loan officer loan officer assistant resume example with 8 years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -

Self-starting sales professional with years of diverse experience in a number of industries. Savvy, accomplished leader offering high performance development and implementation of superior sales strategy. Proven track record of identifying and creating profitable business opportunities, qualifying authentic prospects and cultivating strong partnerships.

  • Customer Service
  • Problem-Solving
  • Verbal and Written Communication
  • Time Management
  • Staff Training and Development
  • Credit Reporting Software
  • Credit Verification
  • Lending Software Systems
  • Well versed in Microsoft CRM
  • Mortgage Loan Processing
  • Well versed in Encompass
  • Loan Origination
  • Strong Work Ethic
  • Conflict Resolution
  • Reliable & Trustworthy
  • Microsoft Office
  • G Suite
  • Persuasive Negotiations
02/2018 to Current
Loan Officer/Loan Officer Assistant Take-Two Interactive Software San Francisco, CA,
  • Analyzed applicants' financial status, credit and property evaluations to determine feasibility of granting loans.
  • Educated customers on variety of loan products and available credit options to promote valuable decision-making.
  • Adhered to federal and state compliance guidelines relative to retail mortgage lending.
  • Performed daily maintenance of loan applicant database.
  • Resolved file problems, bottlenecks and qualified issues throughout underwriting process.
  • Researched investor guidelines and kept up to date on program changes that affected loan processing or origination.
  • Tracked and managed new leads and followed up on referral business.
  • Answered customer inquiries involving rates, products and loan application status to facilitate quality customer service.
  • Maximized company profitability with appropriate pricing of new loan originations, fee income and selling of products and services.
  • Delivered high levels of customer service to facilitate smooth processes.
  • Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.
  • Established new accounts and serviced existing accounts maintaining professional relationships.
04/2017 to 01/2018
Campaign Director Cushman & Wakefield Inc Lyon, MS,
  • Discovered sales opportunities by showcasing products and services to interested clients.
  • Analyzed potential sales opportunities and call plan.
  • Boosted division performance by maximizing territory customer base and profit percentages
  • Researched and analyzed data and reports to identify trends and optimal sales strategies.
  • Expanded territory by successfully cold-calling retail leadership and negotiating profitable contracts.
  • Presented products and services to prospective customers.
  • Developed and managed regional sales program and market operations.
  • Prospected, identified and cultivated relationships with contacts to promote product lines and solutions.
04/2015 to 03/2017
Operations Manager Hypertherm Albany, NY,
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Managed scheduling, training and inventory control.
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics.
  • Delivered positive customer experiences by implementing effective quality assurance practices.
  • Planned delivery routing, team workflows and promotional initiatives.
  • Improved morale and management communication by creating employee recognition and rewards practices.
  • Recruited, hired and trained crew members on application of projects, customer relations and customer service.
  • Developed initiatives for process improvement and reviewed and assessed ongoing operations.
  • Guided employees on understanding and meeting changing customer needs and expectations.
06/2014 to 04/2015
Technical Recruiter Rose International City, STATE,
  • Maintained database of established ongoing outreach efforts for qualified IT candidates to provide proactive approach to recruiting needs.
  • Collaborated with internal and external clients to understand hiring needs and goals.
  • Screened resumes and conducted pre-screen interviews and preliminary technical assessments of candidates.
  • Used job boards, internet tools and career fairs to source both passive and active candidates.
  • Met with candidates in person, by telephone or through video conference to assess qualifications and conduct interviews.
  • Proactively identified and solved complex recruitment problems impacting employer short- and long-term success.
  • Implemented employee engagement and development activities, presentations and training to maximize productivity and unite workforce.
  • Liaised between employees and senior leadership to address inquiries, complete contract processing and foster problem resolution.
  • Managed full-cycle recruiting processes for managerial and executive-level vacancies.
Education and Training
Expected in 05/2015 to to
Bachelor of Science: Business
University of Missouri - Columbia - Columbia, MO
  • Led team to achieve year over year record sales increase, earning recognition from upper management and financial reward.
  • Recognized as Employee of the quarter in the division 12 times for outstanding performance and team contributions.
  • Consistently maintained high customer satisfaction ratings.

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Resume Overview

School Attended

  • University of Missouri - Columbia

Job Titles Held:

  • Loan Officer/Loan Officer Assistant
  • Campaign Director
  • Operations Manager
  • Technical Recruiter


  • Bachelor of Science

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