Motivated individual skilled at providing exceptional service, accurately handling money and proficiently managing store inventory to maximize customer satisfaction and sales. Resourceful and driven professional with 6+ years' experience. Punctual retail sales professional focused on exceeding expectations and building customer loyalty. Flexible schedule and strong mathematical aptitude.
Superior customer service
Skilled in conflict resolution
Background in supervision and management
Time management skills
Accurate money handling
Skilled problem solver
Maintenance Worker, 07/2018 to 12/2019 ADVANCED MANAGEMENT GROUP – Las Vegas, NV
Greeted customers promptly.
Described products and services in detail.
Monitored areas for security issues and safety hazards.
Assisted customers in selecting items based on needs.
Completed purchases using Point of Sale systems.
Assisted on sales floor as needed to maintain service standards.
Operated a cash register for cash, check and credit card transactions with 100% accuracy.
Stocked and replenished merchandise according to store merchandising layouts.
Cleaned and organized the store, including the checkout desk and displays.
Identified potential shoplifters and alerted management.
Handled all customer relations issues in a gracious manner and in accordance with company policies.
Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
Provided facility inspection and maintenance to ensure superior levels of cleanliness and upkeep.
Removed damaged portions of walls, walkways, partitions and other similar structures in preparation for repairs.
Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
Replaced light bulbs in indoor and outdoor fixtures and checked smoke and carbon monoxide detectors to ensure proper functionality.
Performed plumbing repairs to provide consistent facility upkeep and prevent property damage from water.
Implemented preventive maintenance practices and upheld equipment guidelines to reduce downtime.
Followed all work orders and specifications to determine which machines and equipment required replacement, repair or maintenance.
Inspected fire extinguisher equipment to maintain safe environment for workers or residents.
PORTER, 05/2018 to 07/2018 ZTE – Las Vegas, NV
Sanitized high-traffic areas and equipment with approved cleaning supplies.
Monitored proper and safe waste disposal.
Completed or assigned cleaning duties, including sweeping, mopping and window-cleaning.
Performed cleaning and maintenance duties as directed.
Adhered to company safety regulations and OSHA requirements.
Demonstrated commitment through impeccable attendance and quality performance.
Ensured cleanliness in high-traffic areas, including hallways, lobby areas and reception.
Communicated with coworkers and managers about completed duties.
Increased workplace safety by reporting potential hazards to Supervisor.
CASHIER/STOCKER, 10/2013 to 01/2018 SUN VALLEY MARKET – Perris, CA
Processed POS transactions, including checks, cash and credit purchases or refunds.
Operated cash register for cash, check and credit card transactions with 100% accuracy.
Counted cash in register drawer at beginning and end of shift.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
Checked prices for customers and processed items sold by scanning barcodes.
Mentored new team members on POS system operation, customer service strategies and sales goals.
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
Security Guard, 10/2006 to 03/2011 ADVANCED SECURITY SERVICES – FONTANA, CA
Wrote reports on property damage, theft, presence of unauthorized persons and unusual occurrences.
Operated detecting devices to screen individuals and prevent passage of prohibited articles into restricted areas.
Warned offenders about rule infractions and violations and verbally evicted violators from premises.
Screened all passengers, crew members and employees for weapons and contraband.
High School Diploma: 1987 Perris Lake High School - Perris, CA
Minor in English
Top 90% of class
ENGLISH, 1989 SOUTHWEST JR COLLEGE - LOS ANGELES, CA