Jessica Claire
- , , 100 Montgomery St. 10th Floor
- (555) 432-1000
- resumesample@example.com
Summary
Diligent and driven Management Trainee as well as Customer Service Representative known for achieving success in a variety of roles with increasing levels of responsibility. Effective communicator and team-builder with strong analytical, management and organizational skills. Seeking position offering opportunities for new professional and personal challenges. Self-starter with a positive, can-do attitude and the drive to learn, improve and succeed.
Skills
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Experience
Management Trainee, 08/2021 to Current
Red Wing Shoe Company, Inc. – Aurora, IL,
Red Wing Shoe Company, Inc. – Aurora, IL,
- Resolved customer issues efficiently to build loyalty.
- Assumed responsibilities of store manager during supervisor's absence.
- Communicated status of assigned responsibilities to management.
- Resolved client issues by delivering excellent customer service and maintaining positive attitude.
- Responded to advanced issues with professional and relationship-focused approach.
- Assisted with administrative tasks to better understand industry processes.
- Met with customers to discuss options for selection of products and services.
- Aided compilation of employee performance reviews to identify areas for training, provide feedback and set goals for improvement.
- Evaluated accounts to determine accuracy and resolve issues to maintain customer satisfaction.
- Shadowed managers to gain understanding of organizational expectations and management techniques.
- Researched and responded to customer and vendor inquiries.
- Assisted with projects and responsibilities to foster relationships with internal departments.
- Collaborated with management on marketing strategies to increase sales and gross profit.
- Prepared and reviewed documents for potential and existing clients.
- Contributed to outline and direction for employee project teams.
- Assisted assessments of projected business demand to help maintain employee coverage.
- Collaborated with manager to compile standardized policy to maintain compliance with company guidelines and regulatory requirements.
- Assisted with recruitment, interviewing and onboarding new employees.
- Supported and mentored recruiters to achieve sales goals while exceeding sales targets.
Customer Service Representative, 10/2017 to Current
Fidelity Investments – Westmont, IL,
Fidelity Investments – Westmont, IL,
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
- Documented conversations with customers to track requests, problems and solutions.
- Assisted customers in making payments on accounts and setting up payment plans.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Delivered service and support to each customer, paving way for future business opportunities.
- Upheld strict quality control policies and procedures during customer interactions.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Assessed customer account information to determine current issues and potential solutions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
- Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- Escalated customer concerns, store issues and inventory requirements to supervisors.
- Made outbound calls to obtain account information.
- Secured client retention by driving service and product benefits, features and recommendations around clients' needs.
- Assessed customer needs and upsold products and services to maximize sales.
- Answered 100+ inbound calls per day and directed to individuals or departments.
- Reviewed account and service histories to identify trends and issues.
- Set up and activated customer accounts.
- Relayed productive customer feedback to marketing teams.
- Trained new employees on procedures and policies to maximize team performance.
- Reduced process gaps while training new hires on products, software, operational best practices and store protocols.
- Worked with supervisors to develop customer service improvement initiatives.
- Supported operational improvements and resolution of problems to deliver top-notch customer service.
- Created and implemented process improvements to reduce workloads and bolster callback efficiency.
- Exceeded company productivity standards on consistent basis.
Home Health Aide, 09/2013 to 12/2016
Yale-New Haven Health – Greenwich, CT,
Yale-New Haven Health – Greenwich, CT,
- Maintained clean and well-organized environment for client happiness and safety.
- Assisted clients with personal hygiene needs, including bathing, dressing and incontinence care.
- Helped clients stay happy and healthy by providing mental and emotional support.
- Improved patient outlook and daily living through compassionate care.
- Assisted with client personal care needs to foster independence and well-being.
- Tracked and reported clients' progress based on observations and conversations.
- Managed various daily job tasks, including patient transportation and appointment scheduling.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
- Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Organized games and other activities to engage clients and offer mental stimulation.
- Prepared high-quality nutritious meals for patients to promote better overall health and improve eating habits.
- Assisted terminally ill patients with personal care, including bathing, grooming and dressing.
- Mopped floors, vacuumed, washed dishes and performed other household chores to assist clients.
- Transported clients to doctor's appointments and errands.
- Dressed, groomed and fed patients with limited physical abilities to support basic needs.
- Carried out important daily living tasks for patients by cooking meals, washing laundry and other household chores.
- Documented client progress in charts and logbooks.
- Helped transition patient between bed, wheelchair and automobile to provide safe mobility support.
- Ran errands for clients and drove to appointments to maintain wellness and support daily living needs.
- Delivered high level of assistance with cooking, meal preparation and shopping.
- Supervised medication administration, personal hygiene and other activities of daily living.
- Maintained patient hygiene by administering bedpans, urinals, baths and shaves.
- Greeted patients and families with enthusiastic, compassionate attitude to establish long-term professional relationships.
- Followed care plan and directions to administer medications.
- Observed patient vital signs and medication reactions and reported health concerns or behavioral changes.
- Monitored client's well-being, safety and comfort under physician direction.
- Planned optimal meals based on established nutritional plans.
- Delivered activities that provided cognitive stimulation and entertainment.
- Answered questions and assisted with health system coordination, patient rights and privacy of personal information.
- Supported field staff, patients and families in dealing with clinical issues and concerns.
- Contributed to patient's independence by teaching skills needed for daily living such as meal prep and financial planning.
- Built positive rapport with referral sources to promote business services.
Cashier Team Lead, 01/2012 to 01/2013
Gpm Investments – Marion, IN,
Gpm Investments – Marion, IN,
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
- Maintained high productivity by processing cash, credit, debit and voucher program payments for customers.
- Scanned, priced and bagged customer groceries quickly to keep lines moving.
- Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.
- Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.
- Verified customer identification for alcohol or tobacco purchases.
- Answered customer quests, provided store information and escorted to desired store areas.
- Maintained professional store appearance by inspecting checkout areas and directing team members in cleaning, trash removal and other actions.
- Directed merchandising and signage updates for weekly and seasonal promotional changes.
- Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans and maximize performance.
- Helped customers find specific products, answered questions and offered product advice.
- Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
Education and Training
High School Diploma: , Expected in 06/2015
Stone Coast Academy - Miami Beach, FL 33139,
Stone Coast Academy - Miami Beach, FL 33139,
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School Attended
- Stone Coast Academy
Job Titles Held:
- Management Trainee
- Customer Service Representative
- Home Health Aide
- Cashier Team Lead
Degrees
- High School Diploma
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