Loan Support (Pre Doc Auditor) Resume Example

Prepare and move mortgage loans to closing. Issue proper disclosures as required by federal regulatory compliance and review rate lock and point objectives for accuracy. Ensure pricing and fees are accurately reflected on each transaction and order all necessary appraisals, title, and credit documents. Review loan-related documents, including title insurance, flood and tax certificates and surveys, and submit these documents to Underwriting. 

Additionally, review the documents for acceptability against loan conditions, and with the Loan Officer coordinate with all parties to obtain additional documentation. Complete loan submissions and update the conversation log as needed. 

Furthermore, I demonstrated a sense of urgency, willingness to work closely with others, and be part of a team whose primary focus is service to our customers as I am their main point of contact within the loan process. 

Providing exceptional customer service and technical support for internal and external voice and data product customers. Troubleshoot hardware and software issues and identify network/applications issues. Provide detailed information on how to set up/configure data and voice products. Verify provisioning and diagnose device or Network issues. Trouble shoot for PC Operating systems, specifically Device Manager and TCP/IP configuration. Use various administrative department tools and on-line resources for customer resolution. Use trouble ticket system for tracking customer interactions and problem resolution. Evaluate customers concerns and resolve problems to customer satisfaction. Demonstrate and practice regularly the skills necessary to handle any CS and/or Technical Support call type that is routed through the center any function including Sales, Financial Consultancy, and Billing. Also, follow up with customer to ensure first call resolution and achieve and deliver 100% customer satisfaction. 

Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis. 

Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs. 

Proactively communicate and collaborate with external and internal customers to analyze information needs and functional requirements and deliver the following artifacts as needed: (Functional requirements (Business Requirements Document), iii. Use Cases, GUI, Screen and Interface designs)