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Customer Delight
- Cross-sold services at a rate of 95%, upgrading customers to different plans and product packages.
Researches and analyzes data and prepares reports explaining findings. Assists in developing or revising agency policies based on research findings.
Creates and maintains various confidential records, files, and databases requiring a compilation of varied information.
Responds to written and oral inquiries, interpreting agency administrative directives, policies, and procedures to ensure consistent application.
Provides clerical support to staff, by composing various reports, letters, and correspondence, attends meetings, takes minutes, and answers telephone.
Coordinates travel arrangements, maintains staff schedules and calendars, and schedules events.
Creates, processes, and recommends revisions in a variety of forms and documents.
Processes purchase orders and maintains office supplies and inventory. Produces and develops monthly production reports, statistical reports, or other regularly scheduled reports.
Serves as designated computer technical support party to create, update, and maintain various websites.
May supervise a small support staff by interviewing, training, assigning, and reviewing work.
Performs other duties as assigned.
- Processes mail, opens, and date stamps incoming applications and supporting documents.
- Reviews applications for required signature, date, and supporting documents.
- Logs applications and assigns complete applications for processing.
- Returns incomplete applications to clients and assists with completion when necessary/requested.
- Copies and returns original documents upon request to clients/customers.
- Responds to client inquiries and requests for assistance.
- Accurately determines eligibility for TANF, Food Stamps, and/or Medicaid Programs.
- Interviews clients for eligibility while documenting information gathered, determining benefits, verifying case data, and explaining program benefits and requirements.
- Maintains records, files, or logs (for example, administrative, personnel, contract, correspondence, forms, documents, purchasing, case files, tracking logs, files/documents on diskette) including filing, retrieving, or purging.
- Batches forms prior to data entry.
- Assembles materials into packets.
- Screens, codes or corrects, and data enters documents.
- Reviews eligibility of clients for ongoing services.
- Copied, Read, and Recorded Deeds.
- Handled parcel splits and combinations while making necessary entries on maps, files, maintenance records, and etc.
- Insured that necessary changes were entered into the computer and that corrected copies of all such changes are furnished to the Commission, Clerk, and Collector in writing.
- Assisted taxpayers with questions regarding assessments, taxations, and with complaints both in person and by telephone.
- Prepared records for processing by verifying accuracy and completeness of information.
- Placed value on property declared on tax assessment sheets using approved value guides.
- Alphabetized and filed assessment sheets for processing and file storage.
- Recorded pertinent data such as measurements of buildings, land use, and other related information.
- Used tax maps in the location of taxable real property.
- Drew to scale representations of new construction and revisions or improvements to existing property from field reviews or blue prints.
- Assisted the Assessor in the final review of property assessment valuations.
- Performed data collection functions such as locating and listing of real property so as to facilitate the appraisal of such property and land values for ad valorem taxation.
- Performed all other related duties assigned.
- Provided high quality customer and technical service to our Prime, Plus, Consumer, and Small Business customers via the Bank's internet website and telephone automated services.
- Performed new enrollments into the specified products of Interactive and Small Business/Consumer Banking.
- Provided assistance with customer account setup and connection within the software or via their mobile device for any connectivity errors that may be encountered.
- Supported bill payment on Accounting Software and any required assistance on a specific basis.
North Lake College - Irving, TX
GPA: GPA: 3.1
Nursing GPA: 3.1
Proficient in Microsoft Office including Word, Excel, PowerPoint Knowledge with MS-DOS, Windows 7, 8, Windows XP, and Windows Vista Knowledge with Quicken, QuickBooks, and MS Money products
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Resume Overview
School Attended
- North Lake College
Job Titles Held:
- Local Office Administration Assistant
- Texas Works Advisor II
- Deputy Tax Assessor
- Small Business/Consumer Service Sales Specialist II
Degrees
- Bachelor of Science Degree
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