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Maintenance Technician/ Porter Resume Example

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MAINTENANCE TECHNICIAN/ PORTER
Career Overview

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Core Strengths
  • Creative problem solver
  • Exceptional communication skills
  • MS Windows proficient
  • Quick learner
  • Training development aptitude
  • Proficient in cash management
  • Shipping and receiving professional
  • Customer service expert
  • Telecommunication skills
  • Adaptive team player
  • Active listening skills
  • Courteous demeanor
  • Energetic work attitude
  • Store maintenance ability
  • Visual merchandising proficiency
  • Opening/closing procedures
Accomplishments

Customer Interface 

  • Greeted customers upon entrance and handled all cash and credit transactions.
  • Assisted customers over the phone regarding store operations, product, promotions and orders.

Work Experience
June 2014
to
Current
Campus Evolution VillagesStatesboro, GaMaintenance Technician/ Porter

Informed supervisor of potentially dangerous electrical equipment and faulty instrumentation.

Troubleshot equipment problems using tools such as multi-meters and general hand-tools.

Serviced equipment and systems in leased facilities.

Regularly updated the maintenance database using computer workstations.

Installed equipment on time and on schedule.

Maintained systems involving hazardous chemicals, gases and liquids.

Repaired and maintained sprinkler systems, domestic water systems and fire pumps.

Stooped, climbed ladders and lifted heavy loads during set-up for events.

Supervised repairs completed by an outside contractor.

Recommended maintenance procedures to the facility manager.

Changed lamps and ballasts and tested electrical circuitry.

Assembled wiring, electrical and electronic components.

Routinely checked fluid levels and replaced filters.

Completed routine preventative maintenance.

Tested electrical appliances to prevent hazards and safety issues.

Notified managers of major repairs or additions needed.

Bolted down and unbolted racks.

Completed daily rounds to inspect facilities equipment.

Maintained restroom facilities such as snaking drains and replacing urinals.

Installed door hardware and window blinds.

