Management Program Analyst Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Work History
, to
Information Systems Department,
, to
RMA/Logistics Department,
Professional Summary

Exceptional leader with over 15 years experience in[Project Management], [Information Technology] and [Quality Assurance]. Technically-savvy with outstanding relationship building, training and presentation skills. Proven record developing solutions that improve efficiency of business operations and IT services.


MS Project, Microsoft Office Suite 2016, SharePoint 2010, , Windows 10 operating systems. Install computer hardware and software. Configure network protocols, Microsoft Outlook, Visio Professional. A+CompTIA/Network Certificate, AD Rational Tools/CLM Specialized Training ITIL v

  • Team leadership
  • Project management
  • Risk management processes and analysis
  • Strong verbal communication
  • Data management
  • Process implementation
  • Client assessment and analysis
Work History
Management Program Analyst, 12/2007 to Current
Department Of Veterans AffairsRoseburg, OR,
  • Team Lead/ Quality Assurance Senior Auditor for the Delivery Management Quality Assurance Applications Development Organization (DM QA) Provide Capability Maturity Model Integration (CMMI) Level 3 support to the Delivery Management and Quality Assurance office in the Applications Development Organization.
  • Ensure business continuity is compliant with ELC, SDLC, IT processes and Services, ITIL framework, CMMI Dev.
  • 3, and SCAMPI appraisal meet organizational standards.
  • Conduct Engineering and Project Management audits against CMMI Process Areas of IT Security, Requirements, Risk Management, Integrated Project Management, Validation and Verification and Best Practices of project in the AD portfolio.
  • Provide Knowledge in a wide range of IT systems to engage in the audit process of internal organizations to ensure FISMA projects have the Annual Security Control Assessment (ASCA), Authority to Operate (ATO), and Security Impact Assessment (SIA); Information Technology Infrastructure Library (ITIL) framework, life cycle methodologies, procedures, policies, and processes are being followed to meet compliance standards.
  • Member of the Software Development Life Cycle (SDLC) team that developed guidelines to replace the Internal Revenue Manual (IRM) for Systems Development to maintain systems in AD.
  • Perform IT Security Auditing of projects to analyze the compliance of 508 Accessibility and Mitigation Packages and determine if projects using live data testing has SBU recertification/ request form or live data waiver in place.
  • Document, analyze, and communicate potential security risks and issues to Upper management using the ITRAC application tool to ensure projects are monitoring risk, established a Mitigation and Issue Management plan, Promote and conduct training to the team to increase educational awareness on new technologies, testing, and computer applications through Coaches Corners.
  • Ensure guidance and analysis is provided on the tailoring approach determine by ELC, improvement processes, and practices are being followed to achieve Capability Maturity Model Integration (CMMI) Maturity Level 2/3 rating.
  • Investigate and ensure IT programs, systems, and projects have established business requirements.
  • Generate and distribute Non-Compliance summary reports to management and project teams.
  • Monitor non-compliances to closure for project adhering to IRS standards and compliance.
  • Support the Milestone Readiness Review (MRR); as MRR Team member to review project artifacts to provide project status for an exit to deploy, attend meetings, and capture all DMQA MRR action items and decisions, and develop MRR guidelines.
  • SharePoint Administrator responsible for managing users' access, documentation, and reference links in the SharePoint site repository.
  • Conduct Quarterly Lessons Learned and Annual Program Review meeting with staff members to obtain feedback for process improvement and issues are documented with action items and assignees Develop procedures and QA Audit Plan to ensure Projects are meeting organizational standards.

Claire pg.2 Detail Assignment.

