Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Career Overview

Energetic customer relations professional who is goal oriented and consistently seeking opportunities for growth and increasing customer relations knowledge .Works effectively and productively.

Core Strengths
  • Customer Relations

Problem solver

Ethics and Integrity

Multi -tasker

Great communicaton skillset

  • Attention to detail

Time management

Proficiency with computer applications


Served in the United States Air Force with honorable discharge

10 years+ collections experience

10 years+ customer relations experience

4 years management experience/ Leadership skills

Work Experience
Loss Draft Associate, 12/2012 - 01/2015
American Heritage Federal Credit Union Fairless Hills, PA,
  • Deliver timely, accurate customer service and loss draft claim file handling Ensure the highest level of customer satisfaction Understand and adhere to documented ZCS business practices Meet productivity, quality, and availability standards as well as schedule adherence and attendance guidelines so as to assist in meeting client service levels Service incoming borrower/client inquiries and/or process all incoming correspondence, loss draft claim file handling and handle all client-specific issues Assist with other functions/departments as necessary Share accountability with the team for delivering service and quality to clients Work proficiently in all applicable applications and job functions.
Claims Representative / First Notice of Loss, 03/2011 - 12/2012
Overhead Door Corporation Roanoke, VA,
  • Evaluates claims of up to moderate complexity, which would include using one's intellect to interpret policy provisions and apply the policy language to individual claim losses and issues payments based upon the value of the individual claim loss, Discerns important file facts and documents all pertinent issues associated with individual claim files.
  • Determines liability on moderately complex claims by assessing the merits of individual claim files and applying the facts of the loss and tangible evidence to the representative's past experience and statutory case law, Analyzes a client's issues and communicates effectively, within all levels of the organization, any and all proposed solutions.
  • Seeks and implements resolutions for customers in individual claim files and overall insurance programs.
  • Verifies coverage and determines all applicable coverages for an individual claim file pertaining to a specific set of loss facts.
  • Interprets and complies with all regulatory mandates within individual jurisdictions.
  • Investigates the potential for recovery by examining the evidence of the loss and confirming the existence of.
Collector/ Finance Counselor, 11/2008 - 02/2011
Dll Financial Solutions Partner Des Moines, IA,

set up payment arrangements

collect on past due student debt

customer relations

multi tasking

inbound and outbound calls

Commercial Collector, 04/2003 - 07/2006
Conseco Finance City, STATE,
  • skip trace, inbound and outbound calls to businesses, collect on deliquent accounts, collecting balance in full,.
  • Customer Service Lead/ HelpTechnician.
customer service lead, 04/XXX - 04/2003
Alltel Communications City, STATE,
  • Use knowledge based system and other tools to deliver technical support solutions,Inbound and outbound calls Assist customers with device set up and device education Provide customer with logical trouble shooting to resolve operation issues Consistently meet or exceed productivity and quality goals Ability to analyze, diagnosis and resolve reported problems on hardware, software, OS, applications and device compatibility.
Legal Assistant / Collector, 03/2000 - 05/XXX
Frederick J Hannah & Associates City, STATE,
  • inbound and outbound calls, collect on delinquent accounts, set up payment arrangments, collect balance in.
  • full, skiptracing,retention.
Collector, 05/1998 - 03/2000
Nationwide Credit / American Express City, STATE,
  • skiptracing ,handle spanish accts,collect first party for american express client, inbound and outbound.
  • dialer,customer service.
Sergeant / Material Facilities Specialist-Logistics Supervisor, 09/1985 - 03/1993
  • procedures, accounting, stock and inventory control, producing waybills, principles of property accounting through manual or automated data processing (ADP), storage methods, warehouse control (receipt, issue, and disposal), materiel handling techniques, methods of preparing and maintaining supply records, manual and automated supply accounting systems, (supply, maintenance, transportation, and procurement), hazardous material and waste procedures;.
Educational Background
High School Diploma: , Expected in 1985
Killen High School - killeen , Tx
: , Expected in
Rio Salado Community College - Glendale, Az

accounting, accounting systems, ADP, Apollo, balance, benefits, hardware, client, clients, customer satisfaction, Customer Service, data processing, diagnosis, insurance, inventory control, law, OS, Oracle Financials, procurement, producing, quality, express, spanish, technical support, transportation, trouble shooting

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School Attended

  • Killen High School
  • Rio Salado Community College

Job Titles Held:

  • Loss Draft Associate
  • Claims Representative / First Notice of Loss
  • Collector/ Finance Counselor
  • Commercial Collector
  • customer service lead
  • Legal Assistant / Collector
  • Collector
  • Sergeant / Material Facilities Specialist-Logistics Supervisor


  • High School Diploma

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