Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:

Dedicated leader with of experience delivering business value through technology solutions. Focused on delivery, accountability, and leadership with the vision to provide enterprise solutions in a rapidly evolving technology landscape. Well-versed in analyzing and mitigating risk and finding cost-effective solutions. Excels at boosting performance and productivity by establishing realistic goals and enforcing deadlines. Experienced in contract negotiation and budget management. Strong foundation in application development, infrastructure engineering, IT security practices and mobile solutions. Proven track record developing strong teams through mentoring and hiring strong candidates.

  • Mobile Device Management, Mobile VPN, Wireless LAN, Cellular Data (3G, 4G, LTE)
  • Identity Management, Access Management, Role Management, Directory Services, Data Integration, Encryption
  • Plumtree Portal, IBM WebSphere Portal, IBM WebSphere Application Server, Siebel CRM, Sun Java Web Server, IBM HTTP Server, MS IIS, Eclipse IDE, Microsoft Visual Studio
  • Unix-Based Systems (Solaris, Linux); Windows (all) J2EE, .NET, C/C++, Visual Basic, Java Script, HTML ITIL Foundation Certificate in IT Service Management
  • Siebel Customer Relationship Management - Siebel 8.0 Essentials
  • Talend Integration Suite
  • Telecom Negotiation Conference - Negotiate Enterprise Communications Deals
  • Agile Foundations
  • Power Talk. Communicate with passion. Communicate with power.
  • Leading Others Workshop
  • OZ Principles
  • Time Management Skills
  • Planning, Implementing, and Maintaining a Microsoft Windows Server 2003 Active Directory Infrastructure
  • SUN Java System Directory 5.X Server Maintenance and Operations
  • SUN Identity Manager
  • Advanced WebSphere Server Concepts for Architects and Designers
  • Guerrilla .NET boot camp
  • Model Based Development
Manager Enterprise Mobility, 06/2012 to 11/2015
Change HealthcareMount Vernon, VA,
  • Responsible for the enterprise mobile device management and wireless connectivity solutions for American Airlines.
  • Mobile Device Management (MDM) - Centralized management of mobile devices Mobile Service Management (MSM) - Staging, kitting, deployment, RMA (Depot Service) and Help Desk for operational devices Mobile Device Support - Staging, kitting, deployment, RMA (Depot Service) and Help Desk for non-operational devices Mobile VPN - Secure connection to corporate network with application session persistence.
  • Wi-Fi - Wi-Fi infrastructure providing connectivity to employees, contractors, guests and operational devices.
  • Wireless Expense Management - Control and reduce cost due to overage and roaming charges.
  • Cellular Connectivity - Provide and enhance 3G/4G cellular coverage through Sprint, AT&T, Verizon, etc.
  • Manager Operation/Production Support, It Res, Sales, Intl Prod Support.
  • Managed the 25-person team, allocating resources to ongoing projects and enforcing deadlines.
Manager of IT Operations Sales, Premium Services and Reservation, 10/2011 to 06/2012
American AirlinesCity, STATE,
  • Responsible for the IT operations for Sales, Premium Services and Reservations systems.
  • Responsible for Incident management, Change management, Release management, Monitoring and alerts, Application support, and Infrastructure support for 20+ systems and services.
Manager Information System Security, 2008 to 10/2011
American AirlinesCity, STATE,
  • Responsible for Enterprise Identity and Access management solutions. Sun/Oracle Identity Manager and Role Manager
  • Enterprise Directory Server (LDAP) - Sun Enterprise Directory Server.
  • Access Manager - CA SiteMinder.
  • Data Integration - Talend Data Integration.
Senior Information Security Engineer, 01/2005 to 01/2008
American AirlinesCity, STATE,
  • Manage corporate LDAP environment, Sun Enterprise Directory Server 5.2 and 6.3 Upgrade Enterprise Directory to 6.3 Integrate applications for system access Manage Identity Management System Implement Sun Identity Manager.
Application Development Team Lead, 01/2004 to 01/2005
American AirlinesCity, STATE,
  • Responsible for the development efforts for the Jetnet Employee Portal.
BS: Computer Science, Expected in
University at Albany - Albany, NY

Computer Science and Applied Mathematics


.NET, 3G, Active Directory, Agile, C, C++, Change management, CA, Customer Relationship Management, CRM, Encryption, Data Integration, Eclipse, Help Desk, HTML, HTTP, IBM, IDE, MS IIS, ITIL, J2EE, Java, Java Script, LDAP, Linux, Access, Microsoft Windows, Windows, Negotiation, Enterprise, network, Programming, Sales, Siebel 8.0, Siebel, Solaris, SUN, Telecom, Time Management, Unix, Upgrade, VPN, Visual Basic, Microsoft Visual Studio, Web Server, IBM WebSphere, WebSphere, Wireless LAN

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  • Manager Enterprise Mobility
  • Manager of IT Operations Sales, Premium Services and Reservation
  • Manager Information System Security
  • Senior Information Security Engineer
  • Application Development Team Lead


  • BS

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