Livecareer-Resume
Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Personable travel agent used to fast-paced, deadline-driven environments. Recognized consistently for performance excellence and contributions to success in relationship building and rapport.

Skills
  • Sales expertise
  • Complaint resolution
  • Inbound and Outbound Calling
  • Critical thinking
  • Self-motivated professional
  • Interpersonal communications
  • Organization and Time management
  • Upselling
  • Client Service
  • Compassion
Work History
Luxury and Groups Travel Advisor, 07/2019 - 08/2020
Washington Federal Eagle, ID,
  • Handled generous amounts of data entry into internal systems and ensured it was relevant and accurate to customer and administrative needs.
  • Had ability to sell travel insurance and learn detailed coverage between companies and cross sell when needed.
  • Fielded calls while working remotely.
  • Booked transportation using booking engines and Sabre GDS, made hotel reservations, and collected payments to optimize trip planning.
  • Contacted preferred suppliers for air, hotel and ground transportation to receive incentives, upgrades and other amenities for clients.
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
  • Researched cruises, airfare options and site-seeing options to best meet client expectations.
  • Attended training sessions, familiarization trips and site inspections to maintain current industry knowledge and gain insight into tourism trends.
  • Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
  • Supervised payments via credit and debit cards and handled all sensitive information with professionalism and discreteness.
  • Arranged travel accommodations for groups, couples, executives and special needs clients.
  • Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
  • Responded to clients' questions, issues and complaints and implemented appropriate solutions.
  • Maintained favorable working relationships with co-workers to foster and promote cooperative working environment.
Bank Teller, 07/2018 - 01/2020
Community Bank City, STATE,
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
  • Educated customers on use of banking website and mobile apps.
  • Sold and cross-sold bank products to new and existing customers.
  • Accessed computerized financial information to answer questions related to specific accounts.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
  • Answered telephone inquiries on banking products, including checking, savings, loans and lines of credit.
  • Processed customer transactions promptly, minimizing wait times.
  • Managed 50-100 calls per day during transactional hours.
Membership Desk Associate, 02/2017 - 07/2018
Sam’s Club City, STATE,
  • Sold credit cards and club membership by actively engaging with club customers.
  • Resolved customer issues and disputes in an objective and level headed manner.
  • Maintained clean, organized and well-stocked member service area.
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
  • Recommended specific products and services in alignment with individual needs, requirements and specifications.
  • Recognized as top sales associate within first month for selling 50 credit cards within two shifts.
Education
: Accounting, Expected in
-
The State University of New York At Plattsburgh - Plattsburgh, New York,
GPA:
Skills
  • Sales expertise
  • Complaint resolution
  • Inbound and Outbound Calling
  • Critical thinking
  • Self-motivated professional
  • Interpersonal communications
  • Organization and Time management
  • Upselling
  • Client Service
  • Compassion
Work History
Luxury and Groups Travel Advisor, 07/2019 - 08/2020
Tour-Aid Travel Plattsburgh, NY
  • Handled generous amounts of data entry into internal systems and ensured it was relevant and accurate to customer and administrative needs.
  • Had ability to sell travel insurance and learn detailed coverage between companies and cross sell when needed.
  • Fielded calls while working remotely.
  • Booked transportation using booking engines and Sabre GDS, made hotel reservations, and collected payments to optimize trip planning.
  • Contacted preferred suppliers for air, hotel and ground transportation to receive incentives, upgrades and other amenities for clients.
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
  • Researched cruises, airfare options and site-seeing options to best meet client expectations.
  • Attended training sessions, familiarization trips and site inspections to maintain current industry knowledge and gain insight into tourism trends.
  • Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
  • Supervised payments via credit and debit cards and handled all sensitive information with professionalism and discreteness.
  • Arranged travel accommodations for groups, couples, executives and special needs clients.
  • Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
  • Responded to clients' questions, issues and complaints and implemented appropriate solutions.
  • Maintained favorable working relationships with co-workers to foster and promote cooperative working environment.
Bank Teller, 07/2018 - 01/2020
Community Bank Plattsburgh, NY
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
  • Educated customers on use of banking website and mobile apps.
  • Sold and cross-sold bank products to new and existing customers.
  • Accessed computerized financial information to answer questions related to specific accounts.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
  • Answered telephone inquiries on banking products, including checking, savings, loans and lines of credit.
  • Processed customer transactions promptly, minimizing wait times.
  • Managed 50-100 calls per day during transactional hours.
Membership Desk Associate, 02/2017 - 07/2018
Sam’s Club Plattsburgh, NY
  • Sold credit cards and club membership by actively engaging with club customers.
  • Resolved customer issues and disputes in an objective and level headed manner.
  • Maintained clean, organized and well-stocked member service area.
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
  • Recommended specific products and services in alignment with individual needs, requirements and specifications.
  • Recognized as top sales associate within first month for selling 50 credit cards within two shifts.

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Resume Overview

School Attended

  • The State University of New York At Plattsburgh

Job Titles Held:

  • Luxury and Groups Travel Advisor
  • Bank Teller
  • Membership Desk Associate

Degrees

  • Some College (No Degree)

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