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manager business operations resume example with 15+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - - -
Summary

Strategic-minded Business Operations Manager proudly offering over three years' experience in assisting the vision of the organization by developing attainable department goals. Decision-making individual comfortable as a facilitator of short and long term business planning. Promoting a dedicated work ethic and great judgement skills.

Skills
  • Issue and conflict resolution
  • Workforce Management
  • Cost Reduction & Containment
  • Conflict mediation
  • Strong analytical thinking
  • Disciplined leadership
  • Vendor & Supplier Management
  • Strong interpersonal communication
  • Staff development
  • Budgetary reviews
  • Motivational leadership
  • Presentation skills
  • Intelligent decision-making
  • Project management
  • Process Change & Implementation
  • Excellent oral and written communication
  • New hire training
  • Microsoft Office proficient
Experience
01/2018 to Current
Manager, Business Operations Iqvia Holdings Inc Boynton Beach, FL,
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
  • Provided exceptional leadership on project development.
  • Recruited and hired qualified candidates to fill open positions.
  • Provided extensive training to newly hired employees and explained corporate policies and processes, helping to educate each on job duties and daily tasks.
  • Evaluated and resolved conflicts and addressed internal and external business problems, building customer confidence by actively listening to concerns and giving appropriate feedback.
  • Developed departmental goals and standards in line with supporting organization's mission and strategic vision.
  • Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
  • Trained employees on additional job positions to maintain coverage of roles at all times.
05/2009 to 12/2017
Physical Therapist Assistant Addus Homecare Corporation Power, MT,
  • Studied treatment plans and adjusted exercises periodically to maximize benefits.
  • Recorded detailed prognosis, treatment, responses and progress notes in patient charts.
  • Contributed to patient care plan development and monitoring in outpatient setting.
  • Checked calendars and scheduled patient appointments to minimize wait times.
  • Answered patient questions promptly through email, phone and in person.
  • Administered simple range of motion exercises.
  • Observed patients during treatments to compile and evaluate data on responses and progress, providing results to physical therapists.
  • Created agendas and communication materials for team meetings.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Updated PTA knowledge through CEU courses.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Given registration duties along with my PTA duties. Answering phones, scheduling patients on all PT, PTA, OT, COTA, ST schedules. Registering all patients and collections all pertinent information and ensuring all insurance was up to date.
05/2008 to 05/2009
Physical Therapist Assistant Addus Homecare Corporation Queen Creek, AZ,
  • Studied treatment plans and adjusted exercises periodically to maximize benefits.
  • Recorded detailed prognosis, treatment, responses and progress notes in patient charts.
  • Administered simple range of motion exercises.
  • Instructed patients on proper hygiene, nutrition, exercise, lifestyle changes and ergonomic factors in daily activities.
  • Observed patients during treatments to compile and evaluate data on responses and progress, providing results to physical therapists.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
05/2005 to 05/2008
Physical Therapist Assistant Addus Homecare Corporation Queens, NY,
  • Studied treatment plans and adjusted exercises periodically to maximize benefits.
  • Recorded detailed prognosis, treatment, responses and progress notes in patient charts.
  • Contributed to patient care plan development and monitoring in outpatient setting.
  • Checked calendars and scheduled patient appointments to minimize wait times.
  • Administered simple range of motion exercises.
  • Observed patients during treatments to compile and evaluate data on responses and progress, providing results to physical therapists.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education and Training
Expected in 05/2005 to to
Associate of Science: Physical Therapy Assistance
Kaskaskia College - Centralia, IL
GPA:
  • 3.84 GPA
  • Honor Roll through out schooling at KC
  • Completed continuing education in Physical Therapy Assistant courses
  • Headed a group of students who went to the Capitol building in Springfield to speak with them about direct access to Physical Therapy for patients
  • Was published in Physical Therapy Today magazine after the Capitol building meeting. Met with our representative to speak on how important it was to have direct access for patients. That conversation was published

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Resume Overview

School Attended

  • Kaskaskia College

Job Titles Held:

  • Manager, Business Operations
  • Physical Therapist Assistant
  • Physical Therapist Assistant
  • Physical Therapist Assistant

Degrees

  • Associate of Science

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