Sharp individual with team-player attitude and well-honed skills in drink-making and management. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Excellent relationship-builder and multitasker always ready to support team needs. Dependable and driven employee with 6 years of experience providing efficient, high-quality customer service to guests in restaurant settings, from large upscale resaturants to local watering holes and large music venues. Has an independent approach to handling high-volume customer loads and is well-versed in assisting wait staff with drinks and food. Creative, organized, and willing to learn. Confident with running numbers in excel and managing inventory as well as employees. Looking to bring mixology proficiency and engaging customer service skills to challenging environment.
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- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
- Improved operational planning and business frameworks to enhance resource utilization and reduce waste.
- Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
- Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Waited on up to 100 customers at bar and at 30 table bar area.
- Fostered positive environment of learning to support and develop proficient certified servers to limit liability.
- Initiated guidelines for standard operation of serving guests.
- Presented training material with varied instructional methods to maintain attention of participants.
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
- Observed participants and provided corrective measures for skill improvement.
- Took orders and maximized profits by upselling highlighted drink or food specials.
- Successfully able to multi-task between tables and their needs throughout their dining experience.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Worked closely with manager to provide effective assistance for specific aspects of business operation.
- Trained and mentored new employees on industry practices and business operations.
- Tutored struggling students individually and in small groups to reinforce learning concepts.
- Oversaw groups of up to 8 students at the jobsite and off-site locations, maintaining optimal safety and security.
- Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.
- Distributed learning materials such as worksheets, textbooks and supplemental activities.
- Took attendance, graded assignments and maintained student records to assist teachers with administrative tasks and maintain smooth daily operations.
- Initiated relationships between parents and teachers, establishing confidence that this is the right place to take their children in pursuit of educational advancement.
- Stepped into additional roles during busy times to boost coverage of important stations.
- Scraped, washed and efficiently restacked dishware, utensils and glassware to keep kitchen ready for customer demands.
- Boosted team efficiency by keeping kitchen areas organized, clean and properly sanitized.
- Disinfected counters and wiped down food prep surfaces to prevent illness and cross-contamination from raw meats.
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
- Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Bussed and reset 30 tables per shift, working efficiently to keep dining room and work areas clean.
- Greeted and maintained relationships with regular customers.
- ServSafe
- TABC
- OSHA
From working with Michael Berry to washing dishes in a Korean fusion restaurant, I feel that I have adopted the skills that ensures my knowledge of people management and attributes to the food service industry. I am willing to learn new areas of skill if allowed the opportunity.
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Resume Overview
School Attended
- University of Houston
- University of Houston
Job Titles Held:
- Manager, Bartender, Server
- Certified Server Trainer
- Assistant Director and Teacher
- Server and Dishwasher
Degrees
- Bachelor of Science
- Bachelor of Science
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