Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Service-oriented Front Desk Agent with 9 years of experience providing unparalleled service to guests. Delivers pleasant and comfortable guest experiences. Well-versed in managing reservations and group events.

Well-rounded [Job Title] committed to interacting with guests and resolving issues to propel customer satisfaction. Smoothly resolves issues, greets guests and oversees reception at busy establishments. Polished and tolerant when handling high-stress situations using appropriate responses. Upbeat [Job Title] with experience attending to customer needs and requests while maintaining smooth front reception operations. Polite and well-spoken when anticipating and addressing needs of guests and coworkers. Offers background delivering first-rate customer service. Positive and upbeat [Job Title] successful at balancing guest and business needs. Well-organized in managing check-in and check-out procedures and coordinating services with diverse team members. Good multitasking, planning and communication skills.

  • Credit and cash payments
  • Safety and security procedures
  • Guest amenities
  • Transportation information
  • Hospitality services
  • Keenness of insight
  • Listening skills
  • Oral and written communications
  • Administrative skills
  • Reservations
  • Team oversight
  • Fluent in [Language] and [Language]
02/2013 to Current
Maintenance Technician Lloyd Companies Sioux Falls, SD,
  • Operated hand and power tools to complete repairs.
  • Maintained clear and safe workspace areas to meet OSHA standards.
  • Installed new systems, replacement parts and components to maintain proper operation.
  • Performed basic carpentry tasks, including installing shelves, hooks and closet rods to meet customer needs.
  • Performed performance and safety inspections on equipment and machinery to maintain operational baseline.
  • Collaborated with building managers to assess ongoing needs and plan preventive maintenance schedules.
  • Responded to personnel queries and troubleshooting requests to provide repair services to improve operations.
  • Replaced wall sockets, ran lines and completed basic carpentry to finish installations.
  • Contacted vendors to procure equipment and tools to meet organizational demand.
  • Updated documentation for recordkeeping and customer use.
  • Worked with outside vendors to prepare for large system installations and complex repairs.
05/2010 to 06/2013
Shuttle Bus Driver Accor Hotels Telluride, CO,
  • Adhered to schedules and safety protocols to enhance transportation service.
  • Operated bus professionally and interacted with passengers to foster pleasant rides.
  • Drove established routes and maintained knowledge of streets and stops to deliver positive passenger experiences.
  • Followed schedules and routes to maintain timely arrivals and departures.
  • Transported passengers on predetermined routes while obeying traffic regulations.
  • Obeyed DOT rules and regulations and local laws and stipulations to maximize safety.
  • Supported riders with disabilities by operating transportation assistance equipment.
  • Used navigation equipment and two-way radio while focused on safety and efficiency.
  • Helped elderly and disabled passengers board and exit bus.
  • Provided route, schedule and fare information to passengers.
  • Completed accident and incident reports accurately and legibly at end of scheduled shifts.
  • Followed safety procedures resulting in [Number]% fewer accidents.
  • Maintained safe driving habits to protect property and general public on roadways.
  • Kept shuttle and reception areas clean and organized.
  • Answered questions and provided insight into local attractions and facility amenities.
  • Received and submitted passenger fares.
05/2005 to 04/2009
Front Desk Agent Xanterra Parks & Resorts Keystone, SD,
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Completed end-of-day reporting and balanced registers to maintain financial accuracy.
  • Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
  • Posted charges, updated accounts and issued bills to departing guests.
  • Received incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
  • Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
  • Arranged special accommodations for guests to maintain optimal satisfaction.
  • Responded to inquiries and room requests made online, by phone or email.
  • Facilitated front desk operations for busy high-volume hotel.
  • Coordinated with internal departments to handle wide range of guest needs.
  • Drafted and maintained incident reports, daily activity logs and other documents requested by management.
  • Explained and pointed out property details to guests, including dining areas, pool, spa and fitness center.
  • Input customer data into reservation software and made immediate updates to reflect room changes.
  • Supervised daily operations of hotel front desk in absence of manager.
  • Created and optimized employee schedules for shift coverage.
  • Informed travelers of hotel security features and offered details regarding safety processes and procedures.
Education and Training
Expected in 09/2009
Bachelor of Science: Hotel Management
UTESA - Dominican Republic,

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Job Titles Held:

  • Maintenance Technician
  • Shuttle Bus Driver
  • Front Desk Agent


  • Bachelor of Science

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