Well-qualified and proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction and business goals. Experienced in customer service professional bringing 6 years of coordinating shipments, collaborating with freight carriers and managing customer needs. Meticulous, resilient and flexible in handling diverse issues. I am Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in every thing I do.
Skills
Spreadsheet tracking
Shipping Documentation
Customer service skills
Document preparation
Problem resolution
Business operations
Operational improvement
Operational efficiency
Deadline and scheduling management
Safety process analysis
Relationship development
Process improvement
Work History
Logistics & Scheduling Specialist , 06/2014 - Current Koch Industries, Inc. – Modesto, CA,
Coordinated dispatching of orders to accomplish daily delivery requirements.
Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints concerning work orders, invoices and shipments,.
Collaborated with shipping department staff to facilitate smooth materials returns to correct vendors.
Liaised between warehouse personnel and customer to facilitate account and operational needs.
Generated all documentation and information required for customer shipments.
Worked with customer Service top process and enter all customer orders into database and provided proactive customer service for all accounts.
Monitored and reported on transportation costs and properly filed shipping documents.
Reported customer feedback to management, including any signs of customer dissatisfaction.
Worked with vendors to schedule daily pickups and weekly deliveries.
Verified accurate account invoicing through collaboration with accounting department.
Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
Maintained department procedures manual detailing processing requirements for each individual account.
Tracked orders and notified customers of status or potential delays.
Handled high-volume paperwork to resolve invoicing and shipping problems.
Developed and deployed strategies to save time and expenses associated with goods movements.
Completed timely data entry of orders that have shipped to process for invoicing.
Printed tickets, picked orders, and set up shipping under tight deadlines.
Performed various administrative functions, including filing paperwork, delivering mail, sorting mail.
Maintained excellent attendance and keeping track of hourly and salary vacation and personal holiday request.
Update and report monthly Salaried time.
Assisted hourly employees sign up for yearly benefits.
Purchasing and Receiving Clerk , 06/2014 - Current Aimbridge Hospitality – Bourbonnais, IL,
Verified receipt of items by comparing items received to items ordered and resolved shipment order errors with suppliers.
Tracked inventory shipments and prepared spreadsheets detailing item information.
Communicated with vendors regarding inventory needs.
Standardized inventory monthly reporting and analysis and instituted corrective action for close-outs and out-of-stock items to keep inventory records current.
Create purchase orders in AX.
Entered receivers and completed reports.
Completed physical inventory counts each.
Safety Coordinator, 03/2020 - Current Lineage Logistics – Terrell, TX,
Attended Visual Felt Leadership Training.
Coordinate monthly safety meetings for our safety team to discuss how we can better improve on safety and follow up on pervious months concerns.
Implemented safety share comment box for hourly employees to voice safety concerns.
In Store Customer Service Associate , 03/2004 - 03/2011 Verizon Wireless – City, STATE,
Provided basic technical support for clients on wide range of company products.
Maintained accurate and current customer account data with manual forms processing and digital information updates.
Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Conferred with customers about concerns with products or services to resolve problems and drive sales.
Exceeded service objectives by applying proven customer service and sales best practices.
Managed customer relations and customer service through daily communication and interaction.
Evaluated account and service histories to identify trends, using data to mitigate future issues.
Informed customers about special promotions and provided detailed information for various products.
Advocated for customers and reported on observed areas for product or service improvement.
Helped customers daily by approaching conversations with positive attitude.
Offered advice and assistance to customers, paying attention to special needs or wants.
Issued receipts and processed refunds, credits, or exchanges.
Engaged customers on phone by greeting them, answering questions on products or services and asking questions to identify needs.
Recommended items to customers based on specific needs and explained features and benefits.
Greeted customers entering store and promoted sales or special programs.
Demonstrated items to customers and created customer awareness, interest and sales.
Assisted with price verifications and implemented adjustments for discounts or promotions.
Processed purchases and handled payment transactions using POS system.
Skilled using cash register including processing sales discounts and refunds.
Education
High School Diploma: , Expected in 06/1998 - Midland Valley High School - Graniteville, SC GPA:
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
