Dedicated and enthusiastic Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
Core Strengths
Strong organizational skills
Seasoned in conflict resolution
Sharp problem solver
Inventory control familiarity
Telecommunication skills
Customer service expert
Adaptive team player
Computer Proficient
Accomplishments
Database Maintenance
Assisted in the managing of the company database and verified, edited and modified members' information.
Customer Interface
Greeted customers upon entrance and handled all cash and credit transactions.
Assisted customers over the phone regarding store operations, product, promotions and orders.
Customer Service
Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts and to ensure rapid shipment of product.
Skills
Extensive shipping and receiving experience, maintaining customer databases, leading and working with a team, providing exemplary customer service and extensive computer knowledge.
Work Experience
Environmental DevicesJune 2015 to CurrentLogistics Coordinator Plaistow, NH
International shipping and receiving using FedEx, UPS, and DHL; preparing orders to go through customs.
Email and telephone communications to assist customers, ensure the accuracy of orders, and to purchase supplies.
Assisting in the preparation of visual presentations and product displays for customer visits.
Electric BarnAugust 2012 to June 2015Shipping and Receiving Hampton, NH
Deductive Reasoning in everyday situations required me to prioritize tasks to achieve daily goals.
Accurately logging all daily shipping and receiving orders.
Working quickly to meet the immediate needs of the customer.
Burger KingMay 2009 to August 2012Manager Derry, NH
Worked as a team member performing cashier duties, product assistance and cleaning.
Cross-trained and provided back-up for other customer service representatives when needed.
Maintaining schedules and leading a crew to successfully achieve the highest level of customer service.
Educational Background
Northern Essex Community CollegeHistory MajorHaverhill, MA
Timberlane Regional High School2009High School DiplomaPlaistow, NH
