(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary

Experienced CSA with over 2 years of experience in retail. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits. Enthusiastic Head Cashier eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of sales and policy and training in management. Motivated to learn, grow and excel in any work place environment.

  • Employee training
  • Staffing requirements
  • Team leadership
  • Customer relations
  • Conflict resolution
  • Team Player
  • Reliable
  • Decisive
  • Credit card transactions
  • Accurate money handling
  • Goal-oriented
  • Strong work ethic
  • Opening and closing procedures
  • Superior organization ability
  • Retail merchandising specialist
  • Computer literate
  • Retail sales
  • Outstanding interpersonal skills
  • Personable
  • Basic administrative knowledge
  • Upselling techniques
  • Sales experience
  • Customer-oriented
  • Friendly demeanor
  • Stocking
  • Merchandising
  • Detail-oriented
  • Sales Training
  • Scheduling
  • Product Knowledge
  • Performance Appraisals
  • Maintaining store appearance
  • Product restocking
  • Cash handling
  • Customer assistance
  • Check cashing
  • Refunds and exchanges
  • Cleanliness
  • Security monitoring
  • Multi-tasking ability
Boonsboro High School Boonsboro, MD Expected in 07/2009 High School Diploma : - GPA :
Work History
Total Wine - Lowes Pro CSA
Fairview Heights, IL, 10/2018 - Current

Currently I work at Pro Services.
I excel at Customer Service with proven results by winning 3 separate awards for having an above 90% average satisfaction rating with our customers. I am a highly motivated individual with a contagious smile. Working in Pro Services I have the opportunity to showcase my outstanding customer service abilities by assisting, on a daily basis, my commercial customers. Part of my responsibilities is to drive leads, which in turn drives sales for our company by allowing us the opportunity to build relationships with new customers. I have numerous years of experience team building so that our ever expanding customer base is cared for by a strong, highly motivated, capable team of leaders who have the customers and the businesses best interest at heart. Other responsibilities expected of me are :

  • Coordinated with Pro Service Specialist team in developing project plans for prioritized initiatives.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Worked with Business/Contractor customers to understand requirements and provide exceptional service.
  • Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings.
  • Investigated and resolved customer complaints to foster satisfaction.
  • Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
  • Assisted customers with locating and choosing merchandise in any store department.
  • Returned change and currency and processed debit and credit card payments with 100% accuracy rate, winning Cashier of the Month 3 times.
  • Educated customers on promotions to enhance sales.
  • Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Assisted customers by answering questions and fulfilling requests.
  • Trained new associates on cash register operations.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Developed and nurtured lasting relationships with clients through dedicated assistance.
Bambinelli's Family Italian Restaurant - Head Cashier
Berkshire Historical, GA, 10/2018 - Current

My ability to handle numerous responsibilities at one time is like no other. On a daily basis I would need to give loans, unlock prices, handle customer complaints, answer and direct phone calls, run registers, unlock merchandise for customers, keep a timely lunch schedule for more than 10 associates, open and close the store on time, all while maintaining a clean, safe, and stocked front end. I was able to handle the responsibilities while continuing to elevate the Lowes name. I would receive multiple compliments per week about my work performance from customers I had assisted in the form of surveys. I won multiple awards like RWD leader, most surveys with ratings of 10, cashier of the month, and the ever sought after 'red star' twice. As a head cashier I more than quadrupled the expectation for EPP sales. My presence on the sales floor and as a leader for the front end is tangable. I am able to showcase my electric personality and give customers superb customer service while flawlessly maintaining multiple responsibilities. Some of which are:

  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Performed store opening, closing and shift change actions, including completing accurate shift change logs, to keep operations efficient and current.
  • Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Resolved escalated customer disputes with special actions such as discounts.
  • Increased customer loyalty and retention.
  • Evaluated professionalism of checkouts every month and kept team members on top of cleaning tasks.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Directed team of 20 cashiers to maximize performance and deliver exceptional service to every customer.
  • Educated customers on promotions to enhance sales.
  • Analyzed purchases for signs of fraud.
  • Displayed new stock and rotated existing products.
  • Received and processed customer payments.
  • Assisted customers by answering questions and fulfilling requests.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Set and updated employee schedules based on expected customer needs to meet coverage demands while controlling labor costs.
  • Served needs of more than 300 customers in busy retail environment.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Counted cash in register drawer at beginning and end of shift.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Verified over $300 of cash and credit payments daily.
  • Assisted customers with locating and choosing merchandise in any store department.
Mike's Crab House - Server
City, STATE, 09/2009 - 07/2013
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
  • Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers.
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
  • Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
  • Served needs of more than 30 customers in busy restaurant environment.
  • Checked identification to enforce age requirement for alcoholic beverages.
  • Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
  • Greeted and maintained relationships with regular customers.

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School Attended

  • Boonsboro High School

Job Titles Held:

  • Lowes Pro CSA
  • Head Cashier
  • Server


  • High School Diploma

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