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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Personal Website
  • www.HeatherEllaClaire.com
Professional Summary

Educated in Public Policy and a solid interdisciplinary foundation. Recognized for the ability to lead teams, develop team members into leaders and resolve conflicts. Highly organized, detail-oriented leader capable of directing high-performing teams to develop solutions and solve operational and technical problems. Able to implement systems across multiple operations with superior organizational and communication skills.

Skills
  • Strategic program planning
  • Policy implementation
  • Excellent oral, written, and expressive communication skills
  • Knowledge of federal & state laws
  • Supervising and managing large staff
  • Administrative and supervisory experience of 10+ years
  • Litigation
  • Investigations and Compliance
  • Project Management
  • Data collection and analysis
  • Document reviewing
  • Regulatory examinations
  • Risk analysis
  • Conducting investigations
  • Information gathering
  • Negotiations
  • Staff Management
  • Effective communication
  • Report writing
  • Financial Forecasting
  • Data Collection
  • Strategic financial planning
  • Data Collection & Research
  • Forecasting trends
  • Financial Management
  • Budgeting
  • General ledger accounting
  • Evaluating capital projects
  • Preparing budgets
Work History
03/2021 to Current
Director of Compliance and Investigations Clark County School District, CCSD City, STATE,
  • Develop, recommend, interpret, and evaluate department policies, regulations, procedures, and standards pertaining to maintenance, custodial, and grounds.
  • Investigate, draft, and issue maintenance, grounds, and custodial employee discipline, suspension, and dismissals.
  • Complied, gathered, and investigated claims, grievances, suspensions, dismissals, and employee performance.
  • Complied, gathered, and investigated evidence to support claims, grievances, suspensions, dismissals, and employee performance.
  • Assist supervisors and managers with discipline, leave procedures, and compliance.
  • Provide support to school-based administrators in discipline of employee behavior that conflict with policies and procedures.
  • Applied knowledge and application of state laws to support investigations.
  • Knowledge and application of Nevada Revised Statues (NRS), Nevada Administrative Codes (NAC), and Clark County School District Regulations.
  • Knowledge and application of District Negotiated Agreements for Administrative Staff and Support Staff.
  • Knowledge and application of Human Resource policies, procedures, and rules pertaining to all staff.
  • Consult with the Office of the General Counsel in the implementation of contract management and legal matters as they pertain to staff.
  • Present information on behalf of the Facilities Division in employee grievance hearings.
  • Knowledge of appeals and hearings.
  • Investigate internal and external complaints.
  • Review employee discipline cases and determine appropriate level of discipline.
  • Facilitate the preparation and organization of all supporting documentation for presentation at appeal meetings.
  • Provide administrative support with the analysis of district-wide data regarding the use of employee leaves and provide other analytical information, as required.
  • Represent the Facilities Division in administrative hearings (grievance, suspension, dismissals, etc.).
  • Train staff in supervisory, evaluation, and disciplinary procedures.
  • Initiated training and mentoring methods to help department employees better understand improvement procedures.
  • Reviewed financial reports and streamlined operations to increase productivity and company profits
  • Reviewed, documented and investigated allegations of suspected wrongdoing, including theft, fraud or other violations of policy or law.
  • Testified in formal company hearings and criminal or civil court proceedings.
  • Reported investigative findings to management and human resources.
  • Researched issues and laws related to investigations.
  • Managed quality programs to reduce overdue compliance activities.
  • Confirmed data and licensing information through investigations and notified violators of required changes to bring operations into compliance.
  • Kept informed regarding pending industry changes, trends or best practices.
03/2020 to 03/2021
Director of Finance & Business Operations Nevada Institute For Autonomous Systems City, STATE,