October 2012
to
August 2013
SWIFT TRANSPORTATIONDecatur, GAOTR Professional Driver
  • Established and maintained excellent customer relationships.
  • Delivered to residential and commercial locations.
  • Successfully avoided time delivery delays by carefully planning best routes.
  • Received pick-ups and delivered them to warehouse.
  • Dispatched for same-day pick ups.
  • Checked vehicles to ensure that mechanical, safety, and emergency equipment is in good working order
  • Employed land navigation techniques Inspected and maintained vehicle supplies and equipment, such as gas, oil, water, tires, lights, and brakes, to ensure that vehicles are in proper working condition
  • Read bills of lading to determine assignment details
  • Reported any mechanical problems encountered with vehicles
  • Reported vehicle defects, accidents, traffic violations, or damage to the vehicles
  • Verified the contents of inventory loads against shipping papers
  • Maintained logs of working hours and of vehicle service and repair status, following applicable state and federal regulations
  • Managed loading and unloading of personnel and cargo
  • Obtained receipts or signatures for delivered goods and collected payment for services when required.
August 2012
to
October 2012
C.R. ENGLANDSalt Lake City, UTOver The Road Student Driver
  • Delivered to residential and commercial locations.
  • Successfully avoided time delivery delays by carefully planning best routes.
  • Received pick-ups and delivered them to warehouse.
  • Dispatched for same-day pick ups.
  • Drove multi-stop routes.
  • Checked vehicles to ensure that mechanical, safety, and emergency equipment is in good working order
  • Employed land navigation techniques Inspected and maintained vehicle supplies and equipment, such as gas, oil, water, tires, lights, and brakes, to ensure that vehicles are in proper working condition
  • Read bills of lading to determine assignment details
  • Reported any mechanical problems encountered with vehicles
  • Reported vehicle defects, accidents, traffic violations, or damage to the vehicles
  • Verified the contents of inventory loads against shipping papers
  • Maintained logs of working hours and of vehicle service and repair status, following applicable state and federal regulations
  • Obtained receipts or signatures for delivered goods and collected payment for services when required.
June 2012
to
July 2012
YKK AP AMERICA INCDublin, GATemp to Hire
  • Loaded and unloaded pieces into boxes for shipment.
  • Moved freight, stock and other materials to and from storage and production areas and loading docks.
  • Stacked and transported all overstock to storageareas.
  • Stocked, staged and transported goods.
  • Stacked and stored pallets at the end of the shift to keep warehouse clean and organized.
  • Swept floors and stored equipment at the end of each shift.
June 2012
to
July 2012
YKK AP AMERICA INCDublin, GATemp to Hire
  • Loaded and unloaded pieces into boxes for shipment.
  • Moved freight, stock and other materials to and from storage and production areas and loading docks.
  • Received, stored and shipped goods and materials.
  • Stacked and transported all overstock to storage areas.
  • Divided cargo received by account number and intended location.
  • Stacked and stored pallets at the end of the shift to keep warehouse clean and organized.
  • Swept floors and stored equipment at the end of each shift.
February 2010
to
May 2011
EINSTEIN BROS. BAGELSStatesboro, GAFood Service Worker
  • Assisted in maintaining preparation and service areas in a sanitary condition
  • Checked temperatures of freezers, refrigerators, and heating equipment to ensure proper functioning
  • Cleaned and inspected galley equipment, kitchen appliances, and work areas
  • Cleaned and organized eating, service, and kitchen areas
  • Cleaned and sterilized equipment and facilities
  • Ensured freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock
  • Filled beverage and ice dispensers
  • Greeted each customer with friendly eye contact
  • Helped with preparation, set-up, and service for catering events
  • Inspected and cleaned food preparation areas to ensure safe and sanitary food-handling practices
  • Kept dining room and kitchen area clean by performing cleaning and laundry duties
  • Kept ice bins filled
  • Loaded trays with accessories
  • Performed all transactions in a cordial, efficient and professional manner
  • Prepared daily food items, and cooked simple foods and beverages
  • Prepared food items
  • Stocked service stations with items such as ice, napkins, and straws
  • Stocked, organized, and cleaned kitchens and cooking utensils
  • Stored food in designated containers and storage areas to prevent spoilage Swept and scrubbed floors
  • Trained new employees
  • Washed dishes, glassware, flatware, pots, and/or pans using dishwashers or by hand
  • Wiped tables and seats with dampened cloths, and replaced dirty tablecloths
  • Cleaned work areas, equipment, utensils, dishes, and silverware
  • Cleared and re-set tables at conclusion of each guest meal
  • Collected meal tickets or cash for meals from visitors
  • Communicated with other kitchen team members to ensure food was prepared on time and correctly
