Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Committed and hardworking NRO with 4 years of experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service.
Skills
Customer assistance
Stocking and Replenishing
POS Systems
Point of Sale Knowledge
Merchandise Restocking
Bagging and Packaging
Product and Service Sales
Refund Handling
Retail Merchandising
Order taking
Staff Training
Time management skills
Customer Relations
Cleaning and sanitizing
Coaching and mentoring
Inventory management
NRO (New Restaurant Opener)
Help manage new restaurant and train new staff for opening day
Work History
Management Trainee / NRO / Cashier, 03/2018 - Current Vca Antech, Inc. – Naperville, IL,
Counted cash in register drawer at beginning and end of shift.
Assisted cashier team with resolving problems and maintaining efficiency.
Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
Answered questions about store policies and concerns to support positive customer experiences.
Managed special actions such as returns processing and payment reversals for team members.
Worked closely with NRO to solve problems and handle customer concerns.
Helped over 200 guests every day by processing payments, monitoring reward accounts and resolving service concerns.
Reviewed weekly sales circulars and monitored price changes.
Increased sales by offering advice on purchases and promoting additional products.
Managed and mentored team of 100 employees.
Responded to customer concerns swiftly to maintain satisfaction.
Established open and professional relationships with team members which facilitated communication, quickly resolving issues and conflicts.
Enhanced supervisory and leadership abilities by working closely with mentoring cashiers.
Shouldered management responsibilities during absence of manager.
Stayed up to date on changing product and service options to provide top-notch support to customers and employees.
Monitored employee performance and enacted improvement plans, coordinated disciplinary actions or provided rewards.
Aligned team actions with company policies and industry standards.
Assisted Managers in planning and implementing strategies to meet organizational goals.
Continually advanced product knowledge and communicated updates to employees.
Carried out clerical tasks by making photocopies and filing documents.
Resolved escalated concerns using professionalism and understanding of all facets of issue.
Planned and implemented team projects to accomplish objectives.
Cashier`, 07/2019 - 09/2021 In & Out Burger – City, STATE,
Assisted customers by answering questions and fulfilling requests.
Counted cash in register drawer at beginning and end of shift.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Assisted cashier team with resolving problems and maintaining efficiency.
Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
Pet Care Associate, 08/2017 - 08/2018 Adopt & Shop – City, STATE,
Collected animal waste produced on walks and discarded in trash or approved receptacles.
Greeted pet owners and performed intakes to go over array of available services, outline costs and determine special needs of animal while in care.
Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
Welcomed customers upon arrival and ushered pets to holding kennels or group play areas.
Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.
Maintained and updated daily log of time spent with dogs for calculating payments, itemizing activities and services provided.
Spoke to customers regarding lodging, grooming, daycare services and pricing and cross-sold additional items, including pet food, treats and toys.
Supervised animals during group play sessions, checking for aggressive behavior and to prevent biting among dogs.
Cared for sick or injured animals by seeking out veterinary care and notifying owners.
Maintained clean and organized boarding areas to promote animal wellbeing.
Kept animals clean and free of contaminants to promote optimal health.
Performed pet intake to gain necessary information concerning health, behaviors, potential allergies and other details to provide complete records and methods of owner contact.
Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
Protected animals from care errors by following strict safety procedures, including maintaining clear and secure tags.
Education
High School Diploma: , Expected in 06/2016 - Somerset High School - Bellflower, CA, GPA:
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