  • Administered financial aspects of contracts, including establishing and checking coding procedures, monitoring reports and updating internal files
  • Established and enforced internal controls, workflows and policies for tracking, reconciling and reporting on accounting activities
  • Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities
  • Performed routine closings, maintained clean, accurate and accessible records and kept close eye on transaction updates throughout each quarter
  • Validated existing accounting management and reporting systems to assess quality and conformance, identify problems and implement corrective actions
  • Prepared internal and regulatory financial reports, including balance sheets and income statements
10/2017 to 03/2020
Management Executive, Finance & Business Operations Nevada Institute For Autonomous Systems (NIAS) City, STATE,
  • Direct HR operations, including strategic workforce planning, goal cascading, performance management, staffing and benefits administration.
  • Monitored and handled all employee claims, including performance-based and harassment incidents.
  • Worked directly with the Governor's Office of Economic Development.
  • Work closely with organizational leadership, including board of directors, to strategically affect the direction of operations.
  • Created alternative solutions to improve employee relationships.
  • Applied excellent problem-solving, process development and strategic implementation skills to lead, supervise, oversee and support all areas of operations.
  • Oversaw and directed requirements, gaps analysis, training and development and implementation of new programs.
  • Identified and targeted areas in need of improvement through close monitoring and tracking of daily operations.
  • Prepared fiscal and business plans to strategically direct business operations and strengthen controls.
  • Mitigated process gaps, managed and supervised all operational functions, including regulatory compliance and employee performance management.
  • Liaised with other levels of management to mitigate direct compliance issues for investigation and resolution, and provide insight, training, feedback, and/or recommendation to the appropriate channels.
  • Managed effective action plans to respond to personnel issues and compliance violations.
  • Served as a technical expert by demonstrating knowledge of applicable laws and legal proceedings, and provided documentation and testimony to assist in successfully winning cases and prevent appealable decisions in matters regarding legislation applicable to specific areas.
  • Maintained current knowledge of applicable laws, regulations, Department of Labor (DOL) standards, and agency procedures.
  • Served as a representative of the agency in civil claims and unemployment claims.
  • Scheduled and conducted evaluations of company policies, procedures and internal control structures with other levels of management.
  • Developed and launched the first Unmanned Autonomous Vehicle Workforce Development program, providing oversight, direction, supervision, research and development for implementation.
  • Provided guidance, advice and training to improve the understanding of related laws and regulatory requirements issued through the Nevada Revised Statutes (NRS), FAA regulations, OSHA, and federal legislation.
  • Wrote and presented reports outlining findings and recommendations from compliance audits.
  • Enhanced accountability and responsibility for compliance by efficiently allocating tasks such as assessments, mitigation, monitoring and auditing.
  • Gathered, organized and evaluated data to make accurate assessments of current operations.
  • Supervised 75 employees, including scheduling, training and employee performance management.
  • Directed projects according to schedule and quality demands.
  • Supervised technicians, logistics crew, maintenance crew, volunteers, student workers, UAV Pilots, and flight data crew.
  • Created organizational structures to improve accounting and finance functions
  • Assessed expansion plans and presented costs to forecast trends and recommend changes
  • Built and strengthened productive and valuable industry partnerships to drive collaboration, engagement and revenue stream development
  • Audited, balanced and reconciled payroll for more than 75 personnel
  • Identified and capitalized on community business opportunities with effective networking
  • Executed core financial processes, including vendor setup and payment, operational expenses, administration of bank accounts and account reconciliations
  • Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports
  • Performed banking, business administration and financial tasks to guarantee five-star service for clients
  • Developed strategic plans for day-to-day financial operations
  • Mitigated process gaps and managed all operational functions, including account openings, trades, documentation, regulatory compliance and marketing collateral
  • Met with stakeholders to establish favorable business relationships and support mutually beneficial interests
  • Drafted quarterly and yearly reports on company financial metrics to assess successes and account for deficiencies
  • Reduced or eliminated different types of financial discrepancies by improving documentation and reporting accuracy for budget and operational controls
  • Collaborated with executive team in preparation of annual capital and operating budgets, forecasts and all financial reporting and analysis
  • Prepared accurate financial reports and monthly statements for accounts receivable
  • Planned budgets, authorized expenditures, monitored accounting processes, established service rates and coordinated financial reporting to oversee all fiscal procedures
  • Created and distributed reports on internal and external finances, audits and budgets
  • Completed journal entries, reconciliations and account analysis to prepare quarterly financial documents and general account management
09/2015 to 09/2017
Finance & Business Operations Analyst Nevada System Of Higher Education City, STATE,
  • Mapped current business and operational processes and provided training for improvement.
  • Reviewed files, records and other documents to obtain business information and key data in order to respond to development requests.
  • Implemented, directed, and applied direct policies, rules, and regulations from the State Administrative Manual (SAM), Nevada Administrative Code (NAC), and the Nevada Revised Statues (NRS).
  • Supervised a team of analysts, administrative support staff, and student employees.
  • Implemented business and technical client training on new systems and supervised software integration.
  • Conducted interviews with key business users to collect information on business processes and user requirements.
  • Documented business processes and analyzed procedures to ensure alignment with changing business needs.
  • Created organizational structures to improve accounting and finance functions.
  • Executed core financial processes, including vendor setup and payment, operational expenses, administration of bank accounts and account reconciliations.
06/2005 to 07/2012
Human Resources Executive Macys Inc. City, STATE,
  • Completed human resource operational requirements by scheduling and assigning employees.
  • Monitored and handled all employee claims, including performance-based and compliance matters.
  • Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
  • Maintained compliance with all local, state and federal laws, in addition to establishing organizational standards.
  • Maintained current understanding of state and federal policies such as EEO, ADA, Department of Employment, Training, and Rehabilitation (DETR), and the Division of Workers Compensation.
  • Developed and executed HR policies and programs, workforce and job development, recruitment and hiring, compensation and benefits and employee and labor relations to build staff-focused human resources office culture.
  • Provided team leadership, supervisory support, and management.
  • Collaborated with legal and compliance teams to review paperwork, obtain feedback and procure available information for new training processes.
  • Addressed employee conflicts with appropriate urgency, following all corporate procedures.
  • Oversaw HR functions, including hiring, staffing, training, payroll and labor law compliance.
  • Reduced workers' compensation claims by instituting corporate safety training program.
Education
Expected in
Ph.D.: Public Affairs And Public Policy Analysis
University of Nevada - Las Vegas - Las Vegas, NV
GPA:

