Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Proven ability to perform day to day tasks, anticipating need and identifying opportunities to improve workflow.
Skills
Scheduling and Coordinating
Administration and Reporting
Employee Coaching and Motivation
Performance Tracking and Evaluations
Team-Building Exercises
Resolving Conflicts
Multitasking
Computer Literacy
Work History
06/2022 to Current
Management TraineePanasonic Corporation Of North America – , , Charlottesville, VA
Explained services and products to customers in friendly and engaging way.
Established open and professional relationships with team members which facilitated communication, quickly resolving issues and conflicts.
Shouldered management responsibilities during absence of manager.
Assisted established management staff with operational oversight, business development and process improvement strategies.
Monitored employee performance and enacted improvement plans, coordinated disciplinary actions or provided rewards.
Created internal control of day-to-day transactions and punctually opened and closed business.
Managed and mentored team of 5 employees.
Increased sales by offering advice on purchases and promoting additional products.
Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
Gained knowledge of company policies, protocols and processes
Organized projects and contests to increase sales and encourage exceptional customer service
Assisted established management staff with operational oversight, business development and process improvement strategies
04/2021 to 09/2021
Customer Service RepresentativeCharles River Community Health – , , Fredericksburg, VA
Managed over 150 calls per day and ranked #1 for turn around time/calls per day in my department.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Answered customer telephone calls promptly to avoid on-hold wait times.
Answered constant flow of customer calls with minimal wait times.
Offered advice and assistance to customers, paying attention to special needs or wants.
Responded to customer requests for products, services and company information.
Recommended products to customers, thoroughly explaining details.
Communicated with vendors regarding backorder availability, future inventory and special orders.
Leveraged sales expertise to promote products and capitalized on upsell opportunities.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
01/2020 to 04/2021
Wellness ConsultantYmca Of Greater Cleveland – , ,
Delivered wellness solutions to provide an opportunity for people to achieve a more balanced and satisfying lifestyle
Delivered an exceptional level of service to each customer by listening to concerns and answering questions
Greeting Members and Guest upon arrivals
Setting and checking members and guests in and out for appointments
Answering calls and emails
Updated on retail products and promotions
Inspected restrooms for cleanliness and availability of supplies 4 times per shift
Pitched in with laundry duties, including washing, drying and folding towels during busy periods, ensuring consistent workflow.
02/2018 to 09/2019
Wellness ConsultantYmca Of Greater Cleveland – , ,
Delivered wellness solutions to provide an opportunity for people to achieve a more balanced and satisfying lifestyle
Delivered an exceptional level of service to each customer by listening to concerns and answering questions
Greeting Members and Guest upon arrivals
Setting and checking members and guests in and out for appointments
Answering calls and emails
Updated on retail products and promotions
Inspected restrooms for cleanliness and availability of supplies 4 times per shift
Pitched in with laundry duties, including washing, drying and folding towels during busy periods, ensuring consistent workflow.
Education
Expected in 2022
Bachelor of Psychology: HR Management Virginia Commonwealth University - Richmond, VA GPA:
Expected in 2019
Associate of Science: Northern Virginia Community College - Manassas, VA GPA:
Certifications
PT - Phlebotomy Technician
Skills
Scheduling and Coordinating
Administration and Reporting
Employee Coaching and Motivation
Performance Tracking and Evaluations
Team-Building Exercises
Resolving Conflicts
Multitasking
Computer Literacy
Work History
06/2022 to Current
Management Trainee Enterprise – ,
Explained services and products to customers in friendly and engaging way.
Established open and professional relationships with team members which facilitated communication, quickly resolving issues and conflicts.
Shouldered management responsibilities during absence of manager.
Assisted established management staff with operational oversight, business development and process improvement strategies.
Monitored employee performance and enacted improvement plans, coordinated disciplinary actions or provided rewards.
Created internal control of day-to-day transactions and punctually opened and closed business.
Managed and mentored team of 5 employees.
Increased sales by offering advice on purchases and promoting additional products.
Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
Gained knowledge of company policies, protocols and processes
Organized projects and contests to increase sales and encourage exceptional customer service
Assisted established management staff with operational oversight, business development and process improvement strategies
04/2021 to 09/2021
Customer Service Representative Geico – ,
Managed over 150 calls per day and ranked #1 for turn around time/calls per day in my department.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Answered customer telephone calls promptly to avoid on-hold wait times.
Answered constant flow of customer calls with minimal wait times.
Offered advice and assistance to customers, paying attention to special needs or wants.
Responded to customer requests for products, services and company information.
Recommended products to customers, thoroughly explaining details.
Communicated with vendors regarding backorder availability, future inventory and special orders.
Leveraged sales expertise to promote products and capitalized on upsell opportunities.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
01/2020 to 04/2021
Wellness Consultant Massage Envy – ,
Delivered wellness solutions to provide an opportunity for people to achieve a more balanced and satisfying lifestyle
Delivered an exceptional level of service to each customer by listening to concerns and answering questions
Greeting Members and Guest upon arrivals
Setting and checking members and guests in and out for appointments
Answering calls and emails
Updated on retail products and promotions
Inspected restrooms for cleanliness and availability of supplies 4 times per shift
Pitched in with laundry duties, including washing, drying and folding towels during busy periods, ensuring consistent workflow.
02/2018 to 09/2019
Wellness Consultant Massage Envy – ,
Delivered wellness solutions to provide an opportunity for people to achieve a more balanced and satisfying lifestyle
Delivered an exceptional level of service to each customer by listening to concerns and answering questions
Greeting Members and Guest upon arrivals
Setting and checking members and guests in and out for appointments
Answering calls and emails
Updated on retail products and promotions
Inspected restrooms for cleanliness and availability of supplies 4 times per shift
Pitched in with laundry duties, including washing, drying and folding towels during busy periods, ensuring consistent workflow.
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