Banking professional highly effective at branch, account and project management. Extensive knowledge of banking products and services, as well as business development and marketing.
Cash handling expertise
Proficient in MS Office
June 2013-CurrentLobby ManagerProsperity Bank | Woodcreek Banking Center
Develop and execute intergrated sales, relationship and credit strategies that are aligned with the area business plan to achieve desired revenue, expense and service goals.
Increased overall deposits each year by incorporating several quality process improvements with in the branch.
Responsible for coordinating any building maintenance repairs.
Provide inspiration and leadership to branch staff daily thrugh one-on-one coaching and weekly huddles.
Oversee a branch team consisting of 5 tellers and 2 personal bankers.
Create a warm, welcoming and friendly customer centric branch enviroment.
Manage and coordinate monthly and quarterly audits.
Assist tellers with balancing issues as needed.
Ensure supply of money for banking center needs are met based on cash limits and business demands.
Open new accounts, input customer data in system and process customer transactions.
Train and instruct associates in job duties and company policies.
Complied with regulatory requirements including Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
April 2004-June 2013Personal BankerProsperity Bank | Woodcreek and Eastex Banking Center
Establish new and maintain existing relationships with small business clients and individulas within the community.
Maintain communication with potential clients to provide information concerning available account options and banking services contributing to increased business, promote sales culture within the branch including cross-selling of bank products and services to existing clients.
April 2001-April 2004TellerProsperity Bank | Eastex Banking Center
Handled routine financial transactions such as deposits, withdrawls, advances, loan payments, check cashing and balancedthese transactions daily while ensuring positive interaction with customers and non customers.
Answered phones daily providing customers with information regarding the bank, their accounts and taking messages.
Filed and maintained currency of authorization signature cards alphabetically for rapid referral by bank staff.
Processed proof for scanning to ensure proper posting of customer transactions.
2000High School Diploma: MacArthur High School, Houston, TX