Experienced CSA with over 2 years of experience in retail. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits. Enthusiastic Head Cashier eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of sales and policy and training in management. Motivated to learn, grow and excel in any work place environment.
Currently I work at Pro Services.
I excel at Customer Service with proven results by winning 3 separate awards for having an above 90% average satisfaction rating with our customers. I am a highly motivated individual with a contagious smile. Working in Pro Services I have the opportunity to showcase my outstanding customer service abilities by assisting, on a daily basis, my commercial customers. Part of my responsibilities is to drive leads, which in turn drives sales for our company by allowing us the opportunity to build relationships with new customers. I have numerous years of experience team building so that our ever expanding customer base is cared for by a strong, highly motivated, capable team of leaders who have the customers and the businesses best interest at heart. Other responsibilities expected of me are :
My ability to handle numerous responsibilities at one time is like no other. On a daily basis I would need to give loans, unlock prices, handle customer complaints, answer and direct phone calls, run registers, unlock merchandise for customers, keep a timely lunch schedule for more than 10 associates, open and close the store on time, all while maintaining a clean, safe, and stocked front end. I was able to handle the responsibilities while continuing to elevate the Lowes name. I would receive multiple compliments per week about my work performance from customers I had assisted in the form of surveys. I won multiple awards like RWD leader, most surveys with ratings of 10, cashier of the month, and the ever sought after 'red star' twice. As a head cashier I more than quadrupled the expectation for EPP sales. My presence on the sales floor and as a leader for the front end is tangable. I am able to showcase my electric personality and give customers superb customer service while flawlessly maintaining multiple responsibilities. Some of which are:
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