Livecareer-Resume
Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Diligent and driven Management Trainee as well as Customer Service Representative known for achieving success in a variety of roles with increasing levels of responsibility. Effective communicator and team-builder with strong analytical, management and organizational skills. Seeking position offering opportunities for new professional and personal challenges. Self-starter with a positive, can-do attitude and the drive to learn, improve and succeed.

Skills
  • Superb time management
  • Procedural improvements
  • Forecasting skills
  • Staff development
  • Schedule management
  • Customer Service
  • Workforce Management
  • Task delegation
  • Issue and conflict resolution
Experience
Management Trainee, 08/2021 to Current
Red Wing Shoe Company, Inc.Aurora, IL,
  • Resolved customer issues efficiently to build loyalty.
  • Assumed responsibilities of store manager during supervisor's absence.
  • Communicated status of assigned responsibilities to management.
  • Resolved client issues by delivering excellent customer service and maintaining positive attitude.
  • Responded to advanced issues with professional and relationship-focused approach.
  • Assisted with administrative tasks to better understand industry processes.
  • Met with customers to discuss options for selection of products and services.
  • Aided compilation of employee performance reviews to identify areas for training, provide feedback and set goals for improvement.
  • Evaluated accounts to determine accuracy and resolve issues to maintain customer satisfaction.
  • Shadowed managers to gain understanding of organizational expectations and management techniques.
  • Researched and responded to customer and vendor inquiries.
  • Assisted with projects and responsibilities to foster relationships with internal departments.
  • Collaborated with management on marketing strategies to increase sales and gross profit.
  • Prepared and reviewed documents for potential and existing clients.
  • Contributed to outline and direction for employee project teams.
  • Assisted assessments of projected business demand to help maintain employee coverage.
  • Collaborated with manager to compile standardized policy to maintain compliance with company guidelines and regulatory requirements.
  • Assisted with recruitment, interviewing and onboarding new employees.
  • Supported and mentored recruiters to achieve sales goals while exceeding sales targets.
Customer Service Representative, 10/2017 to Current
Fidelity InvestmentsWestmont, IL,
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
  • Documented conversations with customers to track requests, problems and solutions.
  • Assisted customers in making payments on accounts and setting up payment plans.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Upheld strict quality control policies and procedures during customer interactions.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Assessed customer account information to determine current issues and potential solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
  • Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Made outbound calls to obtain account information.
  • Secured client retention by driving service and product benefits, features and recommendations around clients' needs.
  • Assessed customer needs and upsold products and services to maximize sales.
  • Answered 100+ inbound calls per day and directed to individuals or departments.
  • Reviewed account and service histories to identify trends and issues.
  • Set up and activated customer accounts.
  • Relayed productive customer feedback to marketing teams.
  • Trained new employees on procedures and policies to maximize team performance.
  • Reduced process gaps while training new hires on products, software, operational best practices and store protocols.
  • Worked with supervisors to develop customer service improvement initiatives.
  • Supported operational improvements and resolution of problems to deliver top-notch customer service.
  • Created and implemented process improvements to reduce workloads and bolster callback efficiency.
  • Exceeded company productivity standards on consistent basis.
Home Health Aide, 09/2013 to 12/2016
Yale-New Haven HealthGreenwich, CT,
  • Maintained clean and well-organized environment for client happiness and safety.
  • Assisted clients with personal hygiene needs, including bathing, dressing and incontinence care.
  • Helped clients stay happy and healthy by providing mental and emotional support.
  • Improved patient outlook and daily living through compassionate care.
  • Assisted with client personal care needs to foster independence and well-being.
  • Tracked and reported clients' progress based on observations and conversations.
  • Managed various daily job tasks, including patient transportation and appointment scheduling.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.
  • Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
  • Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Organized games and other activities to engage clients and offer mental stimulation.
  • Prepared high-quality nutritious meals for patients to promote better overall health and improve eating habits.
  • Assisted terminally ill patients with personal care, including bathing, grooming and dressing.
  • Mopped floors, vacuumed, washed dishes and performed other household chores to assist clients.
  • Transported clients to doctor's appointments and errands.
  • Dressed, groomed and fed patients with limited physical abilities to support basic needs.
  • Carried out important daily living tasks for patients by cooking meals, washing laundry and other household chores.
  • Documented client progress in charts and logbooks.
  • Helped transition patient between bed, wheelchair and automobile to provide safe mobility support.
  • Ran errands for clients and drove to appointments to maintain wellness and support daily living needs.
  • Delivered high level of assistance with cooking, meal preparation and shopping.
  • Supervised medication administration, personal hygiene and other activities of daily living.
  • Maintained patient hygiene by administering bedpans, urinals, baths and shaves.
  • Greeted patients and families with enthusiastic, compassionate attitude to establish long-term professional relationships.
  • Followed care plan and directions to administer medications.
  • Observed patient vital signs and medication reactions and reported health concerns or behavioral changes.
  • Monitored client's well-being, safety and comfort under physician direction.
  • Planned optimal meals based on established nutritional plans.
  • Delivered activities that provided cognitive stimulation and entertainment.
  • Answered questions and assisted with health system coordination, patient rights and privacy of personal information.
  • Supported field staff, patients and families in dealing with clinical issues and concerns.
  • Contributed to patient's independence by teaching skills needed for daily living such as meal prep and financial planning.
  • Built positive rapport with referral sources to promote business services.
Cashier Team Lead, 01/2012 to 01/2013
Gpm InvestmentsMarion, IN,
  • Assisted with training new cashiers and customer service team members to increase speed of onboarding.
  • Maintained high productivity by processing cash, credit, debit and voucher program payments for customers.
  • Scanned, priced and bagged customer groceries quickly to keep lines moving.
  • Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.
  • Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.
  • Verified customer identification for alcohol or tobacco purchases.
  • Answered customer quests, provided store information and escorted to desired store areas.
  • Maintained professional store appearance by inspecting checkout areas and directing team members in cleaning, trash removal and other actions.
  • Directed merchandising and signage updates for weekly and seasonal promotional changes.
  • Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans and maximize performance.
  • Helped customers find specific products, answered questions and offered product advice.
  • Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
Education and Training
High School Diploma: , Expected in 06/2015
Stone Coast Academy - Miami Beach, FL 33139,
GPA:

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Resume Overview

School Attended

  • Stone Coast Academy

Job Titles Held:

  • Management Trainee
  • Customer Service Representative
  • Home Health Aide
  • Cashier Team Lead

Degrees

  • High School Diploma

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