Luxury Wholesales Administrator & Quality Control Resume Example Frankl Trading Corp.

LUXURY WHOLESALES ADMINISTRATOR & QUALITY CONTROL

www.linkedin.com/in/ roy-zeenni-471957ab

Professional Summary

Accomplished administration & Business professional with a demonstrated history in management, sales operations, support and administration in general, Jewelry and luxury goods in particular, excellent time manager and creative problem solver with analytical approach, specialized in managing effectively and efficiently time-sensitive issues.

An empowering and receptive leader with aptitude for building team strengths as well as bringing proven organizational and customer relations skills and problem solving with a strong need to handle diverse business requirements, recognized consistently for performance excellence and contribution to success in the company.

Expert in analyzing, articulating and solving various problems dedicated to maintaining agility, responsiveness and efficiency of operations through researched strategies and processes.

Seeking a full time position in management and administration, business operations, wholesales operations, and quality control in a progressive organization that recognizes employee drive, dedication, and integrity for professional growth.

Skills

Product and service knowledge
B2B sales
Product promotions
MS Office
Customer service
Strategic Planning
E-Commerce
Administrative and Business Operations
Appraisal expertise
Diamond inspection skills
Bilingual communication
Forecast tracking
Data collection and analysis
Business administration
Invoice Processing
Stone selection

Strategic Planning
Customer oversight
Inventory management
Business planning
Quality Control
Forecasting
Sales Operations
Administrative Experience
Jewelry inspection skills
Verbal and written communication
Analytical problem solver
Organizational Skills
Cost-benefit analysis
Office administration
Reports and analysis
Merchandising

Work History

Luxury Wholesales Administrator & Quality Control | 05/2017 to 05/2020
Frankl Trading Corp. - Manhattan, NY

Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
Developed innovative marketing campaigns to increase engagement with target demographic and drive brand exposure.
Created effective strategies to target new markets after researching and analyzing competitor behavior.
Delivered engaging sales presentations to new clients, explaining technical information in simplified language to promote features and increase client base.
Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries.
Increased sales volume by expanding product line to new retailers, including warehouse clubs, such as Costco and Walmart.
Provided sales and marketing support through knowledge of targeted marketing and strategic sales.
Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets.
Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
Tracked and analyzed reports to determine needed improvements.
Collaborated with development teams, internal customers and product line management to verify delivery of desired quality requirements to distributors.
Developed and analyzed quality control processes and deliverables to determine present standards and establish recommended action plans.
Reported production malfunctions to managers and production supervisors.
Tracked quality issues with external customers, suppliers and internal workshop operations.
Maintained records related to sales, returns and inventory availability.
Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.

Jewelry Sales Consultant | 04/2016 to 06/2016
Antoine Saliba Jewelry - Byblos-Lebanon, Lebanon

Used consultative sales approach to understand customer needs and recommend relevant offerings.
Serviced existing accounts, obtained orders, and established new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors.
Adjusted content of sales presentations by studying type of sales outlet or trade factor.
Diamond consultation and valuation, including loose and mounted diamonds.
Focused on sales efforts by studying existing and potential volume of dealers.
Maintained professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks.
Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
Maintained organized, presentable merchandise to drive continuous sales.
Provided pricing information to customers regarding specific products.
Maximized customer retention by resolving issues quickly.
Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.

Retail Operations Coordinator | 01/2014 to 03/2016
Zeenni Jewelry And Goldsmith - Batroun, Lebanon

Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Exceeded sales goals by 30% and accomplished business objectives by inspiring staff and promoting target products.
Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
Answered product questions with up-to-date knowledge of sales and store promotions.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
Maintained inventory count, tracked usage and documented variances.
Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
Recorded information, shortages and discrepancies to keep records current and accurate.
Collaborated with team members to facilitate returns quickly and provide outstanding customer service.
Reviewed inventory and sales records to prepare reports for management and budget departments.
Maintained customers and vendors relations.
Maintained organized, presentable merchandise to drive continuous sales.

Education

Gemological Institute of America-New York - New York, NY | CAD/CAM CertificateJewelry Design, 07/2016

Gemological Institute of America-New York - New York, NY | Diamond Expertise CertificateGemology, 11/2015

Notre Dame University - Zouk-Mikhael-Lebanon | BBABusiness Management & Administration, 09/2014

Resume Overview

Companies Worked For:

Frankl Trading Corp.
Antoine Saliba Jewelry
Zeenni Jewelry And Goldsmith

School Attended

Gemological Institute of America-New York
Notre Dame University

Job Titles Held:

Luxury Wholesales Administrator & Quality Control
Jewelry Sales Consultant
Retail Operations Coordinator

Degrees

Gemological Institute of America-New York - New York , NY | CAD/CAM Certificate
Gemological Institute of America-New York - New York , NY | Diamond Expertise Certificate
Notre Dame University - Zouk-Mikhael-Lebanon | BBA

Luxury Wholesales Administrator & Quality Control Resume Example

Resume Score: 80%

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