My objective is to obtain a position that will utilize my abilities developed through my work experience and education. I have strong organizational skills, high customer service standards, and active listening skills that are dedicated to process improvement. I am also seasoned in conflict resolution, conflict resolution proficiency, sharp problem solver, devoted to data integrity, as well as a courteous demeanor. My skills are proficient with Microsoft Office Suite, energetic work attitude, proficient and familiar with customer account software, Inventory control, and troubleshooting issues. I am a motivated team player who is focused on customer satisfaction and being a person who provides the best experience to the customer.
Managed call flow with up to 80Exceeded corporate target for customer satisfaction for 6 months in a row. calls in queue per minute.
Troubleshot equipment problems using tools such as multi-meters and general hand-tools.Serviced equipment and systems in owned and leased facilities.Changed lamps and ballasts and tested electrical circuitry.Installed door hardware and window blinds.Troubleshot and repaired HVAC and refrigeration equipment.Maintained and serviced HVAC systems and refrigeration equipment.Responded to complaints about temperature problems in a timely manner.Recycled and charged refrigerants.Repaired and replaced condensers, compressors, pumps and valves.Completed preventative maintenance on refrigerators and freezers.
Delivered excellent customer service by greeting and assisting each customer.Addressed customer inquiries and resolved complaints.Stocked and restocked inventory when shipments were received.Reorganized the sales floor to meet company demands.Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.Maintained daily record of all transactions.Trained staff to deliver outstanding customer service.
Scheduled and directed staff in daily work assignments to maximize productivity.Efficiently resolved problems or concerns to the satisfaction of all involved parties.Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.Minimized loss and misuse of equipment through proper restaurant supervision and staff training.Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.
approach, attention to detail, Business Administration, cashier, closing, cooking, customer satisfaction, customer
satisfaction, customer service, cleaning equipment, fashion, inventory, inventory control, lighting, office, window, Organizational Development, policies, knowledge of store, quality assurance, sales, script
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