In progress

  • A research-oriented degree that addresses the demand for conceptual and analytical skills in the areas of public policy, public management, and public administration.
  • Trained to conduct research on and study contemporary issues that are vital to our society surrounding applicable federal and state laws, regulations, policies, and agendas.
  • Exploring public policy implementation and public-sector practitioners’ decisions across the board.
Expected in 12/2018
Master of Arts: Public A
University of Nevada - Las Vegas - Las Vegas, NV
GPA:
  • Developed skills in leading and managing in Public Governance
  • Learned to analyze, synthesize, think critically, solve problems and make decisions.
  • Articulated and applied a public service perspective
  • Learned how to communicate and interact productively with a diverse and changing workforce and citizenry.
  • Studied the understanding of the inner workings of governmental organizational structures, key principles of public management and administration, and the basic methods of researching and analyzing public policy issues.
  • Graduated with 3.9 GPA
Expected in 05/2004
Bachelor of Arts: Political Science And Government
California State University - Dominguez Hills - Carson, CA
GPA:
  • Minor in Accounting
Career Accomplishments
  • Supervisory
    Supervisory experience of 10+ years. Supervised team of 75 staff members. Documented and resolved employee performance and compliance issues which led to positive results.
  • Applicable laws
    Proficient in federal and state laws. Knowledgeable in Nevada state laws, regulations, NRS, NAC, SAM, DETR, and Nevada Worker's Compensation.
  • Technology Proficient
    Developed a strong knowledge of hardware and software while keeping abreast of new applications that increased efficiency and productivity for management and staff.
  • Policy Development
    Developed and implemented programs outlining all proper business procedures and office policies, regulations, and procures.
  • Training
    Developed, implemented, and trained employees on new company policies. Conducted training on best practices for safety, management, procedures, and compliance.

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Resume Overview

School Attended

  • University of Nevada - Las Vegas
  • University of Nevada - Las Vegas
  • California State University - Dominguez Hills

Job Titles Held:

  • Director of Compliance and Investigations
  • Director of Finance & Business Operations
  • Management Executive, Finance & Business Operations
  • Finance & Business Operations Analyst
  • Human Resources Executive

Degrees

  • Ph.D.
  • Master of Arts
  • Bachelor of Arts

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