Manager Of Residential Life resume example with 6+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Dependable Residence Life Manager committed to supporting staff and students in all facets of campus life, including emotional guidance and campus safety. Positive and clear communicator with exceptional problem-solving abilities in a fast-paced residential environment. Dedicated to consistent communication, relationship-building and conflict resolution skills with restorative approaches with both staff and students.

  • Scheduling Management
  • Staff Training and Development
  • Conflict Resolution
  • High performance standards
  • Critical thinking
  • High performance standards
  • Facility management
  • First Aid/CPR
  • REACH Software Proficiency
Work History
Manager of Residential Life, 08/2021 to Current
EcumenHutchinson, MN,
  • Manage team of 15 dorm parents and 30+ Resident Assistants overseeing a dormitory of 260 students ranging from 11 to 18 years of age
  • Conduct inspections of dormitory for security purposes and identify issues requiring immediate resolution
  • Collaborates with administration for opening and closing of year and holidays
  • Respond to emergencies with exceptional knowledge in campus crisis protocols
  • Live on campus full time and assist with on call rotations
  • Communicate regularly with guardians of residents, answering questions and addressing concerns
  • Create and implement monthly schedules, student transportation and assignments for staff
  • Supervise Dorm Parent Advisory Groups
  • Evaluate team performance and hold staff accountable through regular check-ins in addition to annual reviews
  • Reviewed and submitted hourly staff timesheets biweekly
  • Guide students to integrate into both academic and social communities on campus
  • Prioritize students ' transition into new living environments and build strong relationships with students
  • Mediate both staff and student conflict to provide safe and secure environment through policy enforcement
  • Establish consistent relationships with staff and students to maintain professional boundaries
  • Maintain communication with students' counselors, instructors and staff members to promote supportive environment
  • Foster productive and supportive environments for academic and social success
  • Lead student leadership program within dormitory where students receive 100 community service hours by end of school year
  • Experienced with REACH and Magnus Health
Senior Campus Coordinator, 11/2019 to 11/2020
Amerigo EducationCity, STATE,
  • Continued to do everything listed under Campus Coordinator role with experience listed below added
  • Responded quickly to crisis situations to immediately determine level of assistance needed
  • On Call Rotations to ensure campus safety
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines
  • Trained new Campus Coordinators and Resident Assistants hired
  • Supervised 12 person team handling 70 residents
  • Scheduled staff and ensured coverage
  • Handled behavioral and physical well-being meetings with students and parents through restorative measures
  • Created agendas and communication materials for team meetings
  • Fostered relationships with team to provide effective educational and social programs for students
  • Analyzed program effectiveness and provided feedback to modify, adapt and optimize student experience
  • Led monthly one on one check ins with staff
  • Assisted with any campus tours, campus hosts, or virtual tours
  • Ran the social media platforms for the campus on Instagram, Twitter & Facebook
Campus Coordinator , 07/2018 to 11/2019
Amerigo EducationCity, STATE,
  • Live In Campus Coordinator for international students from 10 different countries
  • Mentored student educational journey by advising on course selection, progress plans and career decisions
  • Scheduled meetings with at-risk students to discuss methods for improving grades and bolstering learning opportunities.
  • Presented students with information and resources to promote academic progress and empowered students to take responsibility for academic success
  • Effectively planned student programs including but not limited to volunteer work, weekend activities, and educational work shops
  • Devised various programs for students including social, educational and recreational programs
  • Provided counseling and emotional support to help students cope with transition, loss, depression and more
  • Established professional rapport with students, building lasting relationships with students of various ages and from all cultures
  • Promoted to University Guidance Counselor for all students and planned and led monthly workshop programs
  • Conducted quarterly student assessments to determine progress and establish University Guidance goals for each student to ensure they are on track to attend spectacular university
Resident Assistant, 05/2015 to 05/2018
Lindenwood UniversityCity, STATE,
  • Worked in Residence Life office 20 hours per week performing front desk duties that included but not limited to answering phones, record-keeping, dormitory tours and administrative work
  • Coordinated, planned and supervised hall gatherings and functions to promote and increase social skills among students
  • Attended workshops to learn how to increase program development
  • Maintained clean and well-organized environment to promote happiness and safety
  • Completed daily resident welfare checks and coordinated with facility staff to meet all resident needs
  • Responded to crisis situations when severe mental health and behavioral issues arose
  • Filed necessary reports and paperwork documenting crisis situations and resident welfare
  • Provided counseling to residents for social issues, mental health problems, and more
Bachelor of Arts: Business Administration , Expected in 05/2018
Lindenwood University - Saint Charles, MO

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Resume Overview

School Attended

  • Lindenwood University

Job Titles Held:

  • Manager of Residential Life
  • Senior Campus Coordinator
  • Campus Coordinator
  • Resident Assistant


  • Bachelor of Arts

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