Manager Of Inbound/Outbound Resume Example Office Depot, Inc

MANAGER OF INBOUND/OUTBOUND

Executive Summary

Results-focused Supply Chain management professional offering 15 years of progressive leadership experience. Organized and diligent, with excellent written, oral and interpersonal communication skills.

Core Qualifications

Supply Chain Management
Inventory Control
Supervision and Training
Communication Skills

LEAN Methodology
Budget Management
Warehouse and Fulfillment
Forecast Analysis

Professional Experience

01/2013 to Current

Manager of Inbound/Outbound Office Depot, Inc － Smyrna, GA * Manages both receiving and production and also inventory control functions for the distribution center. * Maintains a safe work environment and fosters a positive team dynamic, resolving associate issues and administering corrective action as required. * Responsible for exceeding customer metrics (cost, quality, and responsiveness). * Responsible to make decisions regarding hiring, terminating, and promotions. * Oversee leadership team in their supervisory and warehouse duties. * Monitor and record productivity standards for departments using Red Prairie productivity software. * Monitor the accuracy picking rates daily and coach associates accordingly. * Coordinate all associate paid time off to support all shifts and teams. * Conduct training and coaching opportunities for leadership and associates to ensure goal achievement and growth. * Act as a backup to warehouse inventory management activities, including inventory adjustments, vendor discrepancies and cycle counting reconciliation. * Act as a backup for the General Manager. * Monitor and contribute to the location's profiling strategy in order to maximize productivity and improve performance. * Demonstrate a commitment to LEAN thinking and the process of continuous improvement by sharing LEAN ideas with leadership and associates. * Lead the LEAN Captains program by utilizing LEAN tools and methodology such as MDI boards, Reba's, Kaizen's, Standard Work and the SPIN process. * Serve as one of the location's PEX Practitioners by completing the PEX Practitioner Program training and conducting LEAN events at the location. * Lead tier meetings for the shift in order to communicate information, training and daily metrics. * Schedule outside contractors for all building and equipment repairs and maintenance. * Compose and deliver warehouse associate performance reviews.

01/2008 to 01/2013

Distribution Manager OfficeMax － Salt Lake City, UT * Conduct and manage all day to day operations for the location. * Manage monthly budgets and weekly forecasts to ensure that the cost to serve goals is achieved. * Monitor activity calendar to ensure tasks are completed on time by our location. * Work towards exceeding dashboard goals for the location. * Manage the delivery department for the location including a team of two private fleet delivery specialists that service the Salt Lake City area, three 3rd party carriers covering Utah and Idaho and 2 line haul services to Idaho. * Oversee leadership team in their supervisory and warehouse duties. * Monitor and record productivity standards for departments. * Manage the daily activities within the areas of customer service, general office services, technical services, billing, accounts payable and inventory management. * Conduct training and coaching opportunities for leadership and associates to ensure goal achievement and growth. * Provide supervision to warehouse inventory management activities, including inventory adjustments, vendor discrepancies and cycle counting. * Monitor and contribute to the location's profiling strategy in order to maximize productivity and improve performance. * Demonstrate a commitment to LEAN thinking and the process of continuous improvement. * Utilize LEAN tools and methodology such as MDI boards, Gemba's, Kaizen's, Standard Work and the SPIN process. * Lead the safety committee in compliance of all safety program elements and hold weekly safety meetings. * Collaborate with Loss Prevention in order to ensure all assets and building is safe and secure. * Work with outside contractors to ensure that all facility maintenance and repairs are completed in a safe and timely manner. * Compose and deliver all warehouse and office performance reviews. * Act as liaison manager for the customer fulfillment center. * Develop and implement processes and procedures to provide quality service to OfficeMax customers. * Create and receive purchase orders in the SAP system for warehouse facility supplies and services. * Demonstrate a commitment to OfficeMax core values. * Prepare action and RASIC plans to ensure that all actions are completed in a timely manner. * Plan associate functions and events. * Communicate and administer policies and procedures to all associates in tier and communication meetings. * Conduct interviews and hiring of warehouse and office candidates.

01/2001 to 01/2006

Human Resources Manager/Business Manager Hour Media, L.L.C － Royal Oak, MI * Managed business department personnel. * Handled accounts receivable and accounts payable, meeting monthly goals. * Managed all invoicing in accounting system. * Handled collections of past due accounts. * Handled bank reconciliations and daily deposits. * Calculated payroll and sales commissions. * Represented Hour Media in small claims, civil court and bankruptcy cases. * Administered all company policies and procedures. * Administered all employee benefits programs including life, health, dental and disability insurances, 401K program, vacation, sick leave and leave of absence. * Maintained and updated the employee handbook and job descriptions as needed. * Handled all cobra, unemployment and worker's compensation paperwork and filings. * Conducted all orientations for new employees and exit reviews for terminated employees. * Placed all recruitment ads and screened all incoming resumes before referring to the appropriate manager. * Handled all employee relations issues. * Maintained all personnel files, ensuring confidentiality. * Maintained all employee time off requests and vacation accruals and usage. * Coordinated all building and operations concerns, including all expansion and off site projects. * Managed supply and equipment inventories. * Planned all employee work functions and parties. * Scheduled and coordinated all travel arrangements.

Education

1996

Bachelor of Business Administration: Management Walsh College － Troy, MI, US

1996 Walsh College Troy, MI * Bachelor of Business Administration degree, Management major

1994

Select One: Associate of General Studies Macomb Community College － Warren, MI, US

1994 Macomb Community College Warren, MI * Associate of General Studies degree

1988

Associate of Business Management Macomb Community College － Warren, MI, US 1988 Macomb Community College Warren, MI * Associate of Business Management degree

Skills

Operations, Inventory Control Adjustments and Reconciliation, Coaching, Continuous Improvement, Maintenance, Mentoring, Training, Warehouse Inventory, Employee Relations, Human Resources, Payroll, Bank Reconciliations, Recruitment, Budgets, Customer Service, Forecasts, Fulfillment, General Office, Liaison, Loss Prevention, Purchase Orders, SAP, Technical Services, Corrective Action Documents, Metrics, Management

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Manager of Inbound/Outbound Resume Example

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