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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Successful Operations Manager with extensive maintenance, inventory, logistics and technical personnel management experience. Established a record of superior leadership excellence within the U.S. Military and Civilian Sector. Track record includes technology implementations, use of best practice processes, implementation of quality initiatives, improvements in training effectiveness, and operational efficiency improvements. Possess extensive knowledge of principles, processes and techniques of trades and crafts. Has established a reputation for ability to take charge, orchestrate resources, regarding bringing systems on-line and keeping them operational, while efficiently guiding projects toward cost goals, completion deadlines, and functionality requirements.

  • Experience in organizing personnel into strategic teams to: (1) develop policy changes, (2) restructure departmental operations, (3) develop strategy for projects, (4) improve productivity and quality standards, and (5) establish and lead staff training programs to contribute to overall performance levels.
  • Efficient in coordinating staff and supervising operations, ensuring high levels of efficiency and productivity; providing employee supervision, training, support and evaluation.
Skills
  • Knowledge of contracts
  • Hand tools knowledge
  • Physically fit
  • Troubleshooting and diagnosis
  • OSHA guidelines
  • Blueprint understanding
  • Organizational skills
  • People skills
  • Grammar skills
  • Goal-oriented
  • Team management
  • Data management
  • Critical thinking
  • Training & Development
  • Working collaboratively
  • Active listening
Experience
05/2006 to Current
Maintenance Electrician Flex-N-Gate Corp Grand Prairie, TX,
  • Responsible for the Electrical maintenance and upkeep for electrical components, motors and lighting controls on all city owned properties.
  • Installs, maintains and repairs interior, exterior, overhead and underground low voltage and high voltage Electrical power distribution systems.
  • Knowledgeable in blueprint reading, operating and repairing Programmable logic control systems, repairing analytical devices, fiber optic equipment, fire alarm systems.
  • Operates special purpose vehicles and equipment.
  • Interacts and communicates both verbally and written with vendors, management and staff members.
  • Appointed as Shop Safety Representative.
  • Address and resolve worksite safety hazards to reduce risk.
  • Implements corrective actions within designated authority to resolve work problems.
  • Recommends solutions to staffing problems, engineering requirements, and work operations directed by other supervisor. Ensures safety equipment and protective clothing/gear are worn when mandated by regulations.
  • Reports any condition which might pose a hazard to safety or health to the appropriate authority as soon as possible after detection
12/2010 to 02/2022
Civil Engineering Chief Enlisted Manager Asrc Federal Holding Company Lanham, MD,
  • Managed and directed personnel resource activities and projects for a 94-member Civil Engineering team.
  • Served as Senior Enlisted Leader and advisor to the Unit Commander.
  • Oversaw and managed the Unit’s Material Internal Control (MICT) checklist.
  • Government Credit card APC primary representative for Squadron.
  • Managed the base comprehensive planning process and Manning Document.
  • Developed plans to bed down personnel, aircraft and associated support functions during contingency operations.
  • Managed resources, real property, CE Work Orders and programs using IEMS.
  • Served as Project Manager on various Deployments, doing project scooping and project managing at various sites OCONUS and CONUS.
  • Managed Unit during Deployment for Training (DFT) exercises, Operation Readiness Inspections, Contingency training exercises to include expedient damage repair, construction projects, maintenance, repair of facilities and utility systems, fire prevention and protection.
  • Responsible for activating and managing Civil Engineer (CE) Command and Control centers during peacetime, wartime and contingency Operations.
  • Managed recurring work program and provides non-technical automated assistance as needed.
  • Integral part of Command Staff ensuring effective management of UTA schedules and goals.
  • Assisted Unit Deployment Manager (UDM) with Status of Resources (SORTS) Report and ACES PR inputs.
  • Interacted and coordinated with other reserve components; ANG; Wing/Units, Public Affairs, Finance
  • Helped prepare fiscal year budgetary requirements and data calls for all Unit training program aspects.
  • Highly skilled in oral and written communications and individual counseling.
  • Determined the number and types of workers needed to accomplish specific projects.
  • Informed higher level supervisors of the need to revise work schedules and re-estimate labor and other resources.
  • Participated in meetings and discussions regarding initial planning of current and future work schedules, budget requests, staffing needs, estimates, and recommendations as to scheduling projected work.
07/2009 to 12/2010
Operations Management Superintendent Tennessee Air National Guard, 164th Airlift Wing City, STATE,
  • Supervised, managed and input all work requirements during the approval, processing, and completion stages to include; developing, planning, monitoring, and managing the work order priority programs, work order performance and status in the IWIMS and CEMAS systems for all Real Property Installed Equipment (RPIE).
  • Monitored work costs, schedules, and performance ensuring compliance with legal limits and/or Master Cooperative Agreements (MCA), MILCON projects, and support agreements. Prepared and process Bill of Materials (BOM), AF Form 1348-6, AF Form 2005, Statement of Work (SOW), AF Form 332, quality control forms and other required documents in support of CE maintenance, repair, and minor construction.
  • Monitored, input schedule/changes, and maintained all aspects of Recurring Work Program (RWP) for all RPIE.
  • Maintained comprehensive knowledge of local purchase, contract, procurement procedures, and Fiscal Law regulations.
  • Certifying official for military pay and leave documents.
  • Coordinated supply issues with the Logistics Readiness Squadron.
  • Implemented and managed the customer satisfaction program as the focal point for CE Customer service. Performed material management activities to include; inventory control, receipt, storage and issue of supplies and equipment.
  • Prepared and monitored budget requirements and the GPC program.
  • Operated computer and communications equipment to support work force activities during peacetime, wartime, and contingency operations.
  • Accomplished leader, skilled at maximizing employees skills and knowledge, to achieve highest performance goals.
  • Maintained productive relationships and communication channels across organization.
  • Monitored outcome measures, program outcomes, and performance improvement.
  • Directed program coordination and scheduling for 10+ personnel in all aspects of support through 3 high-profile inspections, exceeding command expectations; improved maintenance operations and documentation/records keeping resulted in an 85% in mobilization readiness.
12/2006 to 07/2009
Electrical Superintendent Tennessee Air National Guard, 164th Airlift Wing City, STATE,
  • Managed personnel and activities devoted to the installation, operation, maintenance and repair of interior and exterior electrical power distribution systems; Electrical power generating and control systems; Fire alarms and intrusion detection systems; Airfield lighting and Aircraft arresting systems.
  • Planned, directed, inspected and evaluated all Electrical activities.
  • Made on-site investigations of proposed work to determine resource requirements.
  • Prepared cost estimates for in-service work orders.
Education and Training
Expected in
: Certificate of Electrical Apprenticeship
IBEW Local 474 - Memphis, TN
GPA:
Expected in
: Biomedical Engineering
Southwest Community College - Memphis, TN,
GPA:
  • Completed 50 credit hours.
Expected in
: Business Administration
Atlanta Junior College - Atlanta, GA,
GPA:
  • Completed 64 credit hours.
Expected in
: Maintenance Production Management
Community College of Air Force - ,
GPA:
  • Completed 64 credit hours.
Expected in
: Professional Military Education
United States Air Force - ,
GPA:
  • Electrical Power line Specialist Course (1983)
  • Operations Management Journeyman Course (2011)
  • Chief Executive Course (CEC) (2013)
  • FM Body of Knowledge- Basic Course (2013)
  • Avionics Guidance / Control Specialist (2013)
Accomplishments
  • SNCO of the Month Sather AFB, Bagdad Iraq (2008)
  • Distinguished Graduate Award Operations Management Course (2006)
  • Recipient, John Meadows Spirit of Diversity Award Coors Brewing Company (2004)
  • Recipient, Minuteman Safety Award 164 Civil Engineering Unit (2004, 1999)
  • Distinguished Graduate Award NCOA Correspondence Course (1996)
  • Recipient, Outstanding NCO of the Year 164th Civil Engineering Unit (1995)
  • Distinguished Graduate Award Avionics Guidance and Control Systems Course (1991)
  • Apprentice of the Year Award IBEW Local 474 Electrical Apprenticeship Course (1991)
  • National Dean’s List Atlanta Junior College (1983)
Activities and Honors
  • Meritorious Service Medal
  • Air Force Commendation Meal
  • Air Force Achievement Medal
  • Army Achievement Medal
  • AF Good Conduct Medal
  • Air Reserve Forces Meritorious Service Medal
  • National Defense Service Medal
  • Armed Forces Expeditionary Medal
  • Iraq Campaign Medal
  • Global War On Terrorism Expeditionary Medal
  • Global War on Terrorism Service Medal
  • Humanitarian Service Medal
  • AF Overseas Ribbon Shorts
  • Air Force Expeditionary Service Ribbon with Gold Border
  • Armed Forces Reserve Medal with 1 ‘M’ Device
Additional Information

