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lush studio salon assistant resume example with 3+ years of experience

JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Capable salon assistant offering one year years of experience and drive to take on new role with growing salon. Focused on boosting customer numbers by maximizing satisfaction with knowledgeable, efficient service. Successful at building loyal clientele base.

Skills
  • Trained in hair coloring
  • Nail treatments
  • Waxing and hair removal techniques
  • Hair coloring and styling
  • Scalp health
  • Team building
  • Leadership
  • Communication
Experience
06/2021 to 12/2021 Lush Studio Salon Assistant Hyatt Hotels Corp. | Utica, MI,
  • Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
  • Backed up reception desk by answering phones, scheduling appointments and processing payments.
  • Collected payment from customers and scheduled next appointments.
  • Assessed inventory levels of salon retail products to maintain well-stocked stations.
  • Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
  • Recommended styles and treatments based on clients' needs and appearances.
  • Welcomed and greeted approximately 40 clients daily.
  • Fostered clean and sanitary work environment to protect customers and staff from infection.
  • Shampooed, conditioned and rinsed clients' hair.
  • Sanitized tools, followed safety standards and kept salon clean and safe.
05/2019 to 06/2020 Forever 21 Cashier Retail Rickelle Brown | City, STATE,
  • Maintained sales floor by restocking shelves, updating pricing information and managing inventory.
  • Explained return and exchange policy to enforce, and accepted merchandise for refunds or replacement with different items.
  • Followed company safety regulations to maintain safe work environment.
  • Monitored inventory stock levels for shopping bags and other supplies to prepare and maintain check-out area.
  • Operated cash register by adhering to POS system processes and procedures when ringing sales and tendering correct change and receipts.
  • Escalated customers' complaints or inquiries to management for immediate investigation and resolution.
  • Enforced dressing room rules to prevent vandalism and theft.
  • Maintained clean, orderly and well-stocked register area.
  • Engaged customers with friendly smile and knowledgeable support to promote sales and build loyalty.
  • Kept store presentable with regular cleaning and organization.
  • Processed customer purchases and returns via cash and credit card.
  • Built relationships with repeat customers to encourage loyalty.
  • Stocked merchandise and completed sales floor recovery tasks to maintain readiness for new customers.
  • Worked closely with front-end staff to assist customers.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Handled merchandise returns and exchanges, verifying eligibility of items and customers by examining pieces and receipts.
  • Met all physical requirements with regular standing, lifting and reaching to move heavy boxes and full merchandise racks.
  • Helped with purchases, locating items and signing up for rewards programs.
  • Delivered consistent and dedicated service through front-end customer engagement.
  • Asked detailed questions to determine appropriate items to fill customer needs.
  • Modeled customer service best practices to team members to promote positive guest experiences.
  • Constructed promotional, seasonal and discounted item displays to draw customer attention.
  • Reported damaged items and incorrect pricing to supervisor.
  • Recommended companion items to increase sales and revenue.
  • Increased sales by suggesting specific complementary items to customers.
06/2017 to 12/2018 Waitress Kenny | City, STATE,
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
  • Stocked server areas with supplies before, during and after shifts.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Minimized customer wait times by taking and filling large volume of orders each day.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Prepared salads, appetizers and garnishes to assist kitchen staff.
  • Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
  • Increased sales of high margin menu items through effective upselling.
  • Updated customers on menu changes and new food and beverage offerings to maintain quality service relationships.
  • Assisted kitchen staff with food counts by determining number of items required for complete service.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Developed strong and lasting resident relationships.
  • Greeted newly seated guests promptly, filled water glasses and brought bread to table.
  • Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
  • Implemented sanitary food handling, holding and service protocols.
  • Completed opening and closing checklists to facilitate smooth restaurant operations.
  • Set up tables and counters to prepare dining and serving areas.
  • Relayed orders and special requests to cooks.
  • Calculated charges, issued table checks and collected payments from customers.
  • Provided timely checks on guest needs and brought requests.
  • Restocked tables, wait staff areas and order staging areas.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Cross-trained as host and helped with tasks such as greeting diners and escorting guests.
  • Inventoried food supplies to determine needs and replenish stations.
  • Refilled drinks at five tables throughout service areas, checking in with diners about specific needs.
  • Monitored [five] dining rooms for safety and customer needs, upholding high standards for service and experiences.
  • Provided exceptional service to high volume of daily customers.
Education and Training
Expected in 06/2015 High School Diploma | Stark Weather , Canton , Mi GPA:

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Resume Overview

School Attended

  • Stark Weather

Job Titles Held:

  • Lush Studio Salon Assistant
  • Forever 21 Cashier Retail
  • Waitress

Degrees

  • High School Diploma

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