Supply Chain Logistics Specialist Coordinator in Oil Industry with 15 years experience and outstanding Customer Service and Management background.
Accomplished in developing processes and directing complex logistics functions for worldwide multi-million dollar projects.
Focused on developing and implementing process controls and quality improvement initiatives that reduce costs and increase company revenue.
Proven track record in optimizing business processes, maximizing resources to streamline operations.
Leadership skills, excellent problem solving and interpersonal skills.
Fluent in Spanish.
Improved shipment tracking by 70% and statistics accuracy by 55% by developing and launching a project to compile and register all inbound/outbound transactions and operations to and from USA-MEX-USA.
Boosted operational efficiency by 80% as well as reducing customer related issues and phone calls by 75% by reorganizing, upgrading and streamlining the Intranet Shipment Tracking System, enabling customers to make a complete follow thru of their purchase orders and shipments at a glance.
Achieved 100% customer satisfaction by producing and developing a Customer Operating Procedure Manual for above mentioned Intranet Shipment Tracking System.
Reduced operating costs by 25% by developing and launching a new procedure to provide freight forwarders with complete packages of all shipping documents ahead of time wich resulted in 80% reductions in processing times and improving the on-time deliveries by 60%.
Relevant Professional Experience
Logistics Coordinator Specialist05/2001 to 06/2017PEMEX PROCUREMENT INTERNATIONALHouston, TX
Successfully coordinated 40 + monthly inspections of equipment and materials manufacturing in addition to finished products, to ensure exact specifications were met,as well as quality control and on-time delivery.
Excelled at coordinating tasks of numerous internal divisions and external agencies to review and ensure swift and accurate delivery of equipment, material, and resources.
Attentively oversaw dispatching, routing tracking and shipping activities worldwide, ensuring safe prompt and accurate equipment delivery.
Efficaciously assisted in strategic logistics planning for Air, Land, and Ocean operations.
Advanced expertise in reviewing invoices and shipping manifests to ensure full compliance with local customs and international regulations.
Minimized costs to the company and customers by successfully negotiating contracts with Inspection and Freight providers.
Adequately assigned inspectors to process examination of supplies and equipment at suppliers warehouses and reviewed inspection reports to authorize or reject materials inspected.
Efficiently resolved and addressed problems with order flow or shipping delays and quality-control issues, such as damaged or improperly packed goods as well as meeting client deadlines and warehouse capacity.
Excellently acted as a liaison between logistics, carriers, and customers to meet needs and provide a high level of satisfaction.
Conscientiously reviewed all shipping documents ensuring full compliance with customs and international regulatory requirements.
Prioritized and monitored shipments to guarantee on-time deliveries.
Track record of identifying redundancies and maximizing resources to streamline operations.
Carefully processed all sanctions (liquidate damages) derived from late deliveries of goods by suppliers.
Punctually wrote monthly logistics global transportation report.
Education and Training
Associate of Arts: Business ManagementINSTITUTO PANAMERICANO DE NEGOCIOSMexico City, Mexico
Coursework includes Economics
Accounting and Bilingual Executive Degree
Extracurricular and Advanced Courses:
Managing Forwarders & Carriers International Supply Chain.
Mexico and USA Customs Laws
ISO 9001,9002, SIX, SI GMA training.
Expediting 101; Blanket, Parts, Supply, and Service Orders (30 hours)