  • Cooked and packaged batches of food
  • Emptied garbage to dump site
  • Ensured food was stored and cooked at correct temperature.
July 2009
to
February 2010
CHICK-FIL-AStatesboro, GACashier
  • Checked temperatures of freezers, refrigerators, and heating equipment to ensure proper functioning
  • Cleaned and inspected galley equipment, kitchen appliances, and work areas
  • Cleaned and organized eating, service, and kitchen areas
  • Cleaned and sterilized equipment and facilities
  • Received and delivered quality products to restaurant from supply warehouse in a timely manner.
  • Maintained daily cleanliness of broiler and fryers.
  • Ensured freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock
  • Executed daily production lists and goals Filled beverage and ice dispensers
  • Greeted each customer with friendly eye contact
  • Helped with preparation, set-up, and service for catering events
  • Inspected and cleaned food preparation areas to ensure safe and sanitary food-handling practices
  • Kept ice bins filled Loaded trays with accessories
  • Performed all transactions in a cordial, efficient and professional manner
  • Placed clean dishes, utensils, and cooking equipment in storage areas
  • Prepared and served cold drinks, or frozen milk drinks or desserts, using drink-dispensing, milkshake, or frozen custard machines
  • Prepared daily food items, and cooked simple foods and beverages
  • Prepared food items
  • Stocked service stations with items such as ice, napkins, and straws
  • Stocked, organized, and cleaned kitchens and cooking utensils
  • Stored food in designated containers and storage areas to prevent spoilage
  • Swept and scrubbed floors
  • Took food orders and relayed orders to kitchens or serving counters
  • Trained new employees
  • Washed dishes, glassware, flatware, pots, and/or pans using dishwashers or by hand
  • Weighed and measured ingredients
  • Wiped tables and seats with dampened cloths, and replaced dirty tablecloths
  • Cleaned work areas, equipment, utensils, dishes, and silverware
  • Cleared and re-set tables at conclusion of each guest meal
  • Collected meal tickets or cash for meals from visitors
  • Communicated with other kitchen team members to ensure food was prepared on time and correctly.
April 2008
to
April 2008
REGENT SECURITYAugusta, GASecurity Officer
  • Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.
  • Detected suspicious activities and watched for criminal acts and rule infractions.
  • Monitored and authorized entrance and departure of employees and visitors.
  • Wrote reports on property damage, theft, presence of unauthorized persons and unusual occurrences.
  • Monitored and reported suspicious activities to local authorities.
  • Secured all doors in the office and main building after hours.
January 2008
to
March 2008
SITELAugusta, GACustomer Service Support Associate
  • Answered a constant flow of customer calls with up to 2 calls in queue per minute.
  • Addressed and resolved customer product complaints empathetically and professionally.
  • Gathered and verified all required customer information for tracking purposes.
  • Defused volatile customer situations calmly and courteously.
  • Accurately documented, researched and resolved customer service issues.
  • Resolved service, pricing and technical problems for customers by asking clear and specific questions.
  • Acted professionally and patiently when addressing negative customer feedback.
April 2007
to
July 2007
ROSS STORESSeaside, CADoor Agent
  • Detected suspicious activities and watched for criminal acts and rule infractions.
  • Monitored and authorized entrance and departure of employees and visitors.
  • Circulated among visitors, patrons and employees to preserve order and protect property.
  • Wrote reports on property damage, theft, presence of unauthorized persons and unusual occurrences.
  • Denied entrance to the building to unauthorized persons.
November 2006
to
January 2007
TARGETSavannah, GATeam Member/Cashier
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Described product to customers and accurately explained details and care of merchandise.
  • Politely assisted customers in person and via telephone.
  • Provided an elevated customer experience to generate a loyal clientèle.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Developed reputation as an efficient service provider with high levels of accuracy.
  • Scored in top 10% of employees in successful resolution of issues Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Maintained cleanliness and presentation of stock room and production floor.
  • Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
  • Dedicated to continuously improving sales abilities and product knowledge.
  • Asked open-ended questions to assess customer needs.
  • Designed displays to make the store experience interactive, engaging and reassuring.
  • Learned, referenced and applied product knowledge information.
February 2006
to
May 2006
ECKERD PHARMACYSavannah, GAPharmacy Associate
  • Properly filled and dispensed an average of 25 prescriptions per day.
  • Effectively resolved insurance rejections and other billing issues.
