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Manager - Gas Station Resume Example

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MANAGER - GAS STATION
Summary

Highly trained and well-qualified Test Engineer possessing exceptional testing qualifications related to both software and hardware installations. Knowledgeable about troubleshooting, implementation and ongoing operation of complex systems in collaboration with solid teams. Strong leader well-versed in team management, site leadership and process integration. History of building and maintaining forward-thinking and productive environments focused on teamwork and common objectives.

Skills
  • Reading technical drawings
  • Testing virtualization technologies
  • Test and Evaluation (T&E)
  • Auditing procedures
  • Cross-functional teamwork
  • Writing use cases
  • Quality control
  • Schematic reading
  • FEA and failure analysis
  • Quality assurance controls
  • Modeling and simulation
Experience
CompanyName | City, StateManager - Gas Station 06/2019 - Current
  • Strengthened product branding initiatives and coordinated effective marketing campaigns.
  • Forecasted trends in expected business levels and adjusted labor and inventory to match expectations.
  • Leveraged market knowledge and leadership ability to help drive profit increases.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Reviewed employee performance every shift and delivered constructive feedback to improve weaknesses.
  • Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
  • Generated reports to assess performance and make adjustments.
  • Spearheaded training initiatives to improve employee performance and bottom-line business results.
  • Optimized productivity, streamlined program efficiency, and boosted profitability.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Recruited, hired and trained new employees, including monitoring and review of individual performance.
  • Extended existing customer relationships through extensive communication and tried-and-true marketing strategies.
  • Mitigated risk by ensuring regulatory compliance for required licensing.
  • Met with each associate to establish realistic monthly sales goals.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Addressed internal and customer-related issues each day and affected strategic resolutions.
  • Created 8hr schedules for cashiers to keep every shift well-staffed during holidays and busy periods.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Established ambitious goals for employees to promote achievement and surpass business targets.
  • Executed quality assurance strategies to foster better customer service and promote positive and engaging environment for all.
  • Cross-trained in every store role to maximize operational knowledge.
Company Name | City, StateTax Protest Assistant09/2017 - 07/2019
  • Utilized and maintained MS Access databases for client tax value data and information. In charge of setting up new client data and creating custom queries for various tasks.
  • Coordinated with various Appraisal District offices for the filing of client rendition forms for personal properties and the sending of tax statements of all clients.
  • Directed customer communication to appropriate department personnel and offered information to resolve inquiries, boosting customer satisfaction.
  • Organized and maintained filing and document management systems by coordinating, archiving and purging files.
  • Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
  • Increased accuracy by verifying data while processing incoming and outgoing checks and wire transfers.
  • Prepared packages for shipment by generating invoices and setting up courier deliveries.
  • Coordinated project materials by managing physical and digital files, monitoring spreadsheets and updating reports.
  • Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
  • Greeted visitors or callers daily to handle inquiries or direct to appropriate persons.
  • Collected, calculated and reported on expenditure and statistical data to inform senior management.
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
  • Reviewed and suggested improvements for diverse range of documentation, including interoffice correspondenc, reports and presentations.
Company Name | City, StateTesting and Commissioning Engineer01/2013 - 05/2017
  • Collaborated with third party vendors and Project Manager to understand project specifications and extrapolate areas of potential difficulty for exposure to test procedures.
  • Collected test result data and analyzed patterns and trends to identify shortcomings in existing test procedures and addressed through modified or innovative procedures.
  • Founded automated test development plans on functional spec reviews and user-submitted error reports to identify underlying causes of common software malfunctions.
  • Advised Project Engineers and other development associates of product defect status and updates, working together to arrive at expedient, cost-effective solutions.
  • Verified desired functionality and performance according to client-ordered specifications and requirements through manual and automated testing procedures.
  • Coordinated routine activities for various test teams, scheduled drive tests and cluster assignments.
  • Participated in setup, configuration and maintenance of test automation framework, providing feedback on potential benefits or detriments of specific framework configurations.
  • Developed data management plans to collect, manage and analyze data.
  • Analyzed system-level diagnostic failures for both hardware and software and developed corrective actions.
  • Evaluated test results and generated reports for development teams.
  • Identified and resolved hardware and software interface obstacles and oversaw system integration.
  • Tested vehicle components and systems.
  • Evaluated test results and prepared system-level reports to detail findings and validate system performance.
  • Liaised with project managers to foster compliance and gathered feedback from internal and external customers throughout planning and test phases.
  • Collaborated with end users and QA testers to determine requirements.
  • Performed problem solving and resolution for technical quality, inspection, and customer quality issues.
  • Supported Test Readiness Reviews (TRR) and System Verification Reviews (SVR) through gathering verification artifacts.
  • Implemented quality assurance testing methodologies and controls.
  • Analyzed and interpreted test data and prepared technical reports.
  • Developed and maintained solutions for integration and testing phases.
  • Created manual system-level test plans for Propulsion System, Train Integrated Management System and Auxiliary Power Supply System, outlining related procedures and advising on necessary diagnostic tools.
  • Defined operational and technical specifications and standards.
  • Assessed project scope and defined requirements for testability.
Education and Training
Allahabad Agricultural Institute - DU | City, StateBachelor of Engineering Technology in Electrical, Electronics And Communications Engineering06/2012
Sikkim Manipal University | City, StateMBA in Project Management02/2015
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Resume Overview

School Attended

  • Allahabad Agricultural Institute - DU
  • Sikkim Manipal University

Job Titles Held:

  • Manager - Gas Station
  • Tax Protest Assistant
  • Testing and Commissioning Engineer

Degrees

  • Bachelor of Engineering Technology in Electrical, Electronics And Communications Engineering
    MBA in Project Management

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