Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Efficient, accuracy-driven administrative assistant successful at delivering key clerical support to internal teams, customers, vendors and other stakeholders. Demonstrated success in analytical problem solving and boosting operational efficiency. Bringing 15 years of superior performance in related roles.

Person who continually maintains a positive attitude while interacting with demanding clients. Serves as the primary point of contact for both in-house and external phone and website queries.

Efficient Administrative Assistant skilled in tackling administrative and patient-oriented tasks in a fast-paced environment.

  • 90 WPM typing speed
  • Professional phone etiquette
  • Multi-line phone proficiency
  • Excellent communication skills
  • Advanced clerical knowledge
  • Multi-line phone proficiency
  • Microsoft Office certified
  • Filing and data archiving
Work History
06/2015 to Current Local Office Administrative Assistant State Of Arkansas | Star City, AR,
  • Obtains client information and prepares information and recommendations
  • Scans & routes client information to appropriate tab in case record
  • Composed sensitive, confidential reports and documentation
  • Schedule appointments as required
  • Keys SNAP, TEA, LTC, TEFRA, & QMB applications into Answer system
  • Keys adult & newborn Medicaid applications into CURAM & ARIES Systems
  • Narrate all case actions into appropriate system(s)
  • Operate all office equipment
  • Provides routine date entry, keying in information into designated fields using various databases
  • Received and routed business correspondence to correct departments and staff members
  • Provides information regarding resources, assistance, and services to applicants
2013 to 2014 Patient Services Coordinator Encompass Health | Hartwell, GA,
  • Scheduled appointments, registered patients
  • Professionally and courteously verified appointment times with patients
  • Updated patient financial information to guarantee accuracy
  • Treated all patients, their families, visitors, peers, staff and providers in pleasant and courteous manner
  • Managed high volume of phone calls and email inquiries per day
  • Verified patients’ eligibility and claims status with insurance agencies
  • Managed collections claims for unpaid bills against estates of debtors
  • Identified and resolved patient billing and payment issues
11/2011 to 05/2013 Cashier/Customer Service Mcdonald's | New Boston, TX,
  • Operate cash registers at front of stores, greeting customers warmly as customers make purchases
  • Scan all items, process cash, check and credit card transactions and deactivate security devices on bags and items purchased
  • Maintain required amounts of cash in registers and request price checks when necessary. Verify customers' ages when customers buy restricted merchandise such as beer or wine
  • Cleaning work areas and returning merchandise to shelves and racks are other responsibilities of Walmart cashier
  • Performed courtesy desk requirements by processing merchandise returns, refunds, and exchanges
  • Managed over 100 customers per day
01/2006 to 08/2011 Medical Records Clerk, Switchboard operator, ER Clerk SMC Regional Medical Center | City, STATE,

Switchboard Operator

  • Logging outgoing calls and routing incoming calls appropriately to specific parties or providing assistance and information to customers in accordance with company procedures.
  • Duties also include operating office equipment and
    telephones, switchboard, intercom system, and public address system.

Medical Records Clerk

  • Maintains master patient index by completing assigned portion of daily audit trail; corrects and communicates problems according to established procedures.
  • Initiates medical record by creating and processing patient care record folder.
  • Retrieves medical records by following chart-out procedures; documenting reasons charts cannot be retrieved for statistical and follow-up purposes.
  • Maintains patient confidence by keeping patient records information confidential.
  • Serves and protects hospital community by adhering to professional standards, hospital policies and procedures, federal, state, and local requirements, and JACHO standards.

ER Clerk

  • Worked directly with patients, obtaining signatures and completing required forms as required by state and federal regulations.
  • Verify insurance eligibility, obtaining copies of insurance cards and visiting patients in their rooms as appropriate to complete tasks.
  • Assists patients with handling clerical problems and resolving any issues such incorrect identification.
Expected in | Pharmacy Stratford University, Woodbridge, VA GPA:
Expected in | Pharmacy (Pre-Pharmacy) Henderson State University, Arkadelphia, AR GPA:
Expected in 2008 Associate of Arts | Arkansas Northeastern College, Blytheville, AR GPA:
Deans list in 2006
Expected in 2005 High School Diploma | Osceola High School, Osceola, AR GPA:
  • 4 years Air Force JROTC
  • Future Business Leaders of America
Member of Zeta Phi Beta Sorority, INC.

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Resume Overview

School Attended

  • Stratford University
  • Henderson State University
  • Arkansas Northeastern College
  • Osceola High School

Job Titles Held:

  • Local Office Administrative Assistant
  • Patient Services Coordinator
  • Cashier/Customer Service
  • Medical Records Clerk, Switchboard operator, ER Clerk


  • Some College (No Degree)
  • Some College (No Degree)
  • Associate of Arts
  • High School Diploma

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