  • Conducted routine inspections of medication storage locations.
  • Regularly stocked shelves, rotated stock and checked for expired medications.
  • Performed technical processes required to dispense medications to patients.
  • Inspected drug storage sites, monitored drug supply expiration dates and ensured proper supply levels.
  • Completed new and updated patient profiles, including lists of patient medications.
  • Pre-packed bulk medicines, filled bottles with prescribed medications and affixed correct labels.
  • Cleaned equipment and work areas and sterilized glassware to maintain safe and sanitary conditions.
  • Receptively answered customer questions and helped locate desired items in the pharmacy.
  • Reconstituted oral liquids.
  • Efficiently operated cash register and handled cash, checks, and charge transactions.
  • Assisted the pharmacists with checking in and pricing drug orders, third party transactions and relevant paperwork.
  • Correctly completed pharmacy paperwork, including daily and weekly reports.
  • Prepared medications such as emulsions, liquids, powders and ointments.
  • Worked closely with Pharmacy Care Representatives (PCRs) in providing excellent patient care.
  • Received and accurately processed written prescriptions from customers using RxEVO computer system.
  • Verified and labeled prescriptions with the 8 point check.
  • Hand counted control medications, measured liquids and reconstituted antibiotics.
  • Properly compounded and dispensed medications as prescribed by doctors and dentists.
  • Implemented standard procedures for mixing, packaging and labeling pharmaceuticals to ensure quality, security and proper disposal.
  • Checked prescriptions for appropriate dosage, drug interactions, allergies and contra-indications before dispensing medications.
August 2003
to
May 2006
SAVANNAH STATE UNIVERSITYSavannah, GAStudent
  • Gained essential knowledge of English Language & Literature, with a minor in Philosophy.
  • Redesigned student newspaper to make format more readable and appealing, leading to a readership.
January 2006
to
February 2006
WAL-MARTSavannah, GALawn & Garden Associate
  • Stocked and replenished merchandise according to store merchandising layouts.
  • Priced merchandise, stocked shelves and took inventory of supplies.
  • Identified potential shoplifters and alerted management.
  • Welcomed customers into the store and helped them locate items.
  • Handled all customer relations issues in a gracious manner and in accordance with company policies.
  • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
  • Verified that all customers received receipts for their purchases.
June 2004
to
December 2004
ECKERD PHARMACYSavannah, GACustomer Service Associate
  • Operated a cash register for cash, check and credit card transactions with 100% accuracy.
  • Stocked and replenished merchandise according to store merchandising layouts.
  • Priced merchandise, stocked shelves and took inventory of supplies.
  • Cleaned and organized the store, including the checkout desk and displays.
  • Identified potential shoplifters and alerted management.
  • Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
  • Handled all customer relations issues in a gracious manner and in accordance with company policies.
  • Welcomed customers into the store and helped them locate items.
  • Educated customers about the brand to incite excitement about the company's mission and values.
  • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
  • Verified that all customers received receipts for their purchases.
  • Followed merchandising guidelines to present visually appealing displays.
  • Communicated clear expectations and goals to each team member.
  • Actively pursued personal learning and development opportunities.
  • Answered customer telephone calls promptly and in an appropriate manner.
  • Determined customer needs by asking relevant questions and listening actively to the responses.
  • Maintained established merchandising standards, including window, sales floor and promotional displays.
Education
Savannah State UniversitySavannah, GA, USABachelor of Arts: English & Literature Philosophy

English & Literature

Minor in Philosophy

Student government representative

Appointed President of Bostic Residential Hall council

Member of Savannah State Marching Band

Member of Players By The Sea acting club

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Resume Overview

Companies Worked For:

  • Campus Evolution Villages
  • SWIFT TRANSPORTATION
  • C.R. ENGLAND
  • YKK AP AMERICA INC
  • EINSTEIN BROS. BAGELS
  • CHICK-FIL-A
  • REGENT SECURITY
  • SITEL
  • ROSS STORES
  • TARGET
  • ECKERD PHARMACY
  • SAVANNAH STATE UNIVERSITY
  • WAL-MART

School Attended

  • Savannah State University

Job Titles Held:

  • Maintenance Technician/ Porter
  • OTR Professional Driver
  • Over The Road Student Driver
  • Temp to Hire
  • Food Service Worker
  • Cashier
  • Security Officer
  • Customer Service Support Associate
  • Door Agent
  • Team Member/Cashier
  • Pharmacy Associate
  • Student
  • Lawn & Garden Associate
  • Customer Service Associate

Degrees

  • Bachelor of Arts : English & Literature Philosophy

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