Maintenance Technician Resume Example

• Work at Home) agent that receives inbound customer calls.
• Collected customer feedback and made process changes to exceed customer satisfaction goals.
• Made reasonable procedure exceptions to accommodate unusual customer requests.
• Provided accurate and appropriate information in response to customer inquiries.
• Demonstrated mastery of customer service call script within specified timeframes.
• Addressed customer service inquiries in a timely and accurate fashion.
• Maintained up-to-date records at all times.
• Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
• Built customer loyalty by placing follow-up calls for customers who reported product issues.
• Formulated and enforced Service Center policies, procedures and quality assurance measures.

• Provided accurate and appropriate information in response to customer inquiries.
• Demonstrated mastery of customer service call script within specified timeframes.
• Maintained up-to-date records at all times.
• Built customer loyalty by placing follow-up calls for customers who reported product issues.
• to to equipment.
• to service.
• to bank.

• Provided accurate and appropriate information in response to customer inquiries.
• Demonstrated mastery of customer service call script within specified timeframes.
• Maintained up-to-date records at all times.
• Built customer loyalty by placing follow-up calls for customers who reported product issues.

• Improved formulas and processes to increase efficiency.Tested samples for various chemical analyses.Drafted reports on all test and research results.Evaluated and inspected incoming raw materials.Maintained up-to-date records of product technical data sheet and certificate of analysis.

• Janitor / Industrial cleaning Spot cleaned carpets using industrial carpet cleaner.
• Hand dusted and wiped clean office furniture, fixtures and window sills.
• Swept and damp-mopped private stairways and hallways.
• Cleaned the exterior surfaces of lighting fixtures, including glass and plastic enclosures.
• Stripped floors using electrical cleaning equipment.
• Stripped floors using electrical cleaning Emptied and cleaned all waste receptacles.
• Stocked toilet tissue and paper towels, as well as other restroom supplies.

Delivered excellent customer service by greeting and assisting each customer.Addressed customer inquiries and resolved complaints.Stocked and restocked inventory when shipments were received.Reorganized the sales floor to meet company demands.Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.Maintained daily record of all transactions.Trained staff to deliver outstanding customer service.

• Assisted customers with store and product complaints.
• Following a plan-o-gram to stock items from shipment.
• Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
• Prevented store losses using awareness, attention to detail and integrity.
• Trained new employees.
• Achieved high sales percentage with consultative, value-focused customer service approach.
• Worked as a team member performing cashier duties, product assistance and cleaning.
• Responsible for ringing up customers in a timely manner and guaranteeing high level of customer Managed cash stock and inventory balances accurately.

Scheduled and directed staff in daily work assignments to maximize productivity.Efficiently resolved problems or concerns to the satisfaction of all involved parties.Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.Minimized loss and misuse of equipment through proper restaurant supervision and staff training.Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.