Customer Service & Loyalty . Time Management . Service Measures . Relationship Management
Product Knowledge & Support . Key Account Management . Process Simplification
Sales Administration . Records Management . Customer Needs Assessment. Microsoft Office
Microsoft Word, Excel, Outlook
Management Trainee June 2014 to CurrentEnterprise - Savannah, GA
Work with other managers to plan and direct the work of the organization Help set policies; Evaluate work output Receive classroom instruction in subjects related to their rotational experience Attend lectures, watch guest speakers, and create projects, oral presentations, and take tests Work in different departments to gain perspective, including marketing, sales, customer services, purchasing, merchandising, and personnel departments Handle established accounts to gain familiarity; Adhere to guidelines of formal written training program.
Attend periodic evaluations Participate with store management in interviewing, hiring, and training employees Use company reports to analyze sales, gross profit and inventory activity Work with and through management to develop and implement actions that protect company assets and profitability Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintain documents, such as attendance records, correspondence, or other material.
Retail Sales Associate March 2013 to October 2014T-Mobile - Savannah, GA
Build customer confidence of customers by making the store experience interactive, engaging, and reassuring.
Maximize customer experience by "solving the whole problem" (as opposed to pushing products).
Maintain the visual appeal of your store.
Make the most effective use of store displays and interactive devices for each of your customers Keep abreast of the rapidly evolving T-Mobile technology.
Develop positive customer relationships.
Wireless Consultant April 2011 to December 2012Alltel - Hinesville, GA
Possess ability to supervise a subordinate clerical staff on a permanent or intermittent basis if required Contributed to teams explosive productivity which lead to 155% branch growth Security of documents, quality assurance, compliance Effectively communicate product and service information, feature functionality, billing procedures and equipment usage to each customer Proactively follow-up with each customer after the sale to guarantee product and customer satisfaction Effectively process customer bill payments Built a loyal customer base by creating long-term relationship which led to major three business accounts Effectively perform back office duties including inventory and repair, accessory stock, shipping and receiving of repairs with third party repair vendor and basic handset repairs and/or system upgrades Met all sales objectives and recognized as top salesperson in 2011 and 2012.
Counter Manager October 2006 to April 2008MACY'S - Edison, NJ
Under general direction, performs advanced technical secretarial and administrative work in the form of difficult and varied Used advanced administrative and computer skills, including the use of Microsoft Office, to support upper management operations and to facilitate department meetings Provided effective customer support and troubleshooting to over 20 incoming customer calls and solved 60% of customer issues daily Answers various inquiries personally; Assists public by phone and in person.
Fielded up to 20 customer inquiries personally and in person on a daily basis Selected as a key person to participate in the screening and interview process of potential employees.
Customer Service Representative June 2005 to September 2006SITEL CORPORATION - Savannah, GA
Researched competitors' products daily to directly compare features and benefits to customers during sales presentations; developed customer trust and generated additional sales.
Executed consultative sales approach; listened to clients' wants and needs to satisfy customer expectations.
Consistently met and exceeded daily sales goals.
Trained team of 20 on speaking/presentation skills, contextual word usage, product knowledge and how to execute research to yield best results.
Delivered top-notch customer service; addressed needs and issues in a timely accurate manner, ensured customer satisfaction was achieved.
Acquired additional training on managing customer complaints; accomplished mutually beneficial outcomes while retaining customer satisfaction and developing a strong client base.
Customer Service Representative January 2003 to April 2005CHARTER ONE BANK - Dearborn Heights, MI
Co-developed and executed PowerPoint sales presentations delivered to audience of 8-10 potential customers on account options; consistently met/exceeded goals-opened average of two new accounts daily.
Charged with responsibility for $10,000; double-verified amounts for daily reconciliation, resulted in 100% accuracy and accountability.
Developed broad depth of knowledge on products and services; attended extra training programs and obtained additional study materials to take full advantage of all available information.
Supported business operations and exerted superior effort; regularly offered to stay after shift to ensure all representatives balanced correctly and all money was accounted for.
Bachelor of Business Administration : 2013ASHFORD UNIVERSITY - Clinton, IA
Associates : Business Administration, 2002PENNSYLVANIA CULINARY - PittsburghBusiness Administration
GEORGIA WORK READY PROGRAM CERTIFICATE : February 2011
administrative, approach, basic, benefits, billing, business operations, clerical, oral, client, clients, customer satisfaction, customer services, customer service, customer support, direction, training employees, features, filing, gross profit, hiring, instruction, inventory, managing, marketing, materials, meetings, merchandising, Excel, money, Microsoft Office, office, Outlook, PowerPoint, word, Microsoft Word, personnel, policies, presentations, presentation skills, product and service information, speaking, purchasing, quality assurance, receiving, recording, repairs, research, sales, secretarial, shipping, store management, take messages, telephones, phone, training programs, troubleshooting, upgrades, written
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Companies Worked For:
CHARTER ONE BANK
Job Titles Held:
Retail Sales Associate
Customer Service Representative
Bachelor of Business Administration : 2013 Associates : Business Administration , 2002 GEORGIA WORK READY PROGRAM CERTIFICATE : February 2011
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