Manager Enterprise Content Management Practice Operations resume example with 20+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Executive Summary

A high performing management professional with expertise in knowledge management, content strategy, enterprise content management, digital assets management, taxonomy and search, team leadership and training.

Core Qualifications


Enterprise Content Management

Digital Asset Management

Project Management

Process Improvement

Cross-functional team management

Staff development

  • File/records maintenance
  • Microsoft Office
  • Proficiency in Oracle Web Center Content
  • Proficiency in SharePoint
  • Proficiency in Confluence and Jira
  • Proficiency in Synaptica
Professional Experience
2012 to Current Manager, Enterprise Content Management Practice & Operations Lowe's Companies, Inc | City, STATE,
  • Enterprise Taxonomy: Business lead for the formal Enterprise Taxonomy Development project from SOW to implementation of v1.0.
  • Managed the team and work efforts for developing the enterprise taxonomy and the associated deliverables.
  • Developed the strategy for enterprise taxonomy development.
  • Established and managed the taxonomy governance and operational aspects of the taxonomy development, including the Taxonomy Community of Practice.
  • Responsible for raising awareness and importance of taxonomy to deliver business value for the organization.
  • Delivered four campus-wide lunch-and-learn sessions, multiple departmental training sessions, and brought in industry experts.
  • Enterprise Search: Business owner of the enterprise search application, managing the weekly search results reporting and analysis.
  • Delivered the requirements and oversaw the search engine refinements (SEO), and enhancements to improve overall search capabilities.
  • Documents, Records, and Digital Assets Management: Business owner for the employee facing content management applications.
  • Leading the efforts to bring official documents into the system of record repositories for content management.
  • Building requirements for additional records management governance and application enhancements.
  • Managing the operations for digital asset management as well as delivering process improvement and content cleanup efforts.
  • Developing technical and UI requirements for employee support portal that will encompass all knowledge, content, and learning assets necessary for employee support and development.
05/2010 to 07/2012 Senior Manager, Knowledge Management Terra Technology, LLC | City, STATE,
  • Knowledge Management: Created and led the Knowledge Management department for Terra, a startup organization.
  • Created and delivered a long-term knowledge management strategy for the organization.
  • Directed the Knowledge Management team to execute initiatives and deliverables, worked with each department to create and implement processes to manage Terra's intellectual capital, increased collaboration and facilitated sharing of knowledge within and across teams.
  • Standardized knowledge management processes, created efficiencies to support Terra's growth through improved methods of collaboration.
  • Evaluated, identified, and implemented a knowledge management tool that serves as the company intranet, wiki, and document management system for 100 employees.
  • Documentation: Developed content management policies and standards.
  • Delivered a long-term content strategy.
  • Created content for technical documentation, implementation and support.
06/2001 to 09/2008 Global Content Strategy Lead IBM GBS Learning & Knowledge | City, STATE,
  • Developed best practices, defined and deployed standards and policies.
  • Built the Global Knowledge Management Delivery Center in Bangalore, India from conception to full implementation to improve the content management practices within GBS.
  • Received BRAVO award for the pioneering effort in utilizing global delivery for content management.
  • Taxonomy: Spearheaded content repository taxonomy consolidation efforts across L&K, GBS, former IGS, and Software Group.
  • Led the ongoing simplification and deployment of the single taxonomy for navigation, search, and contribution for the GBS global knowledge sharing tool, KnowledgeView.
  • Contributor of a quote to the ARK Group special report on Taxonomies: Structuring Corporate Information ©2005.
  • Produced a consolidated BCS repository taxonomy from former BIS and former PwCC content repository taxonomies.
  • Content Strategy: Clarified the intellectual capital content repository tool landscape design and enhanced the GBS content architecture via migration, integration, and syndication of content from disparate sources into the knowledge sharing portal.
  • Training: Overhauled the Content Management training program: developed complete course materials and upgraded to an on demand mode of delivery using Centra software, which resulted in a responsive system that served over 300 individuals during a four year span.
  • Project Management: Coordinated the centralization of standard content management functions.
  • Consolidated the content management function from a team of 200+ to a team of 12 in Bangalore, India by utilizing a Global Delivery model.
  • Implemented process improvements, expanded services offerings, and remotely managed the staff in India as well as the rest of the Content Strategy staff in Europe and the U.S.
  • to deliver multiple content improvement, taxonomy, content management, and education projects.
  • People Management: Performed functional manager role for six remote staff on the Content Strategy Team.
1997 to 06/2001 Supply Chain Management Consultant PricewaterhouseCoopers Consulting | City, STATE,
  • Management Consulting: Implemented i2 Technologies Factory Planner software, led the business process improvement team, and delivered supply chain system training on eight major client engagements in the Consumer Product Goods, Transportation, Distribution, and Industrial sectors.
  • Training: Attained certified Factory Planner instructor and e-Business Training instructor status.
05/1995 to 1997 Supply Chain Management Consultant Numetrix, Inc | City, STATE,
  • Consulting: Implemented Schedulex / Planx advanced planning and scheduling software, executed business process improvement and change management consulting, and produced end user system training for seven Global Consumer and Industrial Products clients.
Expected in 1995 Bachelor of Arts (BA) | Materials and Logistics Management Michigan State University, East Lansing, MI GPA:

Concentration in Distribution, Logistics, Purchasing and Operations Management

Coursework in International Business and French language studies

Michigan State University Alumni Association, member, 2000 to Present MSU Alumni Club of Atlanta, member, 10+ years
Work History
08/2010 to Current Manager, Enterprise Content Management Practice & Operations Lowe's Companies, Inc | Mooresville, NC
05/2010 to 07/2012 Senior Manager, Knowledge Management Terra Technology, LLC | Norwalk, CT
06/2001 to 09/2008 Global Content Strategy Lead - Knowledge and Sharing Group IBM Global Business Services | Atlanta, GA
1997 to 06/2001 Supply Chain Management Consultant - Management Consulting Services PricewaterhouseCoopers Consulting | Atlanta, GA
05/1995 to 1997 Supply Chain Management Consultant Numetrix, Inc | Norwalk, CT

asset management, Business owner, business process improvement, change management, Consulting, content, Content Management, client, clients, Delivery, document management, Documentation, e-Business, functional, IBM, instructor, Knowledge Management, Logistics, People Management, Managing, Management Consulting, Materials, Excel, PowerPoint, MS Project, Microsoft Word, migration, Enterprise, navigation, Oracle, policies, process improvement, processes, Project Management, reporting, scheduling, Strategy, supply chain, technical documentation, Transportation

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Resume Overview

School Attended

  • Michigan State University

Job Titles Held:

  • Manager, Enterprise Content Management Practice & Operations
  • Senior Manager, Knowledge Management
  • Global Content Strategy Lead - Knowledge and Sharing Group
  • Supply Chain Management Consultant - Management Consulting Services
  • Supply Chain Management Consultant


  • Bachelor of Arts (BA)

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