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manager of national accounts resume example with 9+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Precise Manager with 10 years of managerial experience. Expert in product sales and streamlining procedures for optimized sales and productivity. Fantastic attention to detail and inspire employees for best-in-class service. Results-driven Sales Manager bringing 10+ years of experience in product development, promotion and optimization.

Skilled in developing lasting client rapport based on knowledgeable support and consistent service. Proficient in developing and applying advanced marketing, prospecting and merchandising strategies to accomplish promotional goals. Demonstrated success in building networks and supporting branding objectives. Flexible hard worker ready to learn and contribute to team success.

Skills
  • Multidisciplinary team leadership
  • Recruiting and hiring
  • Sales tracking
  • Sales process
  • Lead generation
  • Rapport and relationship building
  • National account management
  • Compelling leadership skills
  • Service-driven sales
  • Consultative and relationship selling
Experience
Manager of National Accounts, 02/2017 - 03/2020
Guideline Austin, TX,
  • Supported all sales team members to drive growth and development.
  • Increased repeat customer base by maintaining relationships with high-profile clients and effectively managing service issues.
  • Established sales goals and strategies that contributed to increased growth in sales and profitability.
  • Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
  • Implemented creative sales and marketing strategies to assist sales team with reaching targets.
  • Created presentation materials for sales, customer relations, and management purposes.
  • Employed techniques such as cold calling, prospecting and networking to land new customers and penetrate new markets.
  • Evaluated employee progress and compliance while identifying areas for additional coaching by monitoring daily performance.
  • Elevated team performance via strategic planning and coaching in areas of prospecting, sales and value-added presentations.
  • Supervised and trained employees on successful selling techniques.
  • Managed employee payroll, hiring, termination, and training to ensure maximum productivity.
  • Built sales forecasts and schedules to reflect desired productivity targets.
  • Mentored and internally promoted successful company sales and account management staff into leadership positions to drive company growth.
  • Exceeded sales goals using consultative and value-driven approach.
  • Spearheaded sales meetings with staff, division president, closing coordinator and construction manager to share best practices for process improvements.
Manager- Client Relationship Management, 01/2015 - 02/2017
Spectrum City, STATE,
  • Maintained long-term, profitable relationships with clients through problem solving, issue resolution and recommendation of new products and services.
  • Received, responded to and resolved customer issues or complaints quickly, resulting in increased client satisfaction.
  • Addressed inquiries from clients and relationship management department team members.
  • Determined cross-selling or up-selling opportunities and provided sales team with insight to facilitate increased or new business.
  • Drafted monthly summaries to review level of client participation and identify targets for follow-up calls.
  • Supported all sales team members to drive growth and development.
  • Increased repeat customer base by maintaining relationships with high-profile clients and effectively managing service issues.
  • Contacted customers via phone and email to explore connections, offer services and cement relationships.
  • Established sales goals and strategies that contributed to increased growth in sales and profitability.
  • Implemented creative sales and marketing strategies to assist sales team with reaching targets.
  • Created presentation materials for sales, customer relations, and management purposes.
  • Employed techniques such as cold calling, prospecting and networking to land new customers and penetrate new markets.
  • Evaluated employee progress and compliance while identifying areas for additional coaching by monitoring daily performance.
  • Elevated team performance via strategic planning and coaching in areas of prospecting, sales and value-added presentations.
  • Managed employee payroll, hiring, termination, and training to ensure maximum productivity.
  • Built sales forecasts and schedules to reflect desired productivity targets.
  • Conducted market research and reported on competitors.
  • Mentored and internally promoted successful company sales and account management staff into leadership positions to drive company growth.
  • Leveraged trends in customer trends and marketplace verticals to shape solutions and approaches.
Sales Supervisor CRM, 01/2011 - 12/2014
Charter Spectrum City, STATE,
  • Supported team members by assisting in upselling products and services and closing sales with customers.
  • Promoted culture of customer focus, product knowledge, and production solutions to build loyal customer base.
  • Supported sales team by monitoring daily operations and providing information and procedural guidance to staff.
  • Supported business performance targets to drive improvements in sales and customer satisfaction levels.
  • Generated effective sales strategies and taught new employees company's procedures and policies.
  • Collaborated with management and executives and made strategy recommendations based on insights into sales operations.
  • Exceeded targeted goals and quotas through upselling and strategic customer cultivation.
  • Taught junior employees how to meet operational and sales goals with proactive strategies.
  • Conducted job interviews, led employee performance evaluations and rewarded top performers to attract and retain quality personnel.
  • Completed performance reviews and assisted team with feedback resulting in improved performance.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Managed sales team of 32, setting performance goals and strategies for attaining objectives.
Education and Training
Associate of Science: Business Administration And Management, Expected in
-
Mattatuck Community College - Waterbury, CT,
GPA:
Status -
Certificate in Computer Operations: Information Technology, Expected in 05/1987
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Computer Processing Institute - Bridgeport, Ct,
GPA:
Status -

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Resume Overview

School Attended

  • Mattatuck Community College
  • Computer Processing Institute

Job Titles Held:

  • Manager of National Accounts
  • Manager- Client Relationship Management
  • Sales Supervisor CRM

Degrees

  • Associate of Science
  • Certificate in Computer Operations

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