Accomplished restaurant manager and highly skilled events coordinator with close to 30 years experience experience running successful operations. Proven front and back of the house operations experience with an excellent track record in budgeting and decreasing costs while expanding business operations. Recognized as an effective leader with strong planning, communication and staff management skills.
Strong Customer Relations
Full service restaurant and sales background
Manager /Events Coordinator07/2009 to Current51 MainMiddlebury, VT
Oversee all business operations, including sales, guest service, strategic planning and development, financial administration and inventory control.
Currently in charge of updating all social media through our website, face book, and twitter.
Booking all music and art throughout the year and overseeing 51 PERF budget.
Focused on booking more events in the restaurant to maximize profit resulting in an additional $60,000 in revenue
Maintained updated knowledge of all menu items, specials, liquor brands, beers and non-alcoholic selections as well as created a cocktail menu that has generated an additional $16,000 in bar sales.
Events staff/Trainer08/2008 to CurrentRosies RestaurantMiddlebury, VT
Demonstrated genuine hospitality while greeting and establishing rapport with guests.
Developed and maintained positive working relationships with others to reach business goals.
Prep kitchen items as needed
Resolved guest complaints quickly and efficiently.
Assisted co-workers whenever possible.
Owner/Director11/2003 to 08/2008Karen's Kids DaycareJaffrey, NH
Made nutritious breakfasts, lunches, dinners and snacks for 17-24 children daily..
Offered well-balanced and nutritious menu options.
Promoted good health by preparing meals with organic and natural ingredients.
Monitored each student's educational progress with individualized charts and files.
Managed an in-home daycare with 4 infants, 6 toddlers and preschoolers and 17 school-aged children
Assisted and supervised 17-24 children through the entire school day.
Gave one-on-one attention to children while maintaining overall focus on the entire group.
Owner/General Manager/Events Coordinater02/1997 to 07/2001Chez Gilly Bistro and BakeryMerrimack, NH
Oversaw daily operations for staff of 34 employees.
Complied annual recommendations for end of fiscal year budgets.
Processed accounts receivable and accounts payable.
Planned and executed events and marketing programs well within budget.
Catered events for Presidential Campaigns in 2001 for over 3,000 people.
Hosted, created menus and prepared food for dozens of beer and wine pairing dinners
Boosted gross yearly sales from $120,000 to $460,000 in under 2 years
Reduced and controlled company expenses by price comparison with all vendors
Prepared program operating budgets, budget reports and other financial performance reports.
Reduced overtime by 100% by cross training kitchen staff and reducing number of employees during slow times.
Consistently offered professional, friendly and engaging service
Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
Associate of Arts: Business ManagementCCVMiddlebury, VTBusiness Management
General Manager: accounts payable & accounts receivable, art & music, multiple budgets, special events, marketing & advertising , preparing meals, quality service, guest and student rapport, safety, staff education training's, website & social media, community service