Maintenance Technician Resume Example Northwest By Southern Hospitality

MAINTENANCE TECHNICIAN

Summary

Experienced Service Manager offering 20 years of experience in the RV industry. Proficient in business practices, standards of operation and customer needs. Able to set and maintain high expectations for all team members.

Skills

Customer service
Team building
Reporting and documentation
Coaching and mentorship
Staff management
Worksite safety
Process optimization

Employee performance evaluation
Project scheduling
Time management
Team management
Task delegation
Safety

Experience

Maintenance TechnicianAug 2009 to Dec 2019
Northwest By Southern Hospitality － Kennewick , WA

Responds to emergency cleaning requests hourly.
Evaluated systems in use to uncover problems, complete maintenance and recommend solutions.
Performed simple carpentry tasks, including installing shelves, hooks and closet rods to meet customer needs.
Operated hand and power tools to complete repairs.
Changed HVAC filters and cleaned condensation drains to perform preventative maintenance on HVAC systems.
Routinely inspected equipment for preventive and emergency maintenance needs.
Installed new systems, replacement parts and components to maintain proper operation.
Oversaw onsite safety compliance to safety regulations and OSHA standards.
Diagnosed equipment malfunctions and completed repairs to restore equipment
Rectified issues with minimal supervision and notified of problems that required resolution.
Replaced wall sockets, ran lines and completed basic carpentry to finish installations.
Cleaned buildings and property daily while adhering to all sanitation requirements.
Assessed property areas for damage caused by bad weather and repaired findings.
Performed routine inspection and maintenance of equipment.
Utilized drawings, blueprints and schematics of building and systems layout
Repaired leaking faucets, clogged toilets and other equipment to keep bathrooms fully functional.
Read blueprints and specifications to determine best methods t
Coordinated with outside vendors to prepare for large installations and complex repairs.
Contacted vendors to ascertain and procure necessary equipment and tools needed to successfully complete jobs.
Inspected alarm systems and monitors to comply with carbon monoxide and fire standards.
Fixed building systems and structural components using professional finishes.
Cleaned area and disposed of debris and trash to keep walkways clear for personnel and visitors.
Inspected electrical components to identify defects and hazards and to make necessary adjustments.
Dismantled equipment to access, remove and replace defective parts to maintain operability.
Used brushes, rollers, spray equipment and paint to paint variety of interior and exterior surfaces.
Performed custodial duties to maintain facility interior by shampooing carpets, washing walls, waxing and stripping floors and dusting furniture and fixtures.
Maintained available parts, tools and materials inventory to stay able to respond promptly to issues.

Service ManagerAug 2009 to Dec 2019
Almaco － Nevada , IA

Reviewed inventory levels and ordered supplies to keep product in stock.
Developed and monitored budgets for service department and informed dealership management of variances.
Directed team of service professionals focused on goals.
Optimized departmental processes
Enforced adherence to customer service standards to foster satisfaction and retention.
Pitched in to complete tasks during peak periods or employee absences.
Created written plans and obtained customer consent to proceed.
Improved customer satisfaction rates by listening to complaints and finding appropriate ways to solve problems.
Oversaw service department budget and informed management of discrepancies.
Defined department objectives and monitored performance.
Effectively communicated and analyzed issues with customers to provide satisfactory solutions.
Addressed order discrepancies and provided timely resolution.
Delivered motivating leadership and employee support to reduce personnel turnover
Praised employees for great work efforts and continuously delivered positive reinforcement and constructive criticism.
Created employee work schedules to keep all shifts properly staffed.
Recruited, hired and mentored service department personnel.
Hired, trained, developed and monitored performance of service department staff.
Established and oversaw department budgets for expenditures, materials and labor.
Prioritized and delegated daily work tasks to meet anticipated project goals.
Delivered continuous mentoring to improve skills and potential.
Resolved order discrepancies through research to keep inventory properly stocked and alleviate possible backordered items.
Collaborated with customers to discuss service needs and offer available solutions.
Model expected customer service standards to promote customer satisfaction, loyalty and retention.
Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
Maintained extremely low employee turnover through motivating leadership and employee support.
Monitored employee performance through effective data analysis of efficiency
Resolved customers issues by providing timely and effective solutions.
Forecasted goals and objectives for department and monitored employees' task progression for adherence to deadlines.
Communicated changes from management to inform and educate department employees.

