I am a highly self motivated and organized professional specializing in high profile hospitality and exceptional customer care. My years of Marketing, Sales Management and Customer Service experience only make my natural people skills honed. I would be an outstanding ambassador for Del Lago in making every customer visit feel like they were coming home.
Physical and personal facts recognition and recall
Strong social networking for research
Utilize being a Golf Professional in business setting
Experienced International relations
Even though well organized, can stop and change direction seamlessly
Strong time management
Special events planning
Marketing plan development
Lodge ManagerDicks Sporting Goods - Auburn NY09/2016 - Current
Directed Sales Team to meet and exceed sales and budget requirements.
Created and managed all in store PR campaigns including seminars, employee team building.
Personally handled repeat customers
Director of Sales, Customer Service and MarketingPearl Technologies - Savannah New York03/2015 - 01/2016
Directed Sales team to meet and exceed sales projections.
Personally handled important and large customers both in US and internationally.
Created and instructed monthly customer service team seminars and webinars to constantly improve customer relations.
Managed all aspects of team building.
Handled all customer issues personally
Sales and MarketingJohnston Services - Auburn NY05/2010 - 01/2015
Managed Territory Sales
Managed budget and sales projections monthly
Built high profile customer platform to conduct weekly meetings.
Director of Sales Marketing and Customer ServiceIthaca Gun Company - King Ferry NY02/2005 - 08/2014
Directed Sales and Marketing Teams
Created Budget and Sales projections monthly
Created 20 person rep team for US sales
Created and managed customer support systems for a 24 hours a day hot line
Personally handles any and all customer issues.
Entertained high profile customers to build long lasting and trusting business relations
Largely enhanced brand recognition within the industry.
Created and managed Licensing project.
Head Golf ProfessionalPGA of America - Lafayette NY03/1995 - 10/2004
Managed Golf shop
Gave golf lessons
Mentor assistant professional
Class A Golf Professional: BusinessPGA of America Business School - Boston MA2004