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Maintenance Technician Resume Example

Resume Score: 90%

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MAINTENANCE TECHNICIAN
Career Overview

My objective is to obtain a position that will utilize my abilities developed through my work experience and education. I have strong organizational skills, high customer service standards, and active listening skills that are dedicated to process improvement. I am also seasoned in conflict resolution, conflict resolution proficiency, sharp problem solver, devoted to data integrity, as well as a courteous demeanor. My skills are proficient with Microsoft Office Suite, energetic work attitude, proficient and familiar with customer account software, Inventory control, and troubleshooting issues. I am a motivated team player who is focused on customer satisfaction and being a person who provides the best experience to the customer.

Core Strengths
  • Strong organizational skills
  • Active listening skills
  • Seasoned in conflict resolution
  • Sharp problem solver
  • Courteous demeanor
  • Energetic work attitude
  • Customer service expert
  • Telecommunication skills
  • Adaptive team player
  • High customer service standards
  • Dedicated to process improvement
  • Conflict resolution proficiency
  • Strong problem solving ability
Accomplishments

Customer Service 

  • Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Managed call flow with up to 80Exceeded corporate target for customer satisfaction for 6 months in a row. calls in queue per minute.

Work Experience
Maintenance TechnicianMar 2014 to Nov 2014
BG Staffing - Atlanta, GA

Troubleshot equipment problems using tools such as multi-meters and general hand-tools.Serviced equipment and systems in owned and leased facilities.Changed lamps and ballasts and tested electrical circuitry.Installed door hardware and window blinds.Troubleshot and repaired HVAC and refrigeration equipment.Maintained and serviced HVAC systems and refrigeration equipment.Responded to complaints about temperature problems in a timely manner.Recycled and charged refrigerants.Repaired and replaced condensers, compressors, pumps and valves.Completed preventative maintenance on refrigerators and freezers.

Customer Service RepresentativeDec 2011 to Aug 2013
ALORICA AT&T SUB CONTRACTOR WAH - Atlanta, GA
  • Work at Home) agent that receives inbound customer calls.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Made reasonable procedure exceptions to accommodate unusual customer requests.
  • Provided accurate and appropriate information in response to customer inquiries.
  • Demonstrated mastery of customer service call script within specified timeframes.
  • Addressed customer service inquiries in a timely and accurate fashion.
  • Maintained up-to-date records at all times.
  • Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
  • Built customer loyalty by placing follow-up calls for customers who reported product issues.
  • Formulated and enforced Service Center policies, procedures and quality assurance measures.
Customer Service RepJun 2007 to Aug 2010
POWER DIRECT - Cleveland, OH
  • Provided accurate and appropriate information in response to customer inquiries.
  • Demonstrated mastery of customer service call script within specified timeframes.
  • Maintained up-to-date records at all times.
  • Built customer loyalty by placing follow-up calls for customers who reported product issues.
  • to to equipment.
  • to service.
  • to bank.
Customer service RepMay 2006 to Apr 2007
WEST PARK DIRECT - Euclid, OH
  • Provided accurate and appropriate information in response to customer inquiries.
  • Demonstrated mastery of customer service call script within specified timeframes.
  • Maintained up-to-date records at all times.
  • Built customer loyalty by placing follow-up calls for customers who reported product issues.
Batch TechnicianJan 2004 to May 2006
Color Matrix - Berea, OH

  • Improved formulas and processes to increase efficiency.Tested samples for various chemical analyses.Drafted reports on all test and research results.Evaluated and inspected incoming raw materials.Maintained up-to-date records of product technical data sheet and certificate of analysis.
Sanitation Tech.Mar 2003 to Jan 2004
UNICCO SERVICES - Lyndhurst, OH
  • Janitor / Industrial cleaning Spot cleaned carpets using industrial carpet cleaner.
  • Hand dusted and wiped clean office furniture, fixtures and window sills.
  • Swept and damp-mopped private stairways and hallways.
  • Cleaned the exterior surfaces of lighting fixtures, including glass and plastic enclosures.
  • Stripped floors using electrical cleaning equipment.
  • Stripped floors using electrical cleaning Emptied and cleaned all waste receptacles.
  • Stocked toilet tissue and paper towels, as well as other restroom supplies.
Asst. ManagerOct 2001 to Sep 2003
Payless Shoe Source - Euclid, OH

Delivered excellent customer service by greeting and assisting each customer.Addressed customer inquiries and resolved complaints.Stocked and restocked inventory when shipments were received.Reorganized the sales floor to meet company demands.Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.Maintained daily record of all transactions.Trained staff to deliver outstanding customer service.

Asst. ManagerJun 2000 to Sep 2001
KAY BEE TOYS - Mentor, OH
  • Assisted customers with store and product complaints.
  • Following a plan-o-gram to stock items from shipment.
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
  • Prevented store losses using awareness, attention to detail and integrity.
  • Trained new employees.
  • Achieved high sales percentage with consultative, value-focused customer service approach.
  • Worked as a team member performing cashier duties, product assistance and cleaning.
  • Responsible for ringing up customers in a timely manner and guaranteeing high level of customer Managed cash stock and inventory balances accurately.
Asst. ManagerJan 1998 to Jun 2000
HOT DOG ON A STICK - Richmond Heights, OH

Scheduled and directed staff in daily work assignments to maximize productivity.Efficiently resolved problems or concerns to the satisfaction of all involved parties.Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.Minimized loss and misuse of equipment through proper restaurant supervision and staff training.Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.

Educational Background
HIGH SCHOOL GRADUATE2011 1996University of Phoenix - Cleveland, OH, USA
ASSOCIATE'S DEGREE, BUSINESS MARKETING Business, Marketing and CommunicationsTroy University - Atlanta, GA, USABUSINESS MARKETING Business, Marketing and Communications
Coursework in Business Administration and Organizational Development, BUSINESS MANAGEMENTBUSINESS MANAGEMENT
Euclid High School - Euclid, Ohio
Skills

approach, attention to detail, Business Administration, cashier, closing, cooking, customer satisfaction, customer


satisfaction, customer service, cleaning equipment, fashion, inventory, inventory control, lighting, office, window, Organizational Development, policies, knowledge of store, quality assurance, sales, script

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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • BG Staffing
  • ALORICA AT&T SUB CONTRACTOR WAH
  • POWER DIRECT
  • WEST PARK DIRECT
  • Color Matrix
  • UNICCO SERVICES
  • Payless Shoe Source
  • KAY BEE TOYS
  • HOT DOG ON A STICK

School Attended

  • University of Phoenix
  • Troy University
  • Euclid High School

Job Titles Held:

  • Maintenance Technician
  • Customer Service Representative
  • Customer Service Rep
  • Customer service Rep
  • Batch Technician
  • Sanitation Tech.
  • Asst. Manager

Degrees

  • HIGH SCHOOL GRADUATE 2011 1996
    ASSOCIATE'S DEGREE , BUSINESS MARKETING Business, Marketing and Communications
    Coursework in Business Administration and Organizational Development , BUSINESS MANAGEMENT

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