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Lobby D Agent Resume Example

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LOBBY D AGENT
Career Overview

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.


  • Outstanding and performance driven customer service skills; diplomatic and patient with all types of individuals and organizational levels.

  • Highly organized and disciplined, with great attention to detail and follow-through

  • Flexible and always willing to try new things/ Extremely fast learner.
Core Strengths
  • Active listening skills
  • Seasoned in conflict resolution
  • Courteous demeanor
  • Customer service expert
  • Invoice processing
  • Opening/closing procedures
  • Time management
  • Microsoft Office proficiency
  • Excellent communication skills
  • Advanced MS Office Suite knowledge
  • Observant
  • Investigative skills
  • High level of integrity
  • Customer service-oriented
  • Critical thinker
  • Insurance processing
  • HIPAA compliance
  • Filing and data archiving
  • Client relations specialist
  • Conflict resolution techniques
  • Meticulous attention to detail
  • Skilled multi-tasker
  • Training and development
  • Deadline-oriented
  • Reliable
Accomplishments

Customer Assistance 

  • Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

Customer Service 

  • Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

 

Other 

  • Received/Completed my life insurance course and state exam, in less than three weeks per study time.
  • Currently affiliated with major insurance companies through my field of business such as, Mutual of Omaha, Transamerica, Primerica, Assurity, and Equity.
Work Experience
Lobby D Agent 10/2015 Air Serv Corporation Dulles , VA
  • Employee is responsible for overall management of the customer queue awaiting processing at airport security checkpoints in Dulles International Airport along with assisting airline passengers via United Airlines by verifying government issued identification, issuing passenger baggage tags and moving such tagged baggage to the client conveyor belt system.

  • Maintained up-to-date knowledge of airport policies regarding payments, returns and exchanges.

  • Cross-trained and provided back-up for other customer service representatives when needed.
Head Assistant 02/2014 to 11/2015 Chloe Cook, MS MFT Douglasville, GA
  • Note Transcriber for Chloe Cook, MS MFT Assisted Head Therapist in note taking for clientèle.
  • Document Creation and editing staff advisement following up with clients to schedule and/or reschedule appointments.
  • Record Keeping Session Summary in appropriate format Very sympathetic to clients' needs as well as head therapist.
  • Handled incoming and outgoing correspondence, including mail, email and faxes.
  • Attended business meetings and took meeting minutes.
  • Organized some therapy sessions around client's house.
Customer Service Rep./ Administrative Assistant 03/2013 to 11/2014 ATA Financial Service Group, LLC Austell, GA
  • Maintains attendance and punctuality within customary tolerances for this position.
  • Answered as many as 70 calls a day from angry customers regarding delinquent accounts and repossession.
  • Investigated red flags for fraud, embezzlement, money laundering, tax evasion, false accounting statements, organized crime, terrorist financing and insider trading.
  • Contacts third parties to determine the location of a member or co-maker or to gather information concerning the member's financial situation.
  • Respond to customer inquiries with tact and diplomacy, adhering to HIPPA policies and Adobe, Advisement, Editing, Filing, Focus, Listening, Excel, Microsoft Office, MS Office Procedures.
  • Developed, produced and enhanced risk reports for all business units.
  • Analyzed financial information obtained from clients to determine strategies for meeting clients' financial objectives.
Independent Agent 01/2015 ATA Financial Service Group, LLC Austell, GA
  • Assist Customers in finding the perfect policy plan.
  • met up in person and via phone/Skype to write up policy.
  • Communicated with insured on a monthly basis.
  • Turned in all appropriate paper work in time.
  • Interviewed prospective clients to learn about their financial needs and to discuss any existing coverage.
  • Called and responded up to 50 warm leads each week to expand client base.
  • Presented and clearly explained insurance policy options to clients based on their needs and goals.
Educational Background
High School Diploma 2014 New Manchester High School Douglasville, GA, United States
  • Graduated with a 3.8 GPA
  • Top 11% of my graduating class
  • Continuing education in criminal justice/ legal courses.
Select One: Law Clark Atlanta University Atlanta, GA GPA: GPA: 3.8

Attended first year of college, later transferred to a different university due to the move to VA
Select One: Law 2018 Strayer University Ashburn, VA

Attending Stayer due to the sudden move, later transferring to GMU after fall semester.

Skills
  • Professional and friendly
  • Able to lift 70 pounds
  • Multi-tasking
  • Obedient to instruction
  • Safety Conscious
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Resume Overview

Companies Worked For:

  • Air Serv Corporation
  • Chloe Cook, MS MFT
  • ATA Financial Service Group, LLC

School Attended

  • New Manchester High School
  • Clark Atlanta University
  • Strayer University

Job Titles Held:

  • Lobby D Agent
  • Head Assistant
  • Customer Service Rep./ Administrative Assistant
  • Independent Agent

Degrees

  • High School Diploma 2014
    Select One : Law
    Select One : Law 2018

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