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maitre d resume example with 2+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Detail-oriented and always looking to improve.

Skills
  • Special Dietary Requirements
  • Dining Crew Workflow Optimization
  • Anticipating Problems
  • Problem-Solving
  • Delegating Assignments and Tasks
  • Relationship Building
  • High-Volume Dining
  • Front- and Back-of-House Coordination
  • Highly Organized
  • Large Party Preparation
  • Reliable and Trustworthy
  • Multitasking and Prioritization
  • Service-Oriented
  • Attention to Detail
  • Team Player
  • Flexible and Adaptable
  • Verbal and Written Communication
  • Table Assignment Management
  • Creative Problem Solving
  • Wait List Management
  • Personable and Friendly
  • Active Listening and Communication
  • Warm and Welcoming
  • Customer-Oriented
  • Self-Motivated
  • Fluent in Spanish
Experience
Maitre D', 05/2022 - 06/2023
Stk Steakhouse Denver, CO,
  • Addressed and resolved customer concerns attentively and acted tactfully and with goodwill to transform potentially negative situations into demonstrations of exceptional customer service.
  • Cultivated customer-oriented, welcoming environment at busy fine-dining restaurant, handled reservations seamlessly and supervised flawless front-of-house operations.
  • Remembered repeat customers by name and preferences, delivered small touches of familiarity to dining experience and greeted customers upon arrival.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
  • Checked dining and serving areas to verify proper cleanliness and readiness for guests.
  • Greeted incoming guests to escort to assigned dining area and present menus.
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Developed long-term relationships with customers to increase opportunities for repeat business.
  • Directed and trained several team members to perform according to company and industry quality standards and established job objectives for optimum service
  • Checked in and greeted guests warmly and respectfully, cited accurate wait times, escorted customers to seats and catered cheerfully to guests requiring extra attention.
  • Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
  • Communicated with servers about new tables, changes in food availability and customer comments.
  • Helped restaurant staff set up small and large events to coordinate smooth execution.
  • Built positive relationships with other front-of-house and kitchen staff.
  • Answered phones promptly to record and confirm reservations.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Escorted guests to seating area, furnished menus and highlighted daily specials.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Stayed attentive to server availability and table turnover to quickly seat guests.
Host, 08/2021 - 05/2022
Eataly Boston, MA,
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Answered telephone to provide dining information and take reservations.
  • Managed daily card and cash transactions, maintaining payment records and investigating discrepancies.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Greeted incoming guests to escort to assigned dining area and present menus.
  • Answered phones promptly to record and confirm reservations.
  • Performed regular restroom checks to restock supplies and handle minor cleaning.
Host, 03/2021 - 08/2021
Eataly Santa Clara, CA,
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Answered telephone to provide dining information and take reservations.
  • Notified server after seating parties in section to facilitate prompt service.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Managed daily card and cash transactions, maintaining payment records and investigating discrepancies.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Greeted incoming guests to escort to assigned dining area and present menus.
Host, 01/2019 - 08/2019
Eataly Las Vegas, NV,
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Answered telephone to provide dining information and take reservations.
  • Notified server after seating parties in section to facilitate prompt service.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Managed daily card and cash transactions, maintaining payment records and investigating discrepancies.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Greeted incoming guests to escort to assigned dining area and present menus.
  • Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
Education and Training
High School Diploma: , Expected in 02/2017
-
Nicholas Senn High School - Chicago, IL,
GPA:
Status -
Associate of Arts: Education, Expected in
-
City Colleges of Chicago - Wilbur Wright College - Chicago, IL
GPA:
Status -

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Resume Overview

School Attended

  • Nicholas Senn High School
  • City Colleges of Chicago - Wilbur Wright College

Job Titles Held:

  • Maitre D'
  • Host
  • Host
  • Host

Degrees

  • High School Diploma
  • Associate of Arts

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