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Maitre d'/ Manager Resume Example

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MAITRE D'/ MANAGER
Restaurant Summary

Experienced Restaurant Manager/Maitre d' with a greater than twenty five year career working in classic New York restaurants. Customer and service-oriented focus, managed deep client lists of regular guests from the worlds of show business, art and finance. Extensive experience in food, wine and service.

Highlights
  • Strong leader
  • Health Department Food Protection Course
  • Operations Management and Payroll
  • Detail oriented
  • Experienced in Open Table
  • Speak basic French, German and Spanish
Accomplishments
  • As maitre d', cultivated and maintained large client lists for my employers, based on the care of regulars and the welcoming integration of new guests.
  • Great hands-on, at the door experience with seating and dining room management.
  • Hired and trained server and host staff based on a sharp focus on customer service.
  • As Manager, maintained standards of hospitality while managing staff with a watchful eye to sales, profitability and cost-savings.
Restaurant Experience
Maitre d'/ ManagerApr 2014 to Current
Claudette － New York, NY
  • Assisted in restaurant opening, including host and server hiring and training, setting up of Open Table, reception area and dining room floor plan. Manage Claudette Neighbors Program, a community outreach program designed to cultivate and serve the Claudette regular client base. More than two thousand Neighbors in the Lower Fifth neighborhood signed up to date.  Design and create flower and plant displays for Claudette as well as Bobo and Rosemary's, the two other restaurants in Casa Nela Group.
Maitre d'/Floor ManagerOct 1995 to Mar 2014
Raoul's － New York, NY
  • Organize seating to best accommodate regular clients and maximize business. Set up and maintained Open Table for the restaurant and saw the program greatly add to cover count. Continually monitor restaurant to ensure food quality and service standards are consistently met.  Back office responsibility of the staff payroll and server scheduling.
Maitre d', Opening PartnerJan 1994 to Jul 1995
The Cub Room － New York City, NY
  • Helped conceptualize, design and open project. Hired, scheduled and trained front staff. Worked the door and personally greeted all guests.
Maitre d'/Floor ManagerFeb 1990 to Jun 1994
Orso － New York, NY
  • Managed deep client list of show-business regulars in a club-like atmosphere, but assured good treatment and equal access to all guests. Also maintained wine list for neighboring sister-restaurant, Joe Allen, an American bistro.
Maitre d'/Floor Manager/General ManagerOct 1985 to Dec 1989
Raoul's － New York, NY
  • Maitre d', 1985 - 1989, General Manager 1989. Built and maintained an extensive clientele in the Soho art world, finance and show business, transforming a French family business into a famous, quintessential French bistro.  In last year, responsible for all financial dealings of business.
Education
Bachelor of Science, Theatre/JournalismSyracuse University － Syracuse, NY
  • Double major in theatre and writing. Studied acting, journalism, speech, French, German. Junior year in London.
House Management

Twenty five years experience in managing homes for myfamily and homes that I rented from absentee owners in the Hamptons.  Specialty in gardening and landscaping.

183 Church Lane, Bridgehampton, NY.  During my four year lease, 1991 - 1995, I took care of 170 year old Historic District property for elderly owners who lived in NYC. Took property through hurricane damage of Hurricane Bob, August 1991, and engaging contractors for numerous other repairs to home, including:
  • Personally made repairs to storm damage of shutters and fencing
  • Landscaping damage and replacement
  • Interior water damage
  • Frozen pipes
  • Bathroom tiling and renovation
  • Gas leak issues
62 Pilot Drive, East Dennis, MA. After the death of my father in 1994, I assumed responsibility for all maintenance issues of my family home for the next eleven years, including:
  • Paying of all bills, taxes and staff
  • Repairs to landscaping and roof
  • Renovation of kitchen
  • Termite remediation
53 Rysam Street, Sag Harbor, NY.  During my seven year lease, 2007 - 2014, I maintained, observed and oversaw repairs and maintenance to 175 year old Historic District home for absentee owner, including:
  • Hurricane damage of Hurricanes Irene and Sandy, 2011, 2012
  • Roof and exterior shingle replacement
  • Exterior wall insulation
  • Landscaping renovation and daily maintenance
  • Mold remediation
  • Oversaw rental cottage in rear of property for owner, including orienting guests, servicing of cottage and landscaping of rear garden
  • Change from well water to town water and water testing
  • Septic system excavation and replacement
This house was also published during our tenancy in Hamptons Cottages and Gardens, July 15 2012 issue, cover story ("Green Goddess"); also house featured in the Sag Harbor Library Benefit Walking Tour, July 2013.

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Resume Overview

Companies Worked For:

  • Claudette
  • Raoul's
  • The Cub Room
  • Orso

School Attended

  • Syracuse University

Job Titles Held:

  • Maitre d'/ Manager
  • Maitre d'/Floor Manager
  • Maitre d', Opening Partner
  • Maitre d'/Floor Manager/General Manager

Degrees

  • Bachelor of Science , Theatre/Journalism

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