LiveCareer-Resume

Management Trainee resume example with 4 years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Proven ability to perform day to day tasks, anticipating need and identifying opportunities to improve workflow.

Skills
  • Scheduling and Coordinating
  • Administration and Reporting
  • Employee Coaching and Motivation
  • Performance Tracking and Evaluations
  • Team-Building Exercises
  • Resolving Conflicts
  • Multitasking
  • Computer Literacy
Work History
06/2022 to Current
Management Trainee Panasonic Corporation Of North America , , Charlottesville, VA
  • Explained services and products to customers in friendly and engaging way.
  • Established open and professional relationships with team members which facilitated communication, quickly resolving issues and conflicts.
  • Shouldered management responsibilities during absence of manager.
  • Assisted established management staff with operational oversight, business development and process improvement strategies.
  • Monitored employee performance and enacted improvement plans, coordinated disciplinary actions or provided rewards.
  • Created internal control of day-to-day transactions and punctually opened and closed business.
  • Managed and mentored team of 5 employees.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
  • Gained knowledge of company policies, protocols and processes
  • Organized projects and contests to increase sales and encourage exceptional customer service
  • Assisted established management staff with operational oversight, business development and process improvement strategies
04/2021 to 09/2021
Customer Service Representative Charles River Community Health , , Fredericksburg, VA
  • Managed over 150 calls per day and ranked #1 for turn around time/calls per day in my department.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Recommended products to customers, thoroughly explaining details.
  • Communicated with vendors regarding backorder availability, future inventory and special orders.
  • Leveraged sales expertise to promote products and capitalized on upsell opportunities.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
01/2020 to 04/2021
Wellness Consultant Ymca Of Greater Cleveland , ,
  • Delivered wellness solutions to provide an opportunity for people to achieve a more balanced and satisfying lifestyle
  • Delivered an exceptional level of service to each customer by listening to concerns and answering questions
  • Greeting Members and Guest upon arrivals
  • Setting and checking members and guests in and out for appointments
  • Answering calls and emails
  • Updated on retail products and promotions
  • Inspected restrooms for cleanliness and availability of supplies 4 times per shift
  • Pitched in with laundry duties, including washing, drying and folding towels during busy periods, ensuring consistent workflow.
02/2018 to 09/2019
Wellness Consultant Ymca Of Greater Cleveland , ,
  • Delivered wellness solutions to provide an opportunity for people to achieve a more balanced and satisfying lifestyle
  • Delivered an exceptional level of service to each customer by listening to concerns and answering questions
  • Greeting Members and Guest upon arrivals
  • Setting and checking members and guests in and out for appointments
  • Answering calls and emails
  • Updated on retail products and promotions
  • Inspected restrooms for cleanliness and availability of supplies 4 times per shift
  • Pitched in with laundry duties, including washing, drying and folding towels during busy periods, ensuring consistent workflow.
Education
Expected in 2022
Bachelor of Psychology: HR Management
Virginia Commonwealth University - Richmond, VA
GPA:
Expected in 2019
Associate of Science:
Northern Virginia Community College - Manassas, VA
GPA:
Certifications
  • PT - Phlebotomy Technician
Skills
  • Scheduling and Coordinating
  • Administration and Reporting
  • Employee Coaching and Motivation
  • Performance Tracking and Evaluations
  • Team-Building Exercises
  • Resolving Conflicts
  • Multitasking
  • Computer Literacy
Work History
06/2022 to Current
Management Trainee
Enterprise ,
  • Explained services and products to customers in friendly and engaging way.
  • Established open and professional relationships with team members which facilitated communication, quickly resolving issues and conflicts.
  • Shouldered management responsibilities during absence of manager.
  • Assisted established management staff with operational oversight, business development and process improvement strategies.
  • Monitored employee performance and enacted improvement plans, coordinated disciplinary actions or provided rewards.
  • Created internal control of day-to-day transactions and punctually opened and closed business.
  • Managed and mentored team of 5 employees.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
  • Gained knowledge of company policies, protocols and processes
  • Organized projects and contests to increase sales and encourage exceptional customer service
  • Assisted established management staff with operational oversight, business development and process improvement strategies
04/2021 to 09/2021
Customer Service Representative
Geico ,
  • Managed over 150 calls per day and ranked #1 for turn around time/calls per day in my department.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Recommended products to customers, thoroughly explaining details.
  • Communicated with vendors regarding backorder availability, future inventory and special orders.
  • Leveraged sales expertise to promote products and capitalized on upsell opportunities.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
01/2020 to 04/2021
Wellness Consultant
Massage Envy ,
  • Delivered wellness solutions to provide an opportunity for people to achieve a more balanced and satisfying lifestyle
  • Delivered an exceptional level of service to each customer by listening to concerns and answering questions
  • Greeting Members and Guest upon arrivals
  • Setting and checking members and guests in and out for appointments
  • Answering calls and emails
  • Updated on retail products and promotions
  • Inspected restrooms for cleanliness and availability of supplies 4 times per shift
  • Pitched in with laundry duties, including washing, drying and folding towels during busy periods, ensuring consistent workflow.
02/2018 to 09/2019
Wellness Consultant
Massage Envy ,
  • Delivered wellness solutions to provide an opportunity for people to achieve a more balanced and satisfying lifestyle
  • Delivered an exceptional level of service to each customer by listening to concerns and answering questions
  • Greeting Members and Guest upon arrivals
  • Setting and checking members and guests in and out for appointments
  • Answering calls and emails
  • Updated on retail products and promotions
  • Inspected restrooms for cleanliness and availability of supplies 4 times per shift
  • Pitched in with laundry duties, including washing, drying and folding towels during busy periods, ensuring consistent workflow.

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Resume Overview

School Attended

  • Virginia Commonwealth University
  • Northern Virginia Community College

Job Titles Held:

  • Management Trainee
  • Customer Service Representative
  • Wellness Consultant
  • Wellness Consultant

Degrees

  • Bachelor of Psychology
  • Associate of Science

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