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Energetic and friendly team-member with experience as a Front Office and F&B manager, opening of new properties and hospitality operational background
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Ecole Hoteliere de Lausanne - Lausanne, VD
- Started of as Room Service Manager, in charge of 15 employees
- Assumed the Interim General Manager position for the Noir Bar and The Regatta Bar (Jazz venue with capacity up to 228 patrons), fully responsible for their operations and the supervision of eighteen additional employees
- Successfully trained and supervised the new managers during transition
- Simultaneously aided the Banquets department as a banquets assistant manager, supervising events of up to 800 guests and 40 employees
- Assumed the role of Front Desk manager from August to October, organizing shift meetings, handling the daily running of the Front Office department and coordinating the rooms division operations with other departments
Assisted the GM on the development of the property and running of pre-opening test operations
- Fully in charge of 12 simultaneous projects in the development of the hotel, 9 fully implemented before the end of the internship period
- Set-up the laundry infrastructure of the property with a value of USD 20’000, in a project that required 4 months of research and negotiation
- Conducted interviews for first 3 months while HR department was not established and was responsible for the staff orientation program and handbook
- Negotiated the purchase of OS&E and established contracts with on-going suppliers
- Started as an extra and became a regular waiter simultaneously to my studies
- Established a relationship with the owner that led to the development of a Marketing project assessing the restaurant’s target markets, positioning, competitive set and customer’s perception, proposing areas to improve
- Developed a second project focused on evaluating the firms strategic direction, management style, and monitoring of key performance indicators; and proposed solutions to achieve long lasting competitive advantage
- Responsible for assembling and submitting daily financial reports
- Assumed the concierge role during the night, listening and making proposal to guest requests, in addition to establishing contact with local businesses
Portuguese - Mother tongue
English - Fluent, spoken and written
French - Fluent, spoken
German - Fluent spoken
Spanish - Intermediate spoken
Fully proficient in Fidelio's Opera, MICROS, Microsoft Excel, Word, Power Point and Outlook
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School Attended
- Ecole Hoteliere de Lausanne
Job Titles Held:
- Management Trainee
- Hotel Development Intern
- Waiter
- Night-Auditor Intern
Degrees
- Bachelor of Science
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