RV TechnicianAug 2009 to Dec 2019
Rv Retailer － Boerne , TX

Tested and troubleshot equipment to locate source of problems and develop correction plans.
Operated heavy machinery to transport RVs to different locations.
Installed water heaters, furnaces and other equipment in RVs.
Completed preventive maintenance for customers to keep machines running at peak levels.
Reconstructed floors, walls and roofs to repair damage such as flooding.
Demonstrated full store expertise on merchandise locations, enabling optimum service to inquiring customers.
Cleaned RVs inside to give professional polish and excite customers about purchases.
Inspected RVs, including both camper and trailer models, to assess maintenance needs and identify faults.

Service AdvisorAug 2009 to Dec 2019
Illinois Tool Works － Camarillo , CA

Recommended additional, useful services to customers, which helped to increase overall sales.
Explained amount for expected services and provided detailed answers to customer questions.
Set up repair appointments with [Job Title]s to meet customer needs and resolve key concerns.
Used [Skill] and [Skill] to ascertain issues and provide swift, effective resolution.
Welcomed incoming individuals and ascertained needs by asking open-ended questions.
Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
Documented and scoped actions taken to resolve issues after service calls.
Contributed to business growth by confirming customer satisfaction with service and quality.
Immediately escalated incidents to remain compliant with company's standard procedures and processes.
Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers.
Supervised monetary transactions and changes while coordinating logistics to verify service dates.
Took full advantage of upsell opportunities with new and potential customers, resulting in $[Amount] in revenue generation.
Strengthened operational efficiencies by developing organizational filing systems for confidential customer records and reports.
Prevented key account losses by researching discrepancies for corrective action.
Trained [Number] new employees each quarter in procedures and policies in order to maximize team performance.
Provided advice and front-line expertise to internal committees in order to improve team, service and procedural standards.
Managed needs of [Type] customers in busy [Type] environment alongside team of [Number] customer relations professionals.
Expressed appreciation for patronage, inviting and encouraging customer return visits.
Replenished shelves to maintain adequate merchandise levels.
Routinely prepared and evaluated CRM reports to identify problems and areas for improvement.
Mentored junior team members and managed employee relationships.
Developed [Number] new customer prospects or referrals each [Timeframe].
Investigated technical issues using knowledge base and personal experience to complete timely resolutions.
Evaluated customer account information to assess current issues and determine potential solutions.
Shared detailed information regarding [Product or Service] options to help customers make decisions.
Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
Oversaw warranty counseling process to manage expense controls.
Contacted customers about potential service upgrades, new [Type] services and account changes.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
Worked with external [Type] representatives to address customer needs.
Worked with managers to develop service improvement initiatives.
Addressed [Number] website inquiries per day, converting [Number] into renewal customers.
Provided detailed monthly departmental reports and updates to senior management.
Upheld privacy and security requirements established by [Type] regulatory agencies.
Worked under strict deadlines and responded to service requests and emergency call-outs.
Completed diverse tasks on daily basis to serve customer needs, including processing and issuing money orders, managing returns and exchanges, and logging daily shipments.
Improved service quality and increased sales by developing strong knowledge of company's products and services.
Kept detailed records of customer accounts, including actions taken, issues resolved and [Type] information.
Coordinated [Action] with [Job title] teammates to carry out customer requests.
Cross-trained on [Type] and [Type] roles in order to provide skilled back-up for customer-facing teams.
Took special orders in person and over telephone, generating $[Amount] in additional revenue every month.
Maximized customer satisfaction by handling more than [Number] customer email and telephone interactions each day.
Answered customer questions and addressed concerns, resulting in [Number]% reduction in complaint calls.

Education and Training

High School Diploma1988North Gaston High School － City, State

Resume Overview

School Attended

North Gaston High School

Job Titles Held:

Maintenance Technician
Service Manager
RV Technician
Service Advisor

Degrees

High School Diploma 1988

Maintenance Technician Resume Example

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