Motivated, highly diversified individual with excellent organizational, communication, analytical, and interpersonal skills.
Strategically constructs confounding idea concepts requiring problem solving proficiency.
Respected leader of customer-focused teams through applied active listening, collaboration, and high core values. Instills a
shared enthusiastic commitment to customer service as a key driver in exceeding company goals. Leads by example ensuring
operational safety, quality, and resource utilization of the organization are priority.
Performance-focused and resourceful professional with 15 years of experience in a healthcare setting. Consistently
achieved record-high customer satisfaction rankings. By means of teamwork, made improvements to the bottom line and
turnaround of underperforming operations. Instrumental in leading teams towards increasing value and workforce innovation
through skilled implementation, business operations and optimal efficiency.
Skills
Strategic Thinking & Planning
Operational Efficiency
Quality Improvement
Committed to Continued Growth
Project & Process Implementation
Ability to Leverage Technology
Customer Satisfaction Enhancement
Resilience & Confidence
Teambuilding & Training
Time Management
Negotiation & Persuasion Technique
Six Sigma Yellow Belt
Budget development
Budget
Business operations
Conflict Management
Customer Satisfaction
Financial
Financial Management
Functional
Teambuilding
Director
Modeling
Negotiation
Organizational
Persuasion
Processes
Progress
Quality Improvement
Six Sigma
Strategic Management
Strategic Thinking
Supervision
Technician
Time Management
Unique
Workflow
Work History
05/2019 to 09/2021Manager of Instructional SupportHackensack University Medical Center | Holmdel, NJ,
Leads the modeling, planning, and execution of financial processes.
Consistently meets and exceeds goals simultaneously reducing cost by 25% per fiscal year.
Collaborates closely with operations, faculty and staff, achieving departmental budget development.
Establishes and administers departmental annual budget with controls preventing overages, minimizing burn rate and support
sustainability objectives.
08/2018 to 03/2020Adjunct InstructorDallas College | City, STATE,
Worked closely with Program Director to develop and implement Pharmacy Technician curriculum for improved learning
and student performance.
Created unique, student-centered lesson plans and assignments for each class to promote maximum learning and
knowledge retention.
Taught classes in business operations, business procedures and application of computer technologies.
01/2011 to 05/2019Pharmacy Technician Specialist CPhTParkland Health Hospital System | City, STATE,
Focuses team on business objectives, tracking progress, ensuring milestone attainment.
Train and assists with functional supervision of on-boarding pharmacy staff.
Focuses on operational processes facilitating patient and employee flow.
Resolves complex non-routine issues, systems and workflow, and customer relation concerns.
Education
Expected in 12/17Master of Business Administration & Healthcare Management | University of Texas at Dallas, Richardson, TXGPA: Organizational Behavior, Financial Management, Strategic Management, Negotiation and Conflict Management
Expected in 12/09Bachelor of Science | Biology, Public HealthClark Atlanta University, Atlanta, GAGPA:
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School Attended
University of Texas at Dallas
Clark Atlanta University
Job Titles Held:
Manager of Instructional Support
Adjunct Instructor
Pharmacy Technician Specialist CPhT
Degrees
Master of Business Administration & Healthcare Management
