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Local Office Administrative Assistant Resume Example

Resume Score: 80%

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Skills
  • Spreadsheet development
  • Database entry
  • Billing and invoicing
  • Technologically savvy
  • Schedule management
  • Meeting planning
  • Detailed meeting minutes
  • Sensitive material handling
  • Back office operations
  • Insurance eligibility verification
  • Accounting skills
  • Memo preparation
  • Timeline Planning and Management
  • PC proficient
  • Excel spreadsheets
  • Types 120 WPM
  • Account balancing reconciliation
  • Program file distribution
  • Check processing
  • Accounting support
  • Cash deposit preparation
  • Employee training and development
  • Report analysis
  • Records management systems
  • Data entry documentation
  • Mail management
  • Proposal writing
  • Recordkeeping and bookkeeping
  • Microsoft
  • 10-key proficiency
  • Inventory systems
  • Executive presentation development
  • Organization and efficiency
  • Organization and efficiency
  • Event coordination
  • Strong problem solver
  • Attendance records preparation
  • Report writing
  • Administrative operations
  • Training and coaching
  • Conflict mediation
  • Database organization
  • Human Resources Management (HRM)
  • Proofreading
  • Data analysis and research
  • Data organization
  • Invoicing and billing
  • Strong interpersonal skills
  • Project Planning
  • New business development
  • Professional and polished presentation
  • Health insurance processing
  • Scheduling and calendar management
  • Resourceful
  • Meticulous attention to detail
  • Microsoft Office
  • Data evaluation
  • Tech-savvy
  • File and data retrieval systems
  • Recruiting
  • Patient care advocacy
  • Medical billing
  • Inventory supplies
  • Inventory supplies
  • Flexible
  • Understands grammar
  • Staff training and development
  • Meeting logs management
  • Report development
  • Account reconciliation
  • Staff motivation
  • Legal administrative support
  • Data entry
  • Multi-line phone systems
  • Negotiation
Education and Training
Associate of Arts: University of Arkansas At Little RockLittle Rock, AR
05/2001High School Diploma: Benton High SchoolBenton, AR
LOCAL OFFICE ADMINISTRATIVE ASSISTANT
Summary

Enthusiastic Office Manager with 10+ years of experience and well-developed administrative skills, including bookkeeping and scheduling. Career-minded individual with talents in handling routine administrative tasks, including preparing reports, taking messages and sorting and routing mail. Comfortable working in fast-paced, demanding office environment. Dedicated Administrative professional with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for all Tenants Personable and communicative individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs. Decisive Administrative Assistant accustomed to managing administrative team members and handling business operations with sound judgment and reasoned thinking. Highly resourceful with proven history of tackling complex projects with superior results. Proficient in schedule management, company event coordination and financial reporting. Goal-oriented Office Manager polished in identifying and implementing process improvements, including administrative workflow coordination and procedure documentation. Offering key strengths in time management and communications across all levels of personnel, management and clientele. Meticulous and systematic Administrative Assistant skilled in organizing, planning and managing daily clerical needs. Bringing solid expertise in coordinating documents, reports and records, handling correspondence and managing deliveries. Skilled in oral and written communication, team leadership and relationship-building. Goal-driven Receptionist with extensive background managing busy reception areas and multi-line telephone systems. Security-conscious and astute in control of confidential documentation.