  • IT Specialist for Cybersecurity March 2011 Cybersecurity Project Planning, Investments and Governance program Supported the Cybersecurity Governance Project Management Office conducting IT Health Assessments for security and privacy projects.
  • I analyzed and modified processes for the Cybersecurity implementation of ITIL /IPM and CMMI.
  • I worked with CG PMO PM to review and validate the security and privacy projects listed on the Security, Privacy Executive Steering Committee Project Portfolio, and Management Level Governance Board Project Portfolio to produce the Quarterly Senate Reports.
  • Validated projects for cost, scope, and schedule; reporting any variances.
  • Familiar with the FISMA, Dashboard, NIST guidelines, and Archer tool training.
  • Populate Cybersecurity RACI Diagrams.
  • Created ITSM best practices manual of the Service Lifecycle stages of IT Service Providers to support ITIL Process Assessment Procedure and Integrated Process Management (IPM) processes.
  • Led the effort to get the CGPMO's IPM Inventory Asset Worksheet ready for submission.
Project Specialist of Defense Logistics Agency, 06/2005 to 03/2007
  • Provided Project Management to support Defense Logistic Agency contract of 300M to ensure business continuity and new business opportunities.
  • Directed and negotiated terms with various vendors to replace existing software applications.
  • Liaison for site leads/project managers for the replacement of existing Servers to new server migration.
  • Gathered business/technical requirements and information for Senior Leadership team of organization.
  • Created purchase order requisitions: Worked within approved budget; developed and implemented cost saving measures; contributed to profits and revenue.
  • Ensured final deliverables were presented on time, within budget and at the highest quality standards.
  • Developed workable and measurable work plans defining activities and key deliverables.
  • Provided the following deliverables: weekly status reports, meeting notes, issue logs, risk management logs, action items reporting, Taleo/PeopleSoft Management, and NDA tracking.
  • Developed presentations and future strategies to increase client investment income through procedural methods and proposal analysis.
  • Coordinated major events for company representation; Conferences, Integration Training.
  • Managed/maintained secured internal team SharePoint communication site as site administrator.
  • Set up New Hire Orientation for new employees joining the organization.
Systems Test Analyst/ Project Lead, 02/1996 to 11/2001
  • Provided systems testing to telecommunications equipment of dense wavelength division multiplexing systems for fiber-optic communications networks.
  • Analyzed and troubleshoot returned world wide optic systems through Sonet testing.
  • Developed procedures and processes to meet ISO 9000 standards.
  • Loaded software into circuit packs via PROCOMM Computer Applications Tested errors with Sonet and Optical meters to verify and evaluate optical/electronic products.
  • Used Oracle ERP Applications to create purchase order requisitions and tracked inventory of materials.
  • Used ATS tracking system to reduce inventory errors and expenditure tractability for BOM.
  • Used Optical Spectrum Analyzer to perform specific calibrations of products.
  • Supported 24-hour on call services for the department to meet deadlines for department and customers.
Scrum Fundamentals Certificate: , Expected in April 2019
- Avondale, AZ
MS: Information Technology, Expected in December 2019
Virginia Tech University - Falls Church, VA
Information Technology
Project Management Professional Certificate: 56 Project Management hours: , Expected in March 2015
Virginia Tech University - Falls, VA
ITIL v3 Foundations, Certified: , Expected in April 2014
Beyond 20, LLC - Fairfax, VA
Bachelor of Arts: Electronics and Computer Technology, Expected in June 2002
Sojourner Douglass College - Annapolis, MD

Electronics and Computer Technology

Bachelor of Arts: Electronic & Computer Technology, Expected in
North Carolina A & T State University - Greensboro, NC
3 Certified, Project Management (PM) Professional Certificate; CMMI 1.3 certificate , Information Sharing Session-Cybersecurity: What Does It Mean to Us, ESI :Delivering Agile Projects with Scrum Certificate, Scrum Fundamentals Certificate, FISMA Training, Managing a Project, 7 Habits of Highly Effective People, Taking Leadership To A Higher Level, Risk Management Concepts and Processes, Project Management Over in Relationship to Health Assessment Key Performance Indicator Ratings, LYNN D. Claire pg.4
A+, AD, Agile, Analyst, approach, Agency, ATM, Auditing, backup, budget, Capability Maturity Model, computer hardware, hardware, Computer Applications, Conferences, client, Delivery, documentation, dense wavelength division multiplexing, ERP, Government, Help Desk, Information Technology, Internal Auditor, Inventory, Investments, ISO 9000, ITIL, ITIL v, LAN, Leadership, Team Lead, notes, Managing, materials, meetings, access, Microsoft Office Suite, Office, Microsoft Outlook, MS Project, SharePoint, Windows 2000, 2000, Windows NT 4.0, NT 4.0, Network, networks, next, operating systems, operating system, Oracle, Oracle Database, organizational, PeopleSoft, personnel, policies, presentations, Processes, process improvement, Process Management, PROCOMM, Project Management, Project Planning, proposal, protocols, Quality, QA, Quality Assurance, receiving, repairs, reporting, Risk Management, Scrum, SDLC, server migration, Servers, Software Development, Sonet, Spectrum Analyzer, Systems Development, telecommunications, phone, Troubleshoot, upgrades, Validation, Visio Professional

Member, ITSM (2014-Present

Member, PMIWDC Institute (2014-Present)

Representative,Blacks In Government,  Regional XI (2010-Presnt)

Member, Federally Employed Women (2015-Present)

Member, AIM- Association for Improvement of Minorities (2009-present)

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Resume Overview

School Attended
  • Virginia Tech University
  • Virginia Tech University
  • Beyond 20, LLC
  • Sojourner Douglass College
  • North Carolina A & T State University
Job Titles Held:
  • Scrum Fundamentals Certificate
  • MS
  • Project Management Professional Certificate: 56 Project Management hours
  • ITIL v3 Foundations, Certified
  • Bachelor of Arts
  • Bachelor of Arts