Lounge Agent Resume Example Newark Airpot - North Arlington, New Jersey

LOUNGE AGENT

Professional Summary

Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Committed and hardworking at Dunkin' Donuts with more than 3 years of experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver capable of helping customers with various needs and getting support from managers for complex issues. Friendly shift leader enjoys creating memorable beverages for customers in busy establishments. Well-educated in all types of brews and known for engaging people from all cultures and backgrounds. Enthusiastic demeanor coupled with ability to stay composed during peak periods. Experienced Dunkin' Donuts well-versed in different food service positions. Maximized guest satisfaction with frequent attention to table needs. Knowledgeable about safe food handling and sanitation standards. Cheerful shift leader always ready to help team members by taking on additional tasks. Skilled at making customers feel welcome and answering any concerns. Efficiently maintain all service standards and follow safe service regulations. In addition, attentive Childcare professional offering more than 2 years of experience caring for up to children. Positive role model focused on supporting development and teaching new skills.

Skills

Time management
Attention to detail
Following directions
Friendly personality
Maintaining safe environment

Planning physical activities
Childcare
Volleyball player
Problem solving and organizational.
Work under pressure.

Work History

Lounge Agent, 08/2019 to Current
Newark Airpot – Newark, NJ

Managed quality assurance program including on site evaluations, internal audits and passenger surveys.
Increased passenger satisfaction and repeat business through relentless pursuit of resolutions to problems arising from service, protecting company reputation and loyal client base.

Babysitter, 08/2016 to Current
Babysitter – North Arlington, NJ

Assisted children with homework assignments and special projects across different subjects to promote academic success.
Balanced playtime and limited screen time to optimize types of stimulation and support development of fine motor, gross motor and cognitive skills.
Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
Led indoor and outdoor activities and steered children away from dangers.
Reviewed and followed parent directions for all aspects of children's care.
Bathed, dressed and helped with teeth brushing to promote healthy personal hygiene and good oral health.
Maintained safe environments at all times.
Played games and read books to young children, limiting TV and mobile device time.
Offered positive and nurturing environments to support child social and emotional growth.
Maintained updated list of emergency contact information and child's health information to act quickly if emergencies occur.

Shift Leader, 05/2016 to 08/2019
Dunkin Donuts – Kearny, NJ

Mentored new team members on registers, meeting customer needs, maximizing group performance and maintaining high satisfaction with customers.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Cleaned floors regularly and used proper signs to warn customers of slippery surfaces.
Checked prices for customers and processed items sold by scanning barcodes.
Counted cash in register drawer to balance register at beginning and end of shift.
Served needs of many customers in a busy environment.
Cooked and assembled food by heating and baking items.
Took, gave change and verified over $100 of cash and credit payments daily, consistently maintaining accuracy and efficiency.
Prepared and submitted end-of-shift reports.
Wiped down counters and tables to prevent spread of germs.
Listened carefully to customer requests and created personalized, delicious beverages, which improved sales by more than 80%.
Created over 100 drinks in average shifts with consistently positive customer satisfaction scores.

Sales Manager, 01/2014 to 02/2016
Selling Stuff – Ciro, Egypt

Assisted with marketing strategy creation and advertising initiatives to better promote facility to public.
Improved brand awareness by monitoring all marketing campaigns and fostering membership acquisitions and business development.
Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Managed all purchasing, sales, marketing and customer account operations to ensure efficiency and performance.

Education

High School Diploma: 2018
North Arlington High School - North Arlington, NJ

Member of mathematic honor classes and science honor classes.
Member of volleyball club.
Received more than 3 honored certificates as a superior student.

Associate of Science: Civil Engineering, Expected in 05/2020
Bergen Community College - Paramus, NJ

Bachelor of Science: Civil Engineering, Expected in 05/2022
New Jersey Institute of Technology - Newark, NJ

Additional Information

Fluent in Arabic, English, and can understand some Spanish.

Resume Overview

Companies Worked For:

Newark Airpot
Babysitter
Dunkin Donuts
Selling Stuff

School Attended

North Arlington High School
Bergen Community College
New Jersey Institute of Technology

Job Titles Held:

Lounge Agent
Babysitter
Shift Leader
Sales Manager

Degrees

High School Diploma : 2018
Associate of Science : Civil Engineering , Expected in 05/2020
Bachelor of Science : Civil Engineering , Expected in 05/2022

Lounge Agent Resume Example

Resume Score: 80%

Resume Overview

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