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Manager of Technology Resume Example

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MANAGER OF TECHNOLOGY
Executive Profile

Proven information technology leader driven to manage costs and establish cross functional strategic alliances in an IT organization. Builds and retains high performance teams by hiring, developing and motivating highly skilled professionals.

Skill Highlights
  • ERP
  • Consulting Practice Leadership
  • Business Process
  • IT Strategy
  • Project Management
  • Employee Relations
  • SAAS
  • Software Implementation
  • Software Architecture

  • Azure
  • Computer Programming (X++, C#, Java, .NET)
  • Business Software (SQL Server, Microsoft Dynamics AX, Microsoft Dynamics CRM)
  • Application Lifecycle Management (TFS, Dynamics LCS)
  • Visual Studio

Core Accomplishments
  • Quickly advanced to Project Manager and Program manager when working for America Online. Started as a call center consultant and quickly became a leader in a fast paced organization.
  • Implemented a flagship ERP (Microsoft Axapta) in 6 months as the Project Manager, Solution Architect and Developer for a manufacturing company.
  • Became the preferred technical leader requested by customers in a consulting practice.
  • Developed standards and best practices around development and delivering technical solutions for a consulting practice.
  • Lead the growth of a consulting technical practice from 3 individuals to 30+ individuals by creating standards that allowed the practice to scale and not suffer in customer satisfaction.
Professional Experience
mcaConnectDenver, ColoradoManager of Technology04/2003 to 03/2016
  • Responsibilities Developing customizations in Dynamics AX ERP using X++, SSRS, SSAS, Enterprise Portal, Workflow and .NET.
  • Technical lead for multiple Dynamics AX implementations.
  • Responsible for all technical aspects of each implementation including hardware sizing, development, scheduling and support.
  • Manager a technical team responsible for Microsoft Dynamics AX ERP implementations.
  • Technical team consists of developers and technical architects.
  • Accomplishments Instrumental in growing the technical organization from only 3 consultants to 10 consultants.
  • Developed several custom solutions for various customers (Rentals Module; Mobile .NET applications; etc) Implemented development standards following internal best practices as well as Microsoft best practices.
  • Participated as a key member in Microsoft focus groups instrumental in architecting the next versions of Microsoft Dynamics AX.
Panelite, IncOklahoma City, OklahomaDirector of Information Technology04/2003 to 09/2007
  • Responsibilities Create, coordinate, and evaluate the internal programs and supporting information systems of the company.
  • Approve and coordinate changes and improvements for automated systems used in the manufacturing process.
  • Establish and implement short and long range departmental goals, objectives, policies and operating procedures.
  • Responsible for developing IT policy and communicating the policy to end-users Responsible for managing the IT support function including, but not limited to, the Network and Systems Administrators.
  • Accomplishments Overhauled the entire IT infrastructure and upgraded from a Windows NT environment to a Windows Server 2003 environment.
  • Installed and rolled out multiple applications to end-users including Microsoft Office SharePoint Server 2007, Microsoft Exchange Server 2003, Microsoft Windows XP/Vista.
  • Automated data backups and implemented a disaster recovery plan.
  • Lead project manager for implementation of Microsoft Axapta 3.0 ERP solution.
  • Developed, tested and installed multiple modifications for Microsoft Axapta 3.0 in an effort to better fit the out-of-the-box solution to Panelite's needs.
  • Completed in-house upgrade from Microsoft Axapta 3.0 to Microsoft Dynamics AX 4.0 Completed in-house upgrade from SQL Server 2000 to SQL Server 2005 Installed and integrated multiple solutions for Microsoft Dynamics AX including EDI, document scanning, forecasting and advanced planning (APS).
  • Developed a custom quoting solution within Microsoft Dynamics AX that is being used to quote custom products and control company workflow for those products.
  • Developed, tested and installed in-house EDI solution saving the company $30,000.
  • Currently working on roll-out of SQL Reporting Services for Microsoft Dynamics AX.
America OnlineDulles, VirginiaProgram Manager01/2002 to 04/2003
  • Responsible for the membership retention program within the company with a direct report to the vice president of the department.
  • Managed multiple site managers overseeing retention consultants at each call center Responsible for sharing executive level information with mid-level managers, usually accomplished through conference calls.
  • Responsible for overseeing the development of the compensation plan for retention consultants.
  • Accomplishments Streamlined the member experience by developing requirements to change the existing member retention tool information system.
  • Streamlined the weekly reporting process that was required for senior management by utilizing the functionality within Microsoft Excel.
  • Grew the broadband retention organization from only 50 consultants in a single site to over 500 consultants in multiple sites.
Project Manager05/1999 to 01/2002
  • Responsible for executing multiple projects supporting the member services function of the company.
  • Effectively convey information from senior management to the project team concerning deadlines, change notices and accomplishments.
  • Utilize Microsoft Project to organize and share information about each project.
  • Accomplishments Developed the written requirements for a retention tool that was eventually used in all 8 call centers.
Education
M.S:Computer Information Systems2004University of Phoenix, Phoenix, ArizonaGPA: GPA: 9/4.0Computer Information Systems GPA: 9/4.0
B.S:Business Administration/Management Information Systems2000University of Central Oklahoma, Edmond, OklahomaGPA: GPA: 5/4.0Business Administration/Management Information Systems GPA: 5/4.0
Skills
.NET, APS, broadband, business solutions, call center, hardware, Network and Systems, disaster recovery, EDI, ERP, senior management, focus, forecasting, information systems, Information Technology, IT support, Java, managing, manufacturing process, C#, Microsoft Dynamics, Microsoft Excel, Microsoft Exchange Server, Microsoft Office, Microsoft Project, SharePoint, SQL Server 2000, Windows NT, Microsoft Windows XP, Enterprise, next, PC Software, policies, Programming, project management, quick, reporting, scanning, scheduling, self-motivated, SQL, SQL Server, upgrade, Vista, Visual Basic, Visual Studio, Windows Server, Workflow, written
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Resume Overview

Companies Worked For:

  • mcaConnect
  • Panelite, Inc
  • America Online

School Attended

  • University of Phoenix
  • University of Central Oklahoma

Job Titles Held:

  • Manager of Technology
  • Director of Information Technology
  • Program Manager
  • Project Manager

Degrees

  • M.S : Computer Information Systems 2004
    B.S : Business Administration/Management Information Systems 2000

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