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Service-oriented Front Desk Agent with 9 years of experience providing unparalleled service to guests. Delivers pleasant and comfortable guest experiences. Well-versed in managing reservations and group events.
Well-rounded [Job Title] committed to interacting with guests and resolving issues to propel customer satisfaction. Smoothly resolves issues, greets guests and oversees reception at busy establishments. Polished and tolerant when handling high-stress situations using appropriate responses. Upbeat [Job Title] with experience attending to customer needs and requests while maintaining smooth front reception operations. Polite and well-spoken when anticipating and addressing needs of guests and coworkers. Offers background delivering first-rate customer service. Positive and upbeat [Job Title] successful at balancing guest and business needs. Well-organized in managing check-in and check-out procedures and coordinating services with diverse team members. Good multitasking, planning and communication skills.
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- Operated hand and power tools to complete repairs.
- Maintained clear and safe workspace areas to meet OSHA standards.
- Installed new systems, replacement parts and components to maintain proper operation.
- Performed basic carpentry tasks, including installing shelves, hooks and closet rods to meet customer needs.
- Performed performance and safety inspections on equipment and machinery to maintain operational baseline.
- Collaborated with building managers to assess ongoing needs and plan preventive maintenance schedules.
- Responded to personnel queries and troubleshooting requests to provide repair services to improve operations.
- Replaced wall sockets, ran lines and completed basic carpentry to finish installations.
- Contacted vendors to procure equipment and tools to meet organizational demand.
- Updated documentation for recordkeeping and customer use.
- Worked with outside vendors to prepare for large system installations and complex repairs.
- Adhered to schedules and safety protocols to enhance transportation service.
- Operated bus professionally and interacted with passengers to foster pleasant rides.
- Drove established routes and maintained knowledge of streets and stops to deliver positive passenger experiences.
- Followed schedules and routes to maintain timely arrivals and departures.
- Transported passengers on predetermined routes while obeying traffic regulations.
- Obeyed DOT rules and regulations and local laws and stipulations to maximize safety.
- Supported riders with disabilities by operating transportation assistance equipment.
- Used navigation equipment and two-way radio while focused on safety and efficiency.
- Helped elderly and disabled passengers board and exit bus.
- Provided route, schedule and fare information to passengers.
- Completed accident and incident reports accurately and legibly at end of scheduled shifts.
- Followed safety procedures resulting in [Number]% fewer accidents.
- Maintained safe driving habits to protect property and general public on roadways.
- Kept shuttle and reception areas clean and organized.
- Answered questions and provided insight into local attractions and facility amenities.
- Received and submitted passenger fares.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Completed end-of-day reporting and balanced registers to maintain financial accuracy.
- Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
- Posted charges, updated accounts and issued bills to departing guests.
- Received incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
- Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
- Arranged special accommodations for guests to maintain optimal satisfaction.
- Responded to inquiries and room requests made online, by phone or email.
- Facilitated front desk operations for busy high-volume hotel.
- Coordinated with internal departments to handle wide range of guest needs.
- Drafted and maintained incident reports, daily activity logs and other documents requested by management.
- Explained and pointed out property details to guests, including dining areas, pool, spa and fitness center.
- Input customer data into reservation software and made immediate updates to reflect room changes.
- Supervised daily operations of hotel front desk in absence of manager.
- Created and optimized employee schedules for shift coverage.
- Informed travelers of hotel security features and offered details regarding safety processes and procedures.
UTESA - Dominican Republic,
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School Attended
- UTESA
Job Titles Held:
- Maintenance Technician
- Shuttle Bus Driver
- Front Desk Agent
Degrees
- Bachelor of Science
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