Business Analyst versed in data mapping and user acceptance testing, as well as solving complex problems in high-pressure environments. Excels at cultivating, managing and leveraging client relationships.
•Highly analytical thinking with demonstrated talent for identifying, scrutinizing, improving, and streamlining complex work processes.
•Computer-literate performer with extensive software proficiency covering wide variety of applications.
•Results-driven achiever with exemplary planning and organizational skills, along with a high degree of detail orientation.
•Extensive experience in risk, training, process improvement, and project management.
•Well introduced to SAP modules, including FI/CO.
•MS Excel Expert, well experienced with Pivot Tables / Pivot Charts.
Review loan files as assigned for compliance with HARP, FNMA, FHA, and/or FHLMC guidelines as applicable. Clearly identify document deficiencies and communicate the same back to the appropriate loan processor within the time-frames mandated and with a minimal error percentage.
In addition to the review above, I am a specialist with secondary market investor overlays as well as the unique forms, overlays and affidavits of multiple state housing programs which assists me successfully identify issues associated with the settlement of the loans being targeted to a unique end investor.
Furthermore, I am also responsible for the review of the following documents at settlement and if correct/complete grants the final approval to close the loan:
-Note Signature Page
-Security Instrument Signature Page
-HUD-1 Settlement Statement
-Initial Escrow Account Disclosure Statement
-Final Truth in Lending Disclosure
-Right to Cancel (if refinance transaction)
-RESPA Guidelines and Disclosures
Prepare and move mortgage loans to closing. Issue proper disclosures as required by federal regulatory compliance and review rate lock and point objectives for accuracy. Ensure pricing and fees are accurately reflected on each transaction and order all necessary appraisals, title, and credit documents. Review loan-related documents, including title insurance, flood and tax certificates and surveys, and submit these documents to Underwriting.
Additionally, review the documents for acceptability against loan conditions, and with the Loan Officer coordinate with all parties to obtain additional documentation. Complete loan submissions and update the conversation log as needed.
Furthermore, I demonstrated a sense of urgency, willingness to work closely with others, and be part of a team whose primary focus is service to our customers as I am their main point of contact within the loan process.
Providing exceptional customer service and technical support for internal and external voice and data product customers. Troubleshoot hardware and software issues and identify network/applications issues. Provide detailed information on how to set up/configure data and voice products. Verify provisioning and diagnose device or Network issues. Trouble shoot for PC Operating systems, specifically Device Manager and TCP/IP configuration. Use various administrative department tools and on-line resources for customer resolution. Use trouble ticket system for tracking customer interactions and problem resolution. Evaluate customers concerns and resolve problems to customer satisfaction. Demonstrate and practice regularly the skills necessary to handle any CS and/or Technical Support call type that is routed through the center any function including Sales, Financial Consultancy, and Billing. Also, follow up with customer to ensure first call resolution and achieve and deliver 100% customer satisfaction.
Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis.
Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.
Proactively communicate and collaborate with external and internal customers to analyze information needs and functional requirements and deliver the following artifacts as needed: (Functional requirements (Business Requirements Document), iii. Use Cases, GUI, Screen and Interface designs)
AASCB International Accreditation
Graduated with GPA of 3.5+/4.0
Activities and Societies: Affiliation with BETA GAMMA SIGMA INTERNATIONAL HONOR SOCIETY,
Affiliation with PHI KAPPA PHI HONOR SOCIETY
Graduated with GPA of 3.6+/4.0
English, Urdu, Hindi, Saraiki, Punjabi
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