Logistics Specialist /Motor Vehicle Operator Resume Example VA Hospital Of Pittsburgh

LOGISTICS SPECIALIST /MOTOR VEHICLE OPERATOR

Professional Summary

Customer-focused and adept in leading high-performance teams to enhance quality and safety processes to deliver successful logistics performance. Equipped with history of success working in stores,warehouses,stockroom and other storage facilities Background in applying new solutions to old problems to reach resolution and forward progress. Demonstrated strengths in anticipating foreseeable issues while remaining calm and focused on the end goal.

Skills

Exceptional interpersonal communication
Effective problem solver
Effective workflow management
Adherence to high customer service standards
Excellent time management skills
Skilled trainer
Customer-focused
Creative problem solver
MS Windows proficient
Strong client relations

Mediation capability
Exceptional communication skills
Shipping procedures understanding
Retail materials management
Shipping and receiving
Team management
First Aid/CPR
Operational improvement
Project organization

Work History

Logistics Specialist /Motor Vehicle Operator, 07/2019 to Current
VA Hospital Of Pittsburgh – Pittsburgh, PA

Achieved and maintained client satisfaction by ensuring prompt and courteous service.
Identified and analyze process lags and provided management with alternative ways to fulfill customer demand.
Coordinated with freight forwarder to provide vendor shipping details and obtain shipping updates.
Boosted in house client satisfaction ratings by 100% by providing effective solutions.
Achieved 100% reduction in delay time through on-time warehouse operations and deliveries.
Tracked and managed transfer paperwork such as packing lists.
Achieved team goals by guiding employees in coordinating and deploying best practices.
Oversaw complex projects for senior leaders by ensuring timely and cost-effective delivery.
Collaborated with shipping department staff to facilitate smooth materials returns to correct vendors.
Reviewed order data on a daily basis to verify transactions and shipping dates.
Transported medical and non medical supplies on regular basis.
Managed fuel distribution and completed weekly and monthly reports.
Managed and updated database detailing important information such as inventory,and accountabilty , using Vista and Microsoft Outlook.
Implemented Team Building Techniques to improve working conditions for all employees which fostered a work environment that maximized employee morale and engagement.

Psychiatric Nurses Assistant, 06/2012 to 07/2019
VA Pittsburgh Healthcare System – Pittsburgh, PA

Maintained accurate records of patient care, condition, progress and concerns.
Responded appropriately to the physical, emotional and developmental needs of patients.
Assisted patients with bathing, oral hygiene, grooming, feeding and elimination.
Helped patients move in and out of beds, baths, wheelchairs and automobiles.
Scheduled and accompanied clients to medical appointments.
Maintained a clean, healthy and safe environment.
Assisted with patient transfer and ambulation.
Performed clerical duties, such as word processing, data entry, answering phones and filing.
Maintained sanitary residents' and program rooms.
Followed safe lifting techniques and individual resident lifting instructions.
Transported patients to other areas of the hospital in wheelchairs and gurneys.
Assisted patients with ambulation and crutch walking.
Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
Answered patient calls for care and feeding.
Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease, and muscular dystrophy.
Assisted nurses with wound care for pressure ulcers, bed sores, and surgical site wounds.
Supported diagnostic procedures, assisted with technical nursing treatments and entered information in patient records and charts.
Provided objective data and routine aspects of patient care.
Reported any unusual circumstances in the patients' condition or environment.
Collects patient specimens and data, including vital signs, input/output and other delegated measurements.
Provided a comforting and soothing environment.
Helped residents programming goals and increase their independence.
Answered call lights and aided in patient comfort and safety by adjusting beds, lights, bed rails, pillows, patients' clothing and bedside tables/equipment.
Performed direct patient care aimed at increasing comfort, psycho, social and spiritual well-being by providing assistance with personal hygiene, physical comfort, nutrition, elimination, prevention of skin breakdown, rehabilitation and safety.
Took advantage of opportunities for continuing education, quality assurance and performance improvement activities.

Custodial Services Supervisor, 01/2004 to 03/2014
Jani-King International Inc. – Pittsburgh, PA

Implemented preventive maintenance practices and upheld equipment guidelines to reduce downtime.
Analyzed and identified equipment failure root causes and initiated correction actions.
Delegated tasks to carefully selected employees in alignment with resource management goals.
Maintained daily facility operations.
Supervised daily operations, including employee performance, preventive maintenance and safety.
Maintained excellent attendance record, consistently arriving to work on time.
Resolved client concerns, improved operations and provided exceptional client support.
Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.

Supervisor, 07/2000 to 01/2002
AMC Waterfront 22 – West Homestead, PA

Investigated and resolved customer inquiries and complaints in an empathetic manner.
Adhered to all confidentiality requirements at all times.
Met all customer call guidelines including service levels, handle time and productivity.
Solved unresolved customer issues.
Promptly responded to inquiries and requests from prospective customers.
Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
Strong leader of customer support staff.
Facilitated inter-departmental communication to effectively provide customer support.
Scheduled staff shifts to cover peaks and lulls in customer inquiries.
Trained staff on operating procedures and company services.
Identified individual development needs with appropriate training.
Followed-through on all critical inter-departmental escalations to increase customer retention rates.
Fostered an environment which encouraged continual process improvements.
Effective liaison between customers and internal departments.
Managed work flow to exceed quality service goals.
Maintained up-to-date knowledge of product and service changes.
Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
Cross-trained and backed up other customer service managers.

Education

Associate of Applied Science: Pre- Occupational Therapy /Minor in Nursing, 2007
Kaplan Career Institute - Pittsburgh, PA

Resume Overview

Companies Worked For:

VA Hospital Of Pittsburgh
VA Pittsburgh Healthcare System
Jani-King International Inc.
AMC Waterfront 22

School Attended

Kaplan Career Institute

Job Titles Held:

Logistics Specialist /Motor Vehicle Operator
Psychiatric Nurses Assistant
Custodial Services Supervisor
Supervisor

Degrees

Associate of Applied Science : Pre- Occupational Therapy /Minor in Nursing , 2007

Logistics Specialist /Motor Vehicle Operator Resume Example

Resume Score: 80%

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