Manager Of Residential Life resume example with 6+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
Professional Summary
Dependable Residence Life Manager committed to supporting staff and students in all facets of campus life, including emotional guidance and campus safety. Positive and clear communicator with exceptional problem-solving abilities in a fast-paced residential environment. Dedicated to consistent communication, relationship-building and conflict resolution skills with restorative approaches with both staff and students.
Skills
Scheduling Management
Staff Training and Development
Conflict Resolution
High performance standards
Critical thinking
High performance standards
Facility management
First Aid/CPR
REACH Software Proficiency
Work History
Manager of Residential Life, 08/2021 to Current Ecumen – Hutchinson, MN,
Manage team of 15 dorm parents and 30+ Resident Assistants overseeing a dormitory of 260 students ranging from 11 to 18 years of age
Conduct inspections of dormitory for security purposes and identify issues requiring immediate resolution
Collaborates with administration for opening and closing of year and holidays
Respond to emergencies with exceptional knowledge in campus crisis protocols
Live on campus full time and assist with on call rotations
Communicate regularly with guardians of residents, answering questions and addressing concerns
Create and implement monthly schedules, student transportation and assignments for staff
Supervise Dorm Parent Advisory Groups
Evaluate team performance and hold staff accountable through regular check-ins in addition to annual reviews
Reviewed and submitted hourly staff timesheets biweekly
Guide students to integrate into both academic and social communities on campus
Prioritize students ' transition into new living environments and build strong relationships with students
Mediate both staff and student conflict to provide safe and secure environment through policy enforcement
Establish consistent relationships with staff and students to maintain professional boundaries
Maintain communication with students' counselors, instructors and staff members to promote supportive environment
Foster productive and supportive environments for academic and social success
Lead student leadership program within dormitory where students receive 100 community service hours by end of school year
Experienced with REACH and Magnus Health
Senior Campus Coordinator, 11/2019 to 11/2020 Amerigo Education – City, STATE,
Continued to do everything listed under Campus Coordinator role with experience listed below added
Responded quickly to crisis situations to immediately determine level of assistance needed
On Call Rotations to ensure campus safety
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines
Trained new Campus Coordinators and Resident Assistants hired
Supervised 12 person team handling 70 residents
Scheduled staff and ensured coverage
Handled behavioral and physical well-being meetings with students and parents through restorative measures
Created agendas and communication materials for team meetings
Fostered relationships with team to provide effective educational and social programs for students
Analyzed program effectiveness and provided feedback to modify, adapt and optimize student experience
Led monthly one on one check ins with staff
Assisted with any campus tours, campus hosts, or virtual tours
Ran the social media platforms for the campus on Instagram, Twitter & Facebook
Campus Coordinator , 07/2018 to 11/2019 Amerigo Education – City, STATE,
Live In Campus Coordinator for international students from 10 different countries
Mentored student educational journey by advising on course selection, progress plans and career decisions
Scheduled meetings with at-risk students to discuss methods for improving grades and bolstering learning opportunities.
Presented students with information and resources to promote academic progress and empowered students to take responsibility for academic success
Effectively planned student programs including but not limited to volunteer work, weekend activities, and educational work shops
Devised various programs for students including social, educational and recreational programs
Provided counseling and emotional support to help students cope with transition, loss, depression and more
Established professional rapport with students, building lasting relationships with students of various ages and from all cultures
Promoted to University Guidance Counselor for all students and planned and led monthly workshop programs
Conducted quarterly student assessments to determine progress and establish University Guidance goals for each student to ensure they are on track to attend spectacular university
Resident Assistant, 05/2015 to 05/2018 Lindenwood University – City, STATE,
Worked in Residence Life office 20 hours per week performing front desk duties that included but not limited to answering phones, record-keeping, dormitory tours and administrative work
Coordinated, planned and supervised hall gatherings and functions to promote and increase social skills among students
Attended workshops to learn how to increase program development
Maintained clean and well-organized environment to promote happiness and safety
Completed daily resident welfare checks and coordinated with facility staff to meet all resident needs
Responded to crisis situations when severe mental health and behavioral issues arose
Filed necessary reports and paperwork documenting crisis situations and resident welfare
Provided counseling to residents for social issues, mental health problems, and more
Education
Bachelor of Arts: Business Administration , Expected in 05/2018 Lindenwood University - Saint Charles, MO GPA:
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