GME) Census online data application. This included serving as a liaison between the American Medical Association (AMA) and the Association of American Medical Colleges (AAMC), creating and testing online technical design and functionality, establishing new procedural standards for quality assurance, and implementing new marketing constructs. Created all publishing, promotional, and help manuals for the Census with both an electronic delivery and hardcopy format. Since established in 2002, Census response rates have consistently grown by 20%, to their present mark of 98%.
Spearheaded and supervised the collection, monitoring and quality control of GME data from over 8,900 US residency programs and 160,000 residency training segments. This includes personally maintaining multiple Access databases and coordinating and documenting all process flows between multiple departments and organizations. Coordinated and participated in all annual design and development changes of GME Track with the AMA GME Department and any AAMC staff. Improved and streamlined processes which coincided with staff reductions of 70% due to reorganizations and departmental reconstructions. Despite losing personnel, improved productivity and results by over 60%.
Directly took over and managed all student data procurement and quality without increasing staff or resources, despite these tasks being formerly held by a separate unit. Led multiple process reviews and implemented new standards, which reduced the amount of manual processing by 70%.
Asked to be on multiple cross-departmental and creative teams formed to address a variety of issues including departmental skills matrix development, contract process improvement, organizational strategic planning, and various departmental improvement initiatives.
Created a departmental electronic forum to capture common questions and encourage process review. This forum led to several policy and process adjustments by the data and business divisions.
Minor in English
Member: Phi Beta Sigma
10 year advanced experience with: Customer service, Database development and integration, Team leadership and Professional Development, Survey marketing and creation, and MS Access.
Concentration on: Process Improvement, Quality, quality assurance, quality control, Six Sigma, and strategic planning.
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