Ability to prioritize, meet deadlines and work with minimal or no
supervision; comprehend complex programs; keep accurate/detailed records and
reports; exercise critical human relations skills; and maintain
confidentiality.
Logistics SupportJul 2010 to Current
Fairchild Freight LLC － Phoenix, AZ- Enter all loads and set up the pick-up and delivery schedules for all shipments.
- Enter new carriers, request insurance certificates and verify carriers in Safer Government website.
- All documents and coordination needed for border crossings on loads entering/exiting Canada and the US.
- Find company and dedicated owner operators loads when needed.
- Prioritizing customer requirements.
- Shipment management (traced and tracks all shipments to ensure on time and safe delivery of all loads).
- In-depth ability to think and act quickly, calmly, and accurately in an emergency and under stress.
- Train new staff in logistics operations, scheduling, set up carriers and customers, and administrative policies and procedures.
- Review performance and recommend additional training as needed.
Administrative AssistantJul 2008 to Nov 2009
Diversified Support Srvc, Inc － phoenix, az- Resources Department: Employee Benefits Provide administrative support to Department Managers, Department Leaders, and APS employees with Retirement, Employee Benefits and Employee Programs.
- Handle all employee information with the most confidence.
- Act as project manager for all aspects of semiannual Full Time Student Audit (1000 accounts) including proactive employee communication, examination of submitted documents to ensure compliance with federal regulations and corporate policies, updating People Soft with current information and follow-up.
- Perform functions to support the administration of corporate benefits for all lines of business enrollments, changes, and dependent documentation (7000 employees).
- Reconcile employee attendance time reporting.
- Run pay period queries and reports.
- Process employee status updates in People Soft, including onboarding, retention; address changes, direct deposit, and pension.
- Answer and provide information and solutions to multi-line incoming calls from employees, former employees and retirees regarding benefits programs, plans, and policies.
- Maintain working knowledge of departmental equipment (Fax machine, copier, color printer, and phone) to offer support and troubleshooting.
Payroll AdministratorFeb 2008 to Sep 2008
Parents Time-Out Inc － PHOENIX, AZ- Maintained and processed all payroll for employees (nannies).
- Established Direct Deposit acoounts as well as track & submit weekly payroll through online payroll processor.
- Managed record and enter hours worked, deduct cash advances, set up witholding W4&A4.
Office AssistantSep 2007 to May 2008
Boys & Girls Clubs of Greater Scottsdale － Phoenix, az- Provided daily office operations assist incoming visitors, payment transactions, assisted children in facility.
- Making the customer feel welcome and appreciated.
- Created systematic and reliable computerized student database, stil in use by facility.
- Upgraded the office filing system, to include new database and better management of records.
Assistant ManagerDec 1998 to Jan 1999
Erel Techology Co － ISTANBUL, TURKEY- Provided assistance to Regional Administrative Manager in the area of marketing, admisnistration, office services, information systems and annual activity planning.
- Developed and implemented more efficient procedures for office operations.
- Coordinated interviewing process between management and new hire candidates.
Reservation RepresenativeOct 1996 to Jan 1998
Richmond Hotel － ISTANBUL, TURKEY- Routinely applied knowladge of product and booking policies to provide excellent customer service and generate maxium sales.
- Responsible for processing room reservation by fax, phone, email and mail.
- Responded to incoming phone requests, assisted guests questions about rooms, amenities and rates.
- Collaborated with travel agencies, third party companies, maintaining good working report with all departmens.
- Used proper procedures to change or cancel reservations.
- Coordinating the convention and conference groups in block reservations.
- Provided daily communication, forecast of each day to upper management Trained interns in use of Fidelio Hotel Management Software.
Bachelor of Arts, Human Resources -In ProgressOttawa University － Phoenix, AZHuman Resources
Business AdministrationJuly 2009Glendale Community College － Glendale, AZ, USABusiness Administration
ESL2000Rutgers University － Newark, NJ
Associate of Arts, Hospitality1996Trakya University Turkey － EDIRNE, TURKEY
