Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Well-qualified and proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction and business goals. Experienced in customer service professional bringing 6 years of coordinating shipments, collaborating with freight carriers and managing customer needs. Meticulous, resilient and flexible in handling diverse issues. I am Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in every thing I do.

  • Spreadsheet tracking
  • Shipping Documentation
  • Customer service skills
  • Document preparation
  • Problem resolution
  • Business operations
  • Operational improvement
  • Operational efficiency
  • Deadline and scheduling management
  • Safety process analysis
  • Relationship development
  • Process improvement
Work History
Logistics & Scheduling Specialist , 06/2014 - Current
Koch Industries, Inc. Modesto, CA,
  • Coordinated dispatching of orders to accomplish daily delivery requirements.
  • Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints concerning work orders, invoices and shipments,.
  • Collaborated with shipping department staff to facilitate smooth materials returns to correct vendors.
  • Liaised between warehouse personnel and customer to facilitate account and operational needs.
  • Generated all documentation and information required for customer shipments.
  • Worked with customer Service top process and enter all customer orders into database and provided proactive customer service for all accounts.
  • Monitored and reported on transportation costs and properly filed shipping documents.
  • Reported customer feedback to management, including any signs of customer dissatisfaction.
  • Worked with vendors to schedule daily pickups and weekly deliveries.
  • Verified accurate account invoicing through collaboration with accounting department.
  • Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
  • Maintained department procedures manual detailing processing requirements for each individual account.
  • Tracked orders and notified customers of status or potential delays.
  • Handled high-volume paperwork to resolve invoicing and shipping problems.
  • Developed and deployed strategies to save time and expenses associated with goods movements.
  • Completed timely data entry of orders that have shipped to process for invoicing.
  • Printed tickets, picked orders, and set up shipping under tight deadlines.
HR Assistant, 06/2014 - Current
Burr & Forman Llp Charlotte, NC,
  • Performed various administrative functions, including filing paperwork, delivering mail, sorting mail.
  • Maintained excellent attendance and keeping track of hourly and salary vacation and personal holiday request.
  • Update and report monthly Salaried time.
  • Assisted hourly employees sign up for yearly benefits.
Purchasing and Receiving Clerk , 06/2014 - Current
Aimbridge Hospitality Bourbonnais, IL,
  • Verified receipt of items by comparing items received to items ordered and resolved shipment order errors with suppliers.
  • Tracked inventory shipments and prepared spreadsheets detailing item information.
  • Communicated with vendors regarding inventory needs.
  • Standardized inventory monthly reporting and analysis and instituted corrective action for close-outs and out-of-stock items to keep inventory records current.
  • Create purchase orders in AX.
  • Entered receivers and completed reports.
  • Completed physical inventory counts each.
Safety Coordinator, 03/2020 - Current
Lineage Logistics Terrell, TX,
  • Attended Visual Felt Leadership Training.
  • Coordinate monthly safety meetings for our safety team to discuss how we can better improve on safety and follow up on pervious months concerns.
  • Implemented safety share comment box for hourly employees to voice safety concerns.
In Store Customer Service Associate , 03/2004 - 03/2011
Verizon Wireless City, STATE,
  • Provided basic technical support for clients on wide range of company products.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Exceeded service objectives by applying proven customer service and sales best practices.
  • Managed customer relations and customer service through daily communication and interaction.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Informed customers about special promotions and provided detailed information for various products.
  • Advocated for customers and reported on observed areas for product or service improvement.
  • Helped customers daily by approaching conversations with positive attitude.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Issued receipts and processed refunds, credits, or exchanges.
  • Engaged customers on phone by greeting them, answering questions on products or services and asking questions to identify needs.
  • Recommended items to customers based on specific needs and explained features and benefits.
  • Greeted customers entering store and promoted sales or special programs.
  • Demonstrated items to customers and created customer awareness, interest and sales.
  • Assisted with price verifications and implemented adjustments for discounts or promotions.
  • Processed purchases and handled payment transactions using POS system.
  • Skilled using cash register including processing sales discounts and refunds.
High School Diploma: , Expected in 06/1998
Midland Valley High School - Graniteville, SC

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School Attended

  • Midland Valley High School

Job Titles Held:

  • Logistics & Scheduling Specialist
  • HR Assistant
  • Purchasing and Receiving Clerk
  • Safety Coordinator
  • In Store Customer Service Associate


  • High School Diploma

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