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Lounge Agent Resume Example

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LOUNGE AGENT
Professional Summary

Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Committed and hardworking at Dunkin' Donuts with more than 3 years of experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver capable of helping customers with various needs and getting support from managers for complex issues. Friendly shift leader enjoys creating memorable beverages for customers in busy establishments. Well-educated in all types of brews and known for engaging people from all cultures and backgrounds. Enthusiastic demeanor coupled with ability to stay composed during peak periods. Experienced Dunkin' Donuts well-versed in different food service positions. Maximized guest satisfaction with frequent attention to table needs. Knowledgeable about safe food handling and sanitation standards. Cheerful shift leader always ready to help team members by taking on additional tasks. Skilled at making customers feel welcome and answering any concerns. Efficiently maintain all service standards and follow safe service regulations. In addition, attentive Childcare professional offering more than 2 years of experience caring for up to children. Positive role model focused on supporting development and teaching new skills.

Skills
  • Time management
  • Attention to detail
  • Following directions
  • Friendly personality
  • Maintaining safe environment
  • Planning physical activities
  • Childcare
  • Volleyball player
  • Problem solving and organizational.
  • Work under pressure.
Work History
Lounge Agent, 08/2019 to Current
Company Name – City, State
  • Managed quality assurance program including on site evaluations, internal audits and passenger surveys.
  • Increased passenger satisfaction and repeat business through relentless pursuit of resolutions to problems arising from service, protecting company reputation and loyal client base.
Babysitter, 08/2016 to Current
Company Name – City, State
  • Assisted children with homework assignments and special projects across different subjects to promote academic success.
  • Balanced playtime and limited screen time to optimize types of stimulation and support development of fine motor, gross motor and cognitive skills.
  • Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
  • Led indoor and outdoor activities and steered children away from dangers.
  • Reviewed and followed parent directions for all aspects of children's care.
  • Bathed, dressed and helped with teeth brushing to promote healthy personal hygiene and good oral health.
  • Maintained safe environments at all times.
  • Played games and read books to young children, limiting TV and mobile device time.
  • Offered positive and nurturing environments to support child social and emotional growth.
  • Maintained updated list of emergency contact information and child's health information to act quickly if emergencies occur.
Shift Leader, 05/2016 to 08/2019
Company Name – City, State
  • Mentored new team members on registers, meeting customer needs, maximizing group performance and maintaining high satisfaction with customers.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Cleaned floors regularly and used proper signs to warn customers of slippery surfaces.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Counted cash in register drawer to balance register at beginning and end of shift.
  • Served needs of many customers in a busy environment.
  • Cooked and assembled food by heating and baking items.
  • Took, gave change and verified over $100 of cash and credit payments daily, consistently maintaining accuracy and efficiency.
  • Prepared and submitted end-of-shift reports.
  • Wiped down counters and tables to prevent spread of germs.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales by more than 80%.
  • Created over 100 drinks in average shifts with consistently positive customer satisfaction scores.
Sales Manager, 01/2014 to 02/2016
Company Name – City, State
  • Assisted with marketing strategy creation and advertising initiatives to better promote facility to public.
  • Improved brand awareness by monitoring all marketing campaigns and fostering membership acquisitions and business development.
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Managed all purchasing, sales, marketing and customer account operations to ensure efficiency and performance.
Education
High School Diploma: 2018
North Arlington High School - City, State
  • Member of mathematic honor classes and science honor classes.
  • Member of volleyball club.
  • Received more than 3 honored certificates as a superior student.
Associate of Science: Civil Engineering, 05/2020
Bergen Community College - City, State
Bachelor of Science: Civil Engineering, Expected in 05/2022
New Jersey Institute of Technology - City, State
Additional Information

Fluent in Arabic, English, and can understand some Spanish.

Accomplishments

check-in agent at newark airport. scan passengers' passports and make sure they are in the right place.

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Resume Overview

School Attended

  • North Arlington High School
  • Bergen Community College
  • New Jersey Institute of Technology

Job Titles Held:

  • Lounge Agent
  • Babysitter
  • Shift Leader
  • Sales Manager

Degrees

  • High School Diploma : 2018
    Associate of Science : Civil Engineering , 05/2020
    Bachelor of Science : Civil Engineering , Expected in 05/2022

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