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maintenance technician resume example with 11+ years of experience

JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

Accomplished service expert committed to quality service. Ethical and professional. Seeking to assist a new customer service department in creating and reaching service goals.

Skills
  • Troubleshooting strength
  • Codes compliance
  • Power and hand tool use
  • Understanding schematics
  • Mechanical aptitude
  • Equipment repair
Experience
05/2019 to 07/2020 Maintenance Technician Housing Trust Group | Titusville, FL,
  • Diagnosed and repaired mechanical issues.
  • Contributed to operational quality and efficiency via instrumental calibration, application of quality controls and implementation of maintenance functions.
  • Installed new systems, replacement parts and components to maintain proper operation.
  • Collaborated with building managers to assess ongoing needs and plan preventative maintenance schedules.
  • Inspected electrical components to identify defects and hazards and to make necessary adjustments.
  • Performed routine inspection and maintenance of equipment.
  • Repaired leaking faucets, clogged toilets and other equipment to keep bathrooms fully functional.
  • Maintained available parts, tools and materials inventory to stay able to respond promptly to issues.
  • Evaluated systems in use to uncover problems, complete maintenance and recommend solutions.
  • Changed HVAC filters and cleaned condensation drains to perform preventative maintenance on HVAC systems.
  • Routinely inspected equipment for preventive and emergency maintenance needs.
  • Diagnosed equipment malfunctions and completed repairs to restore equipment and maintain uptime.
  • Operated hand and power tools to complete repairs.
  • Contacted vendors to ascertain and procure necessary equipment and tools needed to successfully complete jobs.
  • Mentored junior maintenance professionals to provide instruction on correct repair procedures.
09/2018 to 05/2019 Service Manager Aim Nationallease | Columbus, OH,
  • Defined department objectives and monitored performance.
  • Collaborated with customers to discuss service needs and offer available solutions.
  • Enforced adherence to customer service standards to foster satisfaction and retention.
  • Communicated changes from management to inform and educate department employees.
  • Oversaw service department budget and informed management of discrepancies.
  • Improved customer satisfaction rates by listening to complaints and finding appropriate ways to solve problems.
  • Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
  • Resolved customers issues by providing timely and effective solutions.
  • Monitored employee performance through effective data analysis of efficiency and key metrics.
10/2008 to 09/2018 Assistant Manager Us Storage Centers | Pasadena, TX,
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Planned and prepared workflow schedules, delegating tasks for 50+ member team.
  • Cultivated customer loyalty by training team members in industry-leading service standards.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Increased annual sales by driving operational efficiencies and building customer rapport to foster loyalty.
  • Analyzed trends, identifying consumer demand and forecasting seasonal trends.
  • Evaluated employee performance and developed improvement plans.
  • Completed inventory audits to identify losses and project future demands.
  • Produced monthly sales and performance reports, supporting operational planning and strategic decision making.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Supported sales management initiatives to optimize business development.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Coached and mentored employees by delivering training, guidance and performance monitoring.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
  • Managed personnel scheduling, facilitating adequate coverage to meet demand.
  • Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.
  • Delegated daily tasks to team members to optimize team productivity.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
Education and Training
Expected in 04/2007 High School Diploma | Lafayette High School, Lafayette, LA GPA:

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Resume Overview

School Attended

  • Lafayette High School

Job Titles Held:

  • Maintenance Technician
  • Service Manager
  • Assistant Manager

Degrees

  • High School Diploma

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