Personable travel agent used to fast-paced, deadline-driven environments. Recognized consistently for performance excellence and contributions to success in relationship building and rapport.
Skills
Sales expertise
Complaint resolution
Inbound and Outbound Calling
Critical thinking
Self-motivated professional
Interpersonal communications
Organization and Time management
Upselling
Client Service
Compassion
Work History
Luxury and Groups Travel Advisor, 07/2019 - 08/2020 Washington Federal – Eagle, ID,
Handled generous amounts of data entry into internal systems and ensured it was relevant and accurate to customer and administrative needs.
Had ability to sell travel insurance and learn detailed coverage between companies and cross sell when needed.
Fielded calls while working remotely.
Booked transportation using booking engines and Sabre GDS, made hotel reservations, and collected payments to optimize trip planning.
Contacted preferred suppliers for air, hotel and ground transportation to receive incentives, upgrades and other amenities for clients.
Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
Researched cruises, airfare options and site-seeing options to best meet client expectations.
Attended training sessions, familiarization trips and site inspections to maintain current industry knowledge and gain insight into tourism trends.
Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
Supervised payments via credit and debit cards and handled all sensitive information with professionalism and discreteness.
Arranged travel accommodations for groups, couples, executives and special needs clients.
Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
Responded to clients' questions, issues and complaints and implemented appropriate solutions.
Maintained favorable working relationships with co-workers to foster and promote cooperative working environment.
Bank Teller, 07/2018 - 01/2020 Community Bank – City, STATE,
Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
Educated customers on use of banking website and mobile apps.
Sold and cross-sold bank products to new and existing customers.
Accessed computerized financial information to answer questions related to specific accounts.
Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
Answered telephone inquiries on banking products, including checking, savings, loans and lines of credit.
Managed 50-100 calls per day during transactional hours.
Membership Desk Associate, 02/2017 - 07/2018 Sam’s Club – City, STATE,
Sold credit cards and club membership by actively engaging with club customers.
Resolved customer issues and disputes in an objective and level headed manner.
Maintained clean, organized and well-stocked member service area.
Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
Recommended specific products and services in alignment with individual needs, requirements and specifications.
Recognized as top sales associate within first month for selling 50 credit cards within two shifts.
Education
: Accounting, Expected in - The State University of New York At Plattsburgh - Plattsburgh, New York, GPA:
Skills
Sales expertise
Complaint resolution
Inbound and Outbound Calling
Critical thinking
Self-motivated professional
Interpersonal communications
Organization and Time management
Upselling
Client Service
Compassion
Work History
Luxury and Groups Travel Advisor, 07/2019 - 08/2020 Tour-Aid Travel – Plattsburgh, NY
Handled generous amounts of data entry into internal systems and ensured it was relevant and accurate to customer and administrative needs.
Had ability to sell travel insurance and learn detailed coverage between companies and cross sell when needed.
Fielded calls while working remotely.
Booked transportation using booking engines and Sabre GDS, made hotel reservations, and collected payments to optimize trip planning.
Contacted preferred suppliers for air, hotel and ground transportation to receive incentives, upgrades and other amenities for clients.
Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
Researched cruises, airfare options and site-seeing options to best meet client expectations.
Attended training sessions, familiarization trips and site inspections to maintain current industry knowledge and gain insight into tourism trends.
Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
Supervised payments via credit and debit cards and handled all sensitive information with professionalism and discreteness.
Arranged travel accommodations for groups, couples, executives and special needs clients.
Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
Responded to clients' questions, issues and complaints and implemented appropriate solutions.
Maintained favorable working relationships with co-workers to foster and promote cooperative working environment.
Bank Teller, 07/2018 - 01/2020 Community Bank – Plattsburgh, NY
Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
Educated customers on use of banking website and mobile apps.
Sold and cross-sold bank products to new and existing customers.
Accessed computerized financial information to answer questions related to specific accounts.
Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
Answered telephone inquiries on banking products, including checking, savings, loans and lines of credit.
Managed 50-100 calls per day during transactional hours.
Membership Desk Associate, 02/2017 - 07/2018 Sam’s Club – Plattsburgh, NY
Sold credit cards and club membership by actively engaging with club customers.
Resolved customer issues and disputes in an objective and level headed manner.
Maintained clean, organized and well-stocked member service area.
Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
Recommended specific products and services in alignment with individual needs, requirements and specifications.
Recognized as top sales associate within first month for selling 50 credit cards within two shifts.
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