Lowes Pro CSA Resume Example

My ability to handle numerous responsibilities at one time is like no other. On a daily basis I would need to give loans, unlock prices, handle customer complaints, answer and direct phone calls, run registers, unlock merchandise for customers, keep a timely lunch schedule for more than 10 associates, open and close the store on time, all while maintaining a clean, safe, and stocked front end. I was able to handle the responsibilities while continuing to elevate the Lowes name. I would receive multiple compliments per week about my work performance from customers I had assisted in the form of surveys. I won multiple awards like RWD leader, most surveys with ratings of 10, cashier of the month, and the ever sought after 'red star' twice. As a head cashier I more than quadrupled the expectation for EPP sales. My presence on the sales floor and as a leader for the front end is tangable. I am able to showcase my electric personality and give customers superb customer service while flawlessly maintaining multiple responsibilities. Some of which are:

• Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
• Mentored new team members on POS system operation, customer service strategies and sales goals.
• Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
• Performed store opening, closing and shift change actions, including completing accurate shift change logs, to keep operations efficient and current.
• Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
• Resolved escalated customer disputes with special actions such as discounts.
• Increased customer loyalty and retention.
• Evaluated professionalism of checkouts every month and kept team members on top of cleaning tasks.
• Restocked, arranged and organized merchandise in front lanes to drive product sales.
• Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
• Directed team of 20 cashiers to maximize performance and deliver exceptional service to every customer.
• Educated customers on promotions to enhance sales.
• Analyzed purchases for signs of fraud.
• Displayed new stock and rotated existing products.
• Received and processed customer payments.
• Assisted customers by answering questions and fulfilling requests.
• Processed POS transactions, including checks, cash and credit purchases or refunds.
• Set and updated employee schedules based on expected customer needs to meet coverage demands while controlling labor costs.
• Served needs of more than 300 customers in busy retail environment.
• Monitored self-checkout systems and provided assistance or intervention where required.
• Counted cash in register drawer at beginning and end of shift.
• Maintained current knowledge of store promotions and highlighted sales to customers.
• Verified over $300 of cash and credit payments daily.
• Assisted customers with locating and choosing merchandise in any store department.

• Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
• Kept register accurate through correct billing, payment processing and cash management practices.
• Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
• Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers.
• Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
• Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
• Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
• Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
• Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
• Served needs of more than 30 customers in busy restaurant environment.
• Checked identification to enforce age requirement for alcoholic beverages.
• Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
• Greeted and maintained relationships with regular customers.