ASSIGNMENTS

1. Yokota AFB, Japan (October 2021-February 2022) - Project Manager NCOIC for Wing/CC. #1 construction project crisis action center renovation. Directed 4 crafts, 15 personnel in $4 million dollar renovation.

2. Oahu, Hawaii Camp Paumalu IRT Project (April 2021-August 2021) – Project NCOIC. Headed completion of 2.2-million-dollar Cabin and site construction for Girl Scout Camp. Coached and mentored 7 teams of 50 crew members in the field, resulting in greater productivity and efficiency. Also did site visit to do project scooping at other Girl Scout Camps off island.

3. Chabelley AB, Djibouti Africa (Jan-July 2018) - Senior Enlisted Leader (SEL) and Work Control Supervisor for CE Squadron in support of Operation Freedom Sentinel. Also assisted Project Manager in planning, documentation, implementation, and overall management of base wide projects.

4. AGR Temporary Tour of Duty (April 2014- Mar 2015) 164th CES, Memphis-CE Manager for ADOS support, Base Project Management support. Accomplished sub evaluations/comparisons of bids, scope review, and complete buy as requested by Project Manager.

5. Australia (Exmouth) (3-25 Sept 2013) – Lead Electrician. Planned, developed and installed Electrical system to Radar site construction.

6. Selected for Agriculture Development team (ADT) (Oct 2012- Feb 2013) to deploy to Afghanistan

7. Guantanamo Bay, Cuba (Jan – Jul 2011) – Work Control Supervisor (55 troops) in support of Operation Enduring Freedom

8. Bagdad, Iraq (Jan – Jun 2008) – Senior Electrical lead in support of Operation Iraq Freedom

9. Al Udeid AB, Qatar (Jul – Sept 2006) – Senior Electrical lead, evening shift in support of Operation Enduring Freedom

10. Diego Garcia (Aug 2004 – Feb 2005) – Work control Supervisor (working out of my career field) in support of Operation Enduring Freedom

11. Saudi Arabia (7-23 Nov 1999) – Electrician in support of Operation Enduring Freedom

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School Attended

  • IBEW Local 474
  • Southwest Community College
  • Atlanta Junior College
  • Community College of Air Force
  • United States Air Force

Job Titles Held:

  • Maintenance Electrician
  • Civil Engineering Chief Enlisted Manager
  • Operations Management Superintendent
  • Electrical Superintendent

Degrees

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