SHRM (active member) Sacred Heart Chapter, Computer literate (Words, Power Point, Excel), Tour operator certified, License from Recreation and Sport Department, Transcendent user (system used within the property to report accurately any engineering problems in the Department).
BLT coach at the Ritz
Carlton- Breakthrough Leadership Programs
Cleaning Initiative at the
Ritz, "I own my area" Leader of my Department
Winner of the Island of
Rhythms and flavors Contest at the Ritz
Finalist in a Health
Magazine Issue (Buena Vida Magazine)
Broke Records of
enrollment the first year of Opening the Planet Fitness in Carolina facility
(from 500-600 gyms all over the US)
An experienced professional in different areas of management
with more than 17 years of experience in the service, hospitality, management
and healthcare industry. My professional experience has helped me grow and
become proficient at managing people. Independent, self-motivated and a team
leader , I've been able to diversify myself due to all the different roles I've
played during my work experiences.
I have maintained myself up to date with current regulations and
practices by being an active member of SHRM (Society of Human Resources
Computer literate, concise, counseling ,Exceeds at customer service, decision-making, training employees, monthly meetings, organizational skills, recruiting, scheduling, Team player, translations.
Lobby Concierge/ Spa Concierge, 05/2015 to Current Ritz Carlton Hotel- Isla Verde – Carolina, PR
Served as the guest's liaison for both hotel and non-hotel services.
Assists the guest regardless of whether inquiries concern in-hotel or off-premises Attractions, facilities, services, or activities.
Learn how to provide concise and accurate directions.
Make reservations and obtains tickets for flights, the theatre, or special events.
Exceeded the expectations of our very unique, 5 star service Hotel.
Organized special functions as directed by management.
Coordinated guest requests for special services or equipment with the appropriate department.
Contacts roomed guests periodically to ascertain any special needs.
Handles guest complaints and solve problem to the degree possible.
Greets guest upon arrival and throughout their stay.
Knowledgeable of all Hotel services, outlets and restaurants.
BLT coach of my Department.
Breakthrough Leadership Training)Involved not only in Spa activities but in the overall quality of our Hotel.
Winner of the best idea for Scenography in our Hotel.
An active member of our initiative in the Hotel "I Own My area".
Handle day to day operations, such as booking Spa appointments, retails sales.
The primary responsibility is to ensure an optimal experience for Spa client.
Answer telephone calls and provide accurate information about new and special Spa Services.
Keep clients updated and currently available promotions and discounts in services.
Assist in getting client feedback on level of services delivered in order to improve on service delivery.
Assist in developing promotional events, which focus on increasing the clientele on the Spa.
Been detailed oriented to be able to anticipate guest needs and likes.
Manager, 08/2011 to 04/2015 Planet Fitness- Escorial/Manati – Carolina, PR
Responsible for overseeing and leading the work of a group of people.
staff of 24) Run a successful business focused in service and cleanliness.
24 hours business) Manage the different areas of the gym in a successful way at the same time working within a budget.
brainstorming and new ideas) Create and analyze monthly, quarterly, and annual reports and ensure financial information has been recorded accurately.
Maintained staff by recruiting, selecting, orienting, and training employees; maintaining a safe, secure, and legal work environment; developing personal growth opportunities.
Accomplished staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards.
Established strategic goals by gathering pertinent financial, service, and operations information; identifying and evaluating trends and options; choosing a course of action; defining objectives; evaluating outcomes.
Responsible for doing the payroll through ADP/ Advantage Payroll System Create new and better ideas to improve and increase our EFT electric funds transfers) Daily communication with corporate and owners.
Delegate within the staff the different tasks of doing Accounts Receivable Re ordering and purchasing of every supplier of gym, including maintaining a log book of the equipment in need of repair and order the parts directly with the distributors within a week of damaged to maintain facilities at 100% Accomplished department objectives by managing staff; planning and evaluating department activities.
MBA: Human Resource Administration, 2011 Universidad del Sagrado Corazon - San Juan, PR
BBA: Humanities- Interdisciplinary Studies, 2001 University of Puerto Rico - Rio Piedras, PR Humanities- Interdisciplinary Studies
World Travel, Outdoors activities such as paddle boarding, volleyball, running, biking, reading a good book. Music. Dancing.
I currently do translations from English to Spanish for different websites.
*Complete knowledge of English and Spanish, both written and oral.
*Basic knowledge of Portuguese.
ACCOMPLISHMENTS BLT coach at the Ritz Carlton- Breakthrough Leadership Programs Cleaning Initiative at the Ritz, "I own my area" Leader of my Department Winner of the Island of Rhythms and flavors Contest at the Ritz Finalist in a Health Magazine Issue (Buena Vida Magazine) Broke Records of enrollment the first year of Opening the Planet Fitness in Carolina facility (from 500-600 gyms all over the US)