Jessica Claire
, San Francisco, CA ,
Professional Summary
  • Motivated, highly diversified individual with excellent organizational, communication, analytical, and interpersonal skills. Strategically constructs confounding idea concepts requiring problem solving proficiency.
  • Respected leader of customer-focused teams through applied active listening, collaboration, and high core values. Instills a shared enthusiastic commitment to customer service as a key driver in exceeding company goals. Leads by example ensuring operational safety, quality, and resource utilization of the organization are priority.
  • Performance-focused and resourceful professional with 15 years of experience in a healthcare setting. Consistently achieved record-high customer satisfaction rankings. By means of teamwork, made improvements to the bottom line and turnaround of underperforming operations. Instrumental in leading teams towards increasing value and workforce innovation through skilled implementation, business operations and optimal efficiency.
  • Strategic Thinking & Planning
  • Operational Efficiency
  • Quality Improvement
  • Committed to Continued Growth
  • Project & Process Implementation
  • Ability to Leverage Technology
  • Customer Satisfaction Enhancement
  • Resilience & Confidence
  • Teambuilding & Training
  • Time Management
  • Negotiation & Persuasion Technique
  • Six Sigma Yellow Belt
  • Budget development
  • Budget
  • Business operations
  • Conflict Management
  • Customer Satisfaction
  • Financial
  • Financial Management
  • Functional
  • Teambuilding
  • Director
  • Modeling
  • Negotiation
  • Organizational
  • Persuasion
  • Processes
  • Progress
  • Quality Improvement
  • Six Sigma
  • Strategic Management
  • Strategic Thinking
  • Supervision
  • Technician
  • Time Management
  • Unique
  • Workflow
Work History
05/2019 to 09/2021 Manager of Instructional Support Hackensack University Medical Center | Holmdel, NJ,
  • Leads the modeling, planning, and execution of financial processes.
  • Consistently meets and exceeds goals simultaneously reducing cost by 25% per fiscal year.
  • Collaborates closely with operations, faculty and staff, achieving departmental budget development.
  • Establishes and administers departmental annual budget with controls preventing overages, minimizing burn rate and support sustainability objectives.
08/2018 to 03/2020 Adjunct Instructor Dallas College | City, STATE,
  • Worked closely with Program Director to develop and implement Pharmacy Technician curriculum for improved learning and student performance.
  • Created unique, student-centered lesson plans and assignments for each class to promote maximum learning and knowledge retention.
  • Taught classes in business operations, business procedures and application of computer technologies.
01/2011 to 05/2019 Pharmacy Technician Specialist CPhT Parkland Health Hospital System | City, STATE,
  • Focuses team on business objectives, tracking progress, ensuring milestone attainment.
  • Train and assists with functional supervision of on-boarding pharmacy staff.
  • Focuses on operational processes facilitating patient and employee flow.
  • Resolves complex non-routine issues, systems and workflow, and customer relation concerns.
Expected in 12/17 Master of Business Administration & Healthcare Management | University of Texas at Dallas, Richardson, TX GPA:
Organizational Behavior, Financial Management, Strategic Management, Negotiation and Conflict Management
Expected in 12/09 Bachelor of Science | Biology, Public Health Clark Atlanta University, Atlanta, GA GPA:

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School Attended

  • University of Texas at Dallas
  • Clark Atlanta University

Job Titles Held:

  • Manager of Instructional Support
  • Adjunct Instructor
  • Pharmacy Technician Specialist CPhT


  • Master of Business Administration & Healthcare Management
  • Bachelor of Science

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