Experience
State of Arkansas Department of Human Services - Local Office Administrative Assistant Benton, AR04/2020 - Current
  • Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
  • Answered phones to direct callers, schedule appointments and provide general office information.
  • Set up and maintained physical and electronic filing systems to maintain organizational efficiency.
  • Organized conference room space and materials for internal and customer meetings, took notes and distributed meeting minutes to support executive needs.
  • Drafted professional business documents, such as applications and appointments for various managers and executives.
  • Maintained office safety by screening visitors, updating logs.
  • Obtained scanned records and uploaded to database.
  • Managed office duties, including ordering materials, organizing workspaces, answering emails and making phone calls.
  • Created agendas, meeting notes and other documents to enhance collaborative process.
State of Arkansas - Department of Finance and Admistration Bryant , AR 01/2017 - 04/2020
  • Interacted with taxpayers, accountants, and representatives to collect on delinquent taxpayer accounts and secure late returns.
  • Estimated commercial and non-commercial real estate values and the probable forced-sale value.
  • Analyzed taxpayer financial statements to determine taxpayer's ability to pay a tax bill.
  • Informed taxpayers of rights under law and provided guidance and service to assist in resolving tax problems.
  • Applied analytical skills and judgment in determining profitability of businesses to pay taxes due.
  • Discussed and explained various tax forms with taxpayers.
  • Collected taxes, monitored payment plans and imposed deadlines on delinquent taxpayers.
  • Examined accounting systems and records to determine appropriateness of methods and controls.
  • Answered questions from taxpayers and assisted individuals with completing tax forms.
  • Conferred with taxpayers and customer representatives to discuss issues, laws and regulations related to returns and address problems.
  • Checked completeness of information when processing title and registeration applications and all other transactions.
  • Maintained up-to-date contact information for each case under review.
WEHCO Media Inc. - Customer Service RepresentativeBryant, AR07/2013 - 01/2017
  • Assisted approximately 60 customers each day with cable,telephone, and internet questions.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Assessed customer needs and upsold products and services to maximize Cable,Internet, and Telephone sales.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Set up and activated customer accounts to maintain QA satisfaction levels.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Exceeded company productivity standards 100% on consistent basis, handling more than 90% of quota each day.
  • Trained 5 new employees each week in procedures and policies in order to maximize team performance.
  • Worked with Supervisors to develop customer service improvement initiatives.
  • Reviewed account and service histories to identify trends and issues.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Documented conversations with customers to track requests, problems and solutions.
  • Answered customer questions and addressed concerns, resulting in 75% reduction in complaint calls.
  • Educated customers on special pricing opportunities and company offerings.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Answered 50+ inbound calls per day and directed to designated individuals or departments.
  • Delivered service and support to each customer, paving way for future business opportunities.
Saline County Physical Therapy - Office AssistantBenton, AR02/2011 - 07/2013
  • Received and screened high volume of internal and external communications.
  • Updated financial, customer and business records with accurate information each day, preventing data loss and keeping files current.
  • Handled requests-for-information, delegating tasks to appropriate employee to optimize customer service.
  • Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
  • Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Greeted visitors or callers daily to handle inquiries or direct to appropriate persons.
  • Created and updated Microsoft Word, Excel spreadsheets to document and report on all the data.
  • Filed and retrieved records to support business needs and boost team productivity.
  • Dispersed incoming mail to correct recipients throughout office.
  • Conducted market surveys and industry studies to identify need and demand for new clientele.
  • Supported office needs including taking messages, scanning documents and routing business correspondence.
  • Oversaw WFM and staff scheduling to keep office operations smooth and efficient.
  • Improved productivity initiatives, managing office support tasks and coordinating itinerary and scheduling appointments.
  • Automated office operations to manage client correspondence, record tracking and data communications.
  • Tracked office stock and maintained inventory in neat and organized fashion.
  • Maintained inventory in administrative building supply closet to prevent shortages of supplies.
  • Routed agreements, contracts and invoices through signature process.
  • Organized files, developed spreadsheets, faxed reports and scanned documents to bolster organizational workflow.
  • Monitored calendars and scheduled appointments based on the Therapists availability and established load limits.
  • Answered approximately 100 phone calls daily and pleasantly welcomed visitors to office.
  • Offered diverse clerical support to office team members, including managing correspondence, answering telephone calls and tracking documentation.
  • Processed tons of paperwork efficiently to support smooth office procedures.
  • Collected payments, issued receipts and updated accounts to reflect new balances.
  • Maintained business records by updating customer information.
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Resume Overview

Companies Worked For:

  • State of Arkansas Department of Human Services
  • State of Arkansas
  • WEHCO Media Inc.
  • Saline County Physical Therapy

School Attended

  • University of Arkansas At Little Rock
  • Benton High School

Job Titles Held:

  • Local Office Administrative Assistant
  • Department of Finance and Admistration
  • Customer Service Representative
  • Office Assistant

Degrees

  • Associate of Arts :
    High School